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Whispered Secrets: The Story of Tideville #1180899
03/19/19 01:48 PM
03/19/19 01:48 PM
Joined: Jun 2010
Posts: 7,402
marietta,georgia
family Offline OP
BAAG Specialist
family  Offline OP
BAAG Specialist

Joined: Jun 2010
Posts: 7,402
marietta,georgia
I got inside the orphanage, went up the stairs, played the find items and it crash and screen goes beserk!!!And the cursor freezes, starting over, or waiting. cool wave blackkitty catrub lab puppy

Last edited by family; 03/20/19 09:21 AM.
Re: Whispered Secrets: The Story of Tideville [Re: family] #1180967
03/20/19 09:51 AM
03/20/19 09:51 AM
Joined: Jul 2000
Posts: 48,224
near Yosemite
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 48,224
near Yosemite
It is hard to know what the problem could be. I saw a few people having crash problems when I looked at the Big Fish forum for the game.

Re: Whispered Secrets: The Story of Tideville [Re: family] #1180970
03/20/19 10:03 AM
03/20/19 10:03 AM
Joined: Jun 2010
Posts: 7,402
marietta,georgia
family Offline OP
BAAG Specialist
family  Offline OP
BAAG Specialist

Joined: Jun 2010
Posts: 7,402
marietta,georgia
i am taking a break from it and i already email big fish, i had to do ctrl, alt,del alll at once, 2 times and restart.

Re: Whispered Secrets: The Story of Tideville [Re: family] #1180975
03/20/19 10:49 AM
03/20/19 10:49 AM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
I don't remember if I had any problems with this game.
Often these casual games crash when they're trying to save.
Sometimes they succeed in saving and you can proceed where you left off after restarting the game. Sometimes they fail to save and you have to start over.

If they fail to save, be sure to run the game as Administrator (right-click the shortcut or game executable, choose "Run As Administrator). You may have to go into the game folder and create a shortcut directly to the game executable instead of using the Big Fish shortcut (which links to the Big Fish game client and not directly to the game executable).

Re: Whispered Secrets: The Story of Tideville [Re: family] #1180978
03/20/19 10:59 AM
03/20/19 10:59 AM
Joined: Jun 2010
Posts: 7,402
marietta,georgia
family Offline OP
BAAG Specialist
family  Offline OP
BAAG Specialist

Joined: Jun 2010
Posts: 7,402
marietta,georgia
thank you guys very much.

Re: Whispered Secrets: The Story of Tideville [Re: family] #1189278
06/20/19 01:37 PM
06/20/19 01:37 PM
Joined: Jun 2010
Posts: 7,402
marietta,georgia
family Offline OP
BAAG Specialist
family  Offline OP
BAAG Specialist

Joined: Jun 2010
Posts: 7,402
marietta,georgia
jenny didn't work, now i get Access Violation, when i get near the Orphanage clock,so this is what he said to do, Press the Home (Windows symbol) and x buttons on your keyboard, or hover over the bottom left corner of the screen and right-click.
In the menu that appears, select File Explorer.
At the top of the window, select the View tab.
Check the box for Hidden Items.
In the same window, navigate to the following location:

C:\Users\user.name\AppData\Roaming\GrandMA Studios\Whispered Secrets - The Story of Tideville

USERNAME is whatever you used to install the game on the system or the profile name under which you are currently signed in on your computer.

In that folder you should see file(s) related to any profiles(s) you may have created earlier. Delete or move those to the trash can.
Try playing the game again, so i am, but i said, i will use my nickname, i will start over, but if it does it again tommy is staying with the Scientist , this is a bugging game, wish me luck.

Re: Whispered Secrets: The Story of Tideville [Re: family] #1189279
06/20/19 02:07 PM
06/20/19 02:07 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
Originally Posted by family
jenny didn't work, now i get Access Violation, when i get near the Orphanage clock,so this is what he said to do, Press the Home (Windows symbol) and x buttons on your keyboard, or hover over the bottom left corner of the screen and right-click.
In the menu that appears, select File Explorer.
At the top of the window, select the View tab.
Check the box for Hidden Items.
In the same window, navigate to the following location:

C:\Users\user.name\AppData\Roaming\GrandMA Studios\Whispered Secrets - The Story of Tideville

USERNAME is whatever you used to install the game on the system or the profile name under which you are currently signed in on your computer.

In that folder you should see file(s) related to any profiles(s) you may have created earlier. Delete or move those to the trash can.
Try playing the game again, so i am, but i said, i will use my nickname, i will start over, but if it does it again tommy is staying with the Scientist , this is a bugging game, wish me luck.

So you had a corrupt profile and you had to manually delete it from outside of the game?
I'm surprised you couldn't just delete the profile from inside the game and use another name for the profile.

Re: Whispered Secrets: The Story of Tideville [Re: family] #1189280
06/20/19 02:12 PM
06/20/19 02:12 PM
Joined: Jun 2010
Posts: 7,402
marietta,georgia
family Offline OP
BAAG Specialist
family  Offline OP
BAAG Specialist

Joined: Jun 2010
Posts: 7,402
marietta,georgia
no he said Sometimes the save files for a game can become damaged, preventing it from opening or saving properly. Let's try to fix this by following the steps below to remove the game's save files: , which i did, third time starting over, but this time, i am trying my nickname, to see if it helps, i made it down the stairs, but when i get near the clock, it makes a tearing up noise, i get game has stop working and Access Violation, this is not normal, it did it twice.

Last edited by family; 06/20/19 02:22 PM.
Re: Whispered Secrets: The Story of Tideville [Re: family] #1189285
06/20/19 03:41 PM
06/20/19 03:41 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
So after deleting your profile, is it still having the Access Violation when you go near the clock?
If it is, and you've also tried uninstalling and reinstalling the game, then it sounds like it just won't work on your computer.

Re: Whispered Secrets: The Story of Tideville [Re: family] #1189287
06/20/19 03:51 PM
06/20/19 03:51 PM
Joined: Jun 2010
Posts: 7,402
marietta,georgia
family Offline OP
BAAG Specialist
family  Offline OP
BAAG Specialist

Joined: Jun 2010
Posts: 7,402
marietta,georgia
i uninstall it after the clock problem, now trying big fish tech support person suggestion.

Re: Whispered Secrets: The Story of Tideville [Re: family] #1189663
06/25/19 06:46 PM
06/25/19 06:46 PM
Joined: Jun 2010
Posts: 7,402
marietta,georgia
family Offline OP
BAAG Specialist
family  Offline OP
BAAG Specialist

Joined: Jun 2010
Posts: 7,402
marietta,georgia
tell jenny it was my profile, i just finished the game with her help and big fish customer service guy idea.

Re: Whispered Secrets: The Story of Tideville [Re: family] #1189726
06/26/19 08:47 AM
06/26/19 08:47 AM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
Thanks for letting us know.

Re: Whispered Secrets: The Story of Tideville [Re: family] #1189745
06/26/19 12:54 PM
06/26/19 12:54 PM
Joined: Jun 2010
Posts: 7,402
marietta,georgia
family Offline OP
BAAG Specialist
family  Offline OP
BAAG Specialist

Joined: Jun 2010
Posts: 7,402
marietta,georgia
you are welcome.

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