Praise for Big Fish
#1182965
04/08/19 03:30 PM
04/08/19 03:30 PM
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Joined: Mar 2000
Posts: 4,229 San Francisco Bay Area, CA
Reenie
OP
Addicted Boomer
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OP
Addicted Boomer
Joined: Mar 2000
Posts: 4,229
San Francisco Bay Area, CA
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We've all had an issue from time to time while playing BF games. I've been playing their games for years but I tend toward patience with any glitches, given the sheer volume of players and games associated with that site. The odds are that sooner or later, you'll have a glitch. I have always found their customer service to be exemplary.
A good example: Recently, I bought two CE games as part of a bundle Sale. I'm not sure what happened, but suddenly I had those two CE games PLUS a standard version of one of them. I have no idea what happened, but maybe I messed up while selecting and playing the Demo and accidentally bought the standard version? Anyway, I sent BF an email pointing out that I somehow had both versions, had deleted the standard one and could I possibly get a credit?
In less than 24 hours, I had an email back with a game code for a free game. That is what I call "Service," and is why I continue to buy games from BF.
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Re: Praise for Big Fish
[Re: Reenie]
#1182975
04/08/19 04:58 PM
04/08/19 04:58 PM
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Joined: Oct 2003
Posts: 4,492 Toronto, Ontario, Canada
Susie07
Addicted Boomer
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Addicted Boomer
Joined: Oct 2003
Posts: 4,492
Toronto, Ontario, Canada
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Hi, Reenie!
My experience has been that BF Customer Support always goes above and beyond to ensure their customers are completely satisfied. On the rare occasion I have run into a glitch (I always play the demo before I buy to make sure the game is compatible with my system), they have sent me a game code with their apology.
Before I realized that game coupons not only expire on the day indicated in the email but at the exact time the email was sent, I emailed BF Customer Support to ask why the coupon I was trying to use was coming up invalid when I tried to purchase a SE game. They explained the process and sent me a replacement coupon, no questions asked.
Susan
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Re: Praise for Big Fish
[Re: Reenie]
#1188652
06/13/19 10:26 AM
06/13/19 10:26 AM
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Joined: Jun 2010
Posts: 7,404 marietta,georgia
family
BAAG Specialist
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BAAG Specialist
Joined: Jun 2010
Posts: 7,404
marietta,georgia
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you are right, they are giving out coupon codes.
Last edited by family; 06/16/19 05:35 PM.
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