it froze on me 3 times, i could not play it, i had to cltr, alt. del all at once.

Jenny's response to you in the Mystery Case Files post also applies here.

I played this game without any freezing problems. It's not an old game either; it was released on Steam in November 2018.

i cannot get where i left off.

i am getting setup has detected that the computer does not meet the requirements to in install the software. the following blocking issues must be resolved before you can install microsoft visual c t t 2010 x86 redistributable setup software package

So, did you install it then?

yes, but i cannot i get to play and my name, 3 line and it freezes..

now i am getting a Access Violation error, julie exe has stop working.

i do not think it fully install, it is saying please see the microsoft visual studio for more information.

I can't really tell what's wrong unless you have conflicting versions of Visual C++ installed.

(I'm assuming you meant Visual C++ and not "Visual C t t" which I've never heard of.)

I don't understand this message:


Do you know what the "blocking issues" were?
Is your antivirus blocking the game?

no, no, this is on microsoft visual c t t 2010 x86 redistributation setup, i click on microsoft visual studio and this is the site, https://visualstudio.microsoft.com/

family, there is no Visual ctt 2010. You must be referring to the Visual C++ 2010 redistributable. If this particular game needs it, then you will need to install it. C++ is a programming language.

What is Visual C++ Redistributable

how do i install it.

Where did you get the message about Visual C++? Usually it happens when you are installing a game.

did not work, i do not think it will work, i get this on this page This device is not currently supported for these products.
Overview

Why are you even on that page? This is not what you need. I asked you were you saw the message about the Visual C++… was it when you were installing the game?

yes and it took me to that page, it is a mac download game.

But you don't own a Mac computer, right? Where did you get the game from?

big fish website, i already email them. no i have a pc.

But you said this is a Mac download game...



I have no idea what you have here, but I would suggest uninstalling it and then making sure there are no bits left anywhere by running CCleaner on the registry or by using Revo uninstaller. Then try to install again.

this is on gamehouse julie sweet

That is from two years ago. I would hope they would have resolved the problems in two years before offering it at Big Fish.

If you need Visual C++ 2010 redistributable, get it from here
https://www.microsoft.com/en-us/download/details.aspx?id=5555

You may need to uninstall whatever Visual Studio thing you installed in order to get Visual C++ 2010 to install.

Going by what you wrote, the Visual Studio thing you downloaded looks like it's for people who are making games, not for end users.

The Mac version of a game will not install or run on a PC, and I don't even see a Mac version of Julie's Sweets on Big Fish. So your game should be the right version.

did not work, that is for mac.

OK. I can't figure this out. First you say what you have is a Mac download. I checked and there is no Mac download for this game - it is strictly a Windows game. I went to the link Jenny posted and it is NOT for a Mac.

I think you need to help us out a little bit here! Did you try uninstalling using Revo uninstaller or something like that and then reinstalling?

no , what is Revo uninstaller

Since this is just a casual game, why don't you just try uninstalling it and we'll go from there.

i uninstalled it.

OK. Try reinstalling it and if it prompts you to install a Visual C++, say yes.

it is not asking me to install a visual c t t .

family, there is no such thing as visual c t t. It's Visual C++. If it doesn't ask you, then just install it and see what happens. It could have just been a faulty installation before.

redid it did not work.

Family, I have this game and just downloaded it and reinstalled it to see if I could figure out what the trouble was.

When the game was almost done installing, a box popped up with that message that you described earlier: The following blocking issues must be resolved before you can install microsoft Visual C+ + etc., etc. This message didn't make sense to me, but I just ignored it because a little further down in that box it went on to say that I already had a newer version of the Visual C + +

So what I did was to cancel out of the message box by clicking on "close," and after that the game started right up.

I have to say that is a very odd and somewhat confusing message.

marian you have window 10, i have window 8, i will see if it works.

Let us know what happens.

i did cltr, alt and del at once . i do not think big fish check this game.

When did you have to hit control/alt/delete? Did you exit out of that window by hitting "close?"

You beat me to it, Marian! I was also going to ask when family did CTRL/ALT/DEL... because it matters.

Family, you will have to uninstall and reinstall again to hopefully get to the message Marian had and then just close it.

i did nothing happen, only works for window 10, i click close nothing, went inside the game CTRL/ALT/DEL, then memory error tried to read error.

This game also works on Windows 7 for me with no problems whatsoever.

The download page says that it supports Windows 7, Windows 8, and Windows 10.

You say you went inside the game to do a CTRL/ALT/DEL... so does that mean the game will start for you?

no it freezws , i cannot click play, nor my name, nor the 3 lines.

Then I would just wait for Big Fish to reply.

that is what i am doing.

Are these the exact same symptoms you had when you first started the thread?
Or is it worse now? Do you get the freeze earlier now?

Did you install anything you downloaded from the Visual Studio website at
https://visualstudio.microsoft.com/
which was the wrong site to download from.

yes, it acting likee a mac game.

I don't know what you mean by saying the game is "acting like a Mac game".
Mac games play just fine -- on Macs.

yes, but i uninstall it, i can get inside the game, but i can not click play, name, or the 3 lines.

I'm not sure what that has to do with "acting like a Mac game." family, I think you're going to have to explain what all these Mac references are about. You first said it was a Mac download, then you said the Visual page was for Macs and now you're saying it is acting like a Mac game. As Jenny says, Mac games play just fine... on Macs.

It's hard to help you out when we aren't sure what you're talking about! The game launches, but then freezes is the issue, right?

yes, when twice i click on microsoft visual studio, it sent me to 2 mac for mircosoft for mac twice.

You also said the link Jenny gave you on page 1 of this thread was for Mac, but it's not. It's for Windows. I wonder if you're getting misdirected somehow.

i might be.

Also I never told you to go to the Visual Studio website.
That's the link you posted when you said


Maybe that link was some sort of blurb in the game, like when a game says it's using Bink media files. But Visual Studio is for developers, not customers, and you should not go to the Visual Studio website to download things, either for PC or Mac. If the game is making it look like you need Visual Studio (a developer suite) to play it, then that is a very bad user interface design.

If the game needs Visual C++ 2010 and you don't have any version of Visual C++ installed, you may need that, or possibly the version of Visual C++ that Marian has. If you uninstalled Visual C++ you may have to reinstall it.

Visual C++ 2010 is not the same thing as Visual Studio.
Some games do require installing Visual C++ if you don't have it installed from another game or through Windows Update.

And the link Jenny provided was for Visual C++ for Windows, not Mac and not Visual Studio.

install, same thing.

Install what?

installing Visual C++ , from the link jenny gave me, got to my name and play, the 3 lines, nothing, could not click on anything..

Well, that's all I can think of. See what Big Fish says.

If you haven't tried creating a new profile name, try that and see if you get further.

If that doesn't work, or if you've already tried it, I think Big Fish will have to give you a coupon to choose another game.

i can not even do that.

There may be junk in your registry that is preventing the game from working, or maybe a permissions problem. Either way I think you're better off getting a credit for another game from Big Fish.

no emails from them. and gave up.

When you submitted your request, did you make sure that your email went through? I wrote to them a few days ago and had a response within 24 hours.

yes, no response

You originally said you sent 25 emails before you edited? If that's correct, that's why they didn't respond.

you are right, i guess i bother them, i am tried of ctlr, alt del all at once and rebooting my computer everytime.

Maybe you’d feel better if you just moved on to another game for the time being.

i will., and thank you very much.