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Green Screen of Death #1216652
05/05/20 01:09 AM
05/05/20 01:09 AM
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Twice now I have gotten a green screen that forces me to shut my computer down with the power button. I have Googled the problem and see a couple of things but nothing that seems to do with my computer. (One was a bout a "preview build" and one was about youtube.) It just turns green with no error message or anything. Tonight it happened while I was here at GameBoomers and tried to open an excel spreadsheet. I don't remember what I was doing the other time it happened.

Is this something I should be overly concerned about? Just curious really.

Re: Green Screen of Death [Re: oldbroad] #1216659
05/05/20 08:43 AM
05/05/20 08:43 AM
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Which computer is this happening on. Have you tried CTRL/ALT/DEL?

I've never seen this before, but it sounds like something to do with your video card.


Gardens put to bed for the winter. Time for some gaming!
Re: Green Screen of Death [Re: oldbroad] #1216664
05/05/20 08:51 AM
05/05/20 08:51 AM
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Check that the monitor cable is plugged in firmly on both ends.
Open the computer case and check that the video card is seated properly in its slot (assuming it's a desktop).

As Draclvr says, it does sound like something to do with the video card. How old is the card?

Re: Green Screen of Death [Re: oldbroad] #1216668
05/05/20 09:14 AM
05/05/20 09:14 AM
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I couldn't find much out there about the green screen issue. This link talks about it happening when you are playing a video. One of the suggestions is to update your video card drivers. Is this on your Windows 7 or Windows 10 computer? Is it an Nvidia graphics card?

https://www.thewindowsclub.com/green-screen-playing-videos-windows


Gardens put to bed for the winter. Time for some gaming!
Re: Green Screen of Death [Re: Draclvr] #1216671
05/05/20 10:25 AM
05/05/20 10:25 AM
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Time : The Most Precious Commodity
Re: Green Screen of Death [Re: oldbroad] #1216674
05/05/20 10:49 AM
05/05/20 10:49 AM
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It doesn't sound like what's called the green screen of death because even if oldbroad were running a preview build, there are no error messages. From Mad's link

Originally Posted by howtogeek
The green screen of death only appears when you’re running an Insider Preview version of Windows 10. It’s the same as the blue screen of death, and it will show the same error messages.


It does sound like it could be a driver-related problem similar to what Draclvr's thewindowsclub.com link is referring to. Even though the "GSOD" happened with an Excel spreadsheet and not a video, it could still be driver-related.

If this is a recent problem, check to see if your video drivers were automatically updated recently. If so, you may want to go back to a previous version of the video drivers -- or possibly re-install the current video drivers (in case they somehow got corrupt).

Re: Green Screen of Death [Re: oldbroad] #1216675
05/05/20 11:28 AM
05/05/20 11:28 AM
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Yes, the GSOD seems to refer to an insider preview build and contains the same error message as the BSOD. Which doesn't appear to be oldbroad's problem.


Gardens put to bed for the winter. Time for some gaming!
Re: Green Screen of Death [Re: oldbroad] #1216679
05/05/20 12:50 PM
05/05/20 12:50 PM
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Okay, thanks all! This is in my new Windows 10 computer so it had better NOT be an actual problem!!!

And Jenny, correct that there is no message. I just wasn't sure what to call it and that's how I Googled it.

I'll check my monitor cable for sure since I do turn the monitor from time to time to use with my XP computer. I don't know about drivers. I have almost never in all the years of owning computers, updated drivers because I get too confused with it.

Re: Green Screen of Death [Re: oldbroad] #1216681
05/05/20 01:06 PM
05/05/20 01:06 PM
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If the monitor cables are good, then you may have to bite the bullet and check the driver version. Like Jenny said, it could just as easily be an automatic driver update that has an issue.

I never knew I could check on my driver versions using Task Manager. But I tried it and it worked. I did have to make Task Manager full screen to see it. In TM, click on the Performance tab and then click on GPU on the lower left.


Gardens put to bed for the winter. Time for some gaming!
Re: Green Screen of Death [Re: oldbroad] #1216683
05/05/20 01:20 PM
05/05/20 01:20 PM
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Thank you Draclvr. Got that info and wrote it down. Don't know what to do with it smile.

Re: Green Screen of Death [Re: oldbroad] #1216687
05/05/20 01:44 PM
05/05/20 01:44 PM
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You can find your video card driver version.


Gardens put to bed for the winter. Time for some gaming!
Re: Green Screen of Death [Re: oldbroad] #1216689
05/05/20 02:14 PM
05/05/20 02:14 PM
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Yeah, I got that but don't know what to do with it.

I have AMD Radeon RX 5700 Driver Version 26.20.13003.1007 Driver Date 9/10/19

I've been to the AMD Radeon Drivers pages and mass confusion sets in once I'm there.

One thing it states is be sure your operating system is up to date. I don't think I have the latest version of Windows 10 at the moment. Then there are software updates shown (which I haven't done.) Is that the same as updating my drivers? Etc., etc.

This is where I turn and run!

Re: Green Screen of Death [Re: oldbroad] #1216692
05/05/20 03:30 PM
05/05/20 03:30 PM
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What version is your Windows? Right click on the white WIndows button on the lower right and they select System. You should have Version 1903.


Gardens put to bed for the winter. Time for some gaming!
Re: Green Screen of Death [Re: oldbroad] #1216694
05/05/20 03:43 PM
05/05/20 03:43 PM
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Originally Posted by oldbroad
Yeah, I got that but don't know what to do with it.

I have AMD Radeon RX 5700 Driver Version 26.20.13003.1007 Driver Date 9/10/19

I've been to the AMD Radeon Drivers pages and mass confusion sets in once I'm there.

You could try the latest recommended drivers, which are the
Adrenalin 2020 Edition 20.2.2 Recommended (WHQL).
https://www.amd.com/en/support/grap...radeon-rx-5700-series/amd-radeon-rx-5700

But yes there is that warning about "latest version of Windows 10"

Originally Posted by oldbroad
One thing it states is be sure your operating system is up to date. I don't think I have the latest version of Windows 10 at the moment.

Do you know which version of Windows 10 you have?

Originally Posted by oldbroad
Then there are software updates shown (which I haven't done.) Is that the same as updating my drivers?

No, software isn't drivers, though drivers can affect software.

If you don't want to update to the "latest version" of Windows 10, there is an alternative if Excel and while web browsing are the only two times you see the green screen -- disabling hardware acceleration in the programs where you see the problem is an alternative to playing video roulette with video drivers.

I found this site, which tells how to disable hardware acceleration in Excel
https://www.solveyourtech.com/how-t...ation-in-microsoft-excel-for-office-365/

That might prevent the green screen in Excel.

And these instructions tell how to disable hardware acceleration in a web browser
https://www.thewindowsclub.com/disable-hardware-acceleration-firefox-chrome

Disabling hardware acceleration in games can make them look uglier, but with Excel and web browsers you probably won't see a difference.

Re: Green Screen of Death [Re: oldbroad] #1216696
05/05/20 04:06 PM
05/05/20 04:06 PM
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Drac, I have version 1903 but I think the latest version is 1909.

Thanks Jenny, I will take a look at that excel thing. I saw the firefox thing in the earlier link. My office spreadsheets do give me trouble at times but I was thinking that was because some are copied over from Office 2016 into the 2019 version. Sometimes if I have multiple spreadsheets open, one will lock up (can't type anything in it) until I go into a different open sheet and then back to the one that locked up.

I saw that software update but don't actually see a driver update then. That's why I asked if it was the same. I didn't think it was but... This is the correct starting page isn't it: https://www.amd.com/en/support

What about that auto detect option?

Anyway, this green screen doesn't happen all the time so I won't really know if something works or not to stop it.

Or what about under Device Manager - Update Driver? Does that actually work?

Last edited by oldbroad; 05/05/20 04:12 PM.
Re: Green Screen of Death [Re: oldbroad] #1216697
05/05/20 04:50 PM
05/05/20 04:50 PM
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Originally Posted by oldbroad
I saw that software update but don't actually see a driver update then.

You don't see a download button to the right of where it says
Adrenalin 2020 Edition 20.2.2 Recommended (WHQL)
on this page?
https://www.amd.com/en/support/grap...radeon-rx-5700-series/amd-radeon-rx-5700

I think this is a direct link to the download
https://drivers.amd.com/drivers/Win10-Radeon-Software-Adrenalin-2020-Edition-20.2.2-Mar5.exe

You can check the Release Notes here
https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-2-2

Originally Posted by oldbroad
This is the correct starting page isn't it: https://www.amd.com/en/support

If you follow links from there you should be able to get to the page I linked.

Originally Posted by oldbroad
What about that auto detect option?

You can use that if you want.
I try to avoid remote computer scans myself.

Originally Posted by oldbroad
Or what about under Device Manager - Update Driver? Does that actually work?

It may work.
It's usually recommended to get drivers directly from the manufacturer website though, in case Microsoft messes up.

Re: Green Screen of Death [Re: oldbroad] #1216698
05/05/20 04:51 PM
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I haven't gotten version 1909 of Windows yet. If there are important updates, make sure they are installed

The link Jenny provided takes you directly to the driver for your specific video card. You one released in March 2020 is recommended, while the one just released in April is optional. You can always use the auto-detect. That will install a small piece utility on your computer which will detect your video card and download and install the correct one.

Jenny will have to correct me if I'm wrong, but I "think" using driver update in Device Manager just installs Microsoft drivers. I always get my drivers from the manufacturer website.


Gardens put to bed for the winter. Time for some gaming!
Re: Green Screen of Death [Re: oldbroad] #1216700
05/05/20 05:23 PM
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Okay, a lot of stuff here.

Jenny, the only download button I see is for the software update (adrenaline 2020 edition) which you're saying is not the driver update. "No, software isn't drivers, though drivers can affect software. "

This is where and how and why I get confused. I do get software notifications through my Radeon Settings but haven't done them.

Draclvr, I know you've always recommended to go to the manufacturer website. In device manager you click on your card, you would think it would look for that particular card. (Just saying.)

Re: Green Screen of Death [Re: oldbroad] #1216701
05/05/20 05:54 PM
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I don't disagree! And I might be wrong!

I can definitely see why you would be confused at the Raedon website. They are conflating software and driver updates. But as Jenny says, the "Download" button with download a driver update.

And if you get update notifications from Raedon, that's when you should have been downloading and installing updates.


Gardens put to bed for the winter. Time for some gaming!
Re: Green Screen of Death [Re: oldbroad] #1216704
05/05/20 08:01 PM
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Well, I only see the download button for the software update, not for a driver update. duh

Re: Green Screen of Death [Re: oldbroad] #1216708
05/05/20 08:10 PM
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As far as I know neither AMD nor Nvidia offer drivers as a separate download from the video card software anymore. The software includes the drivers. This may be because they don't want people using the older software with the newer drivers. You need to update both at once to ensure they are compatible with each other.

When Microsoft has a "software update" that can be for almost anything -- not necessarily anything to do with drivers. Drivers interface between the operating system and the hardware parts of the computer. Software can be 100% application layer (what the end user sees). Or software can can help the end user interface with drivers to tweak video card settings.

Re: Green Screen of Death [Re: oldbroad] #1216711
05/05/20 08:13 PM
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So, I am not missing something on that page? It is just that "software" update that I should download?

Re: Green Screen of Death [Re: oldbroad] #1216726
05/05/20 10:50 PM
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If you want to update the drivers, that's the download I'd recommend.
I'd also recommend reading the release notes for these drivers/software which is here:
https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-2-2

The above webpage also has links with instructions for installing and uninstalling ATI video drivers/software, specifically

Uninstalling
https://www.amd.com/en/support/kb/faq/rsx-uninstall

Installing
https://www.amd.com/en/support/kb/faq/rsx-install

If the only time you get the green screen is once in a while with Excel or a web browser, you may want to try just turning off hardware acceleration in those programs before trying to change driver versions.

Re: Green Screen of Death [Re: oldbroad] #1216730
05/05/20 11:31 PM
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Thank you Jenny. I will check out this info tomorrow when I am more awake than I am now and will try to keep track of all this information for future use if I just go with the hardware acceleration thing. I do know my software version number is different than my driver version number so I'm not sure how that all works.

Re: Green Screen of Death [Re: oldbroad] #1216782
05/06/20 02:19 PM
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Do I actually have to uninstall and install? Can't I just update?

I really need a computer guy!!!

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