Re: Green Screen of Death
[Re: oldbroad]
#1216659
05/05/20 08:43 AM
05/05/20 08:43 AM
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Draclvr
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Which computer is this happening on. Have you tried CTRL/ALT/DEL?
I've never seen this before, but it sounds like something to do with your video card.
Once again, weeds are my life!
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Re: Green Screen of Death
[Re: oldbroad]
#1216668
05/05/20 09:14 AM
05/05/20 09:14 AM
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I couldn't find much out there about the green screen issue. This link talks about it happening when you are playing a video. One of the suggestions is to update your video card drivers. Is this on your Windows 7 or Windows 10 computer? Is it an Nvidia graphics card? https://www.thewindowsclub.com/green-screen-playing-videos-windows
Once again, weeds are my life!
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Re: Green Screen of Death
[Re: oldbroad]
#1216674
05/05/20 10:49 AM
05/05/20 10:49 AM
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Jenny100
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It doesn't sound like what's called the green screen of death because even if oldbroad were running a preview build, there are no error messages. From Mad's link The green screen of death only appears when you’re running an Insider Preview version of Windows 10. It’s the same as the blue screen of death, and it will show the same error messages. It does sound like it could be a driver-related problem similar to what Draclvr's thewindowsclub.com link is referring to. Even though the "GSOD" happened with an Excel spreadsheet and not a video, it could still be driver-related. If this is a recent problem, check to see if your video drivers were automatically updated recently. If so, you may want to go back to a previous version of the video drivers -- or possibly re-install the current video drivers (in case they somehow got corrupt).
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Re: Green Screen of Death
[Re: oldbroad]
#1216675
05/05/20 11:28 AM
05/05/20 11:28 AM
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Yes, the GSOD seems to refer to an insider preview build and contains the same error message as the BSOD. Which doesn't appear to be oldbroad's problem.
Once again, weeds are my life!
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Re: Green Screen of Death
[Re: oldbroad]
#1216681
05/05/20 01:06 PM
05/05/20 01:06 PM
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If the monitor cables are good, then you may have to bite the bullet and check the driver version. Like Jenny said, it could just as easily be an automatic driver update that has an issue.
I never knew I could check on my driver versions using Task Manager. But I tried it and it worked. I did have to make Task Manager full screen to see it. In TM, click on the Performance tab and then click on GPU on the lower left.
Once again, weeds are my life!
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Re: Green Screen of Death
[Re: oldbroad]
#1216687
05/05/20 01:44 PM
05/05/20 01:44 PM
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Draclvr
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You can find your video card driver version.
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Re: Green Screen of Death
[Re: oldbroad]
#1216692
05/05/20 03:30 PM
05/05/20 03:30 PM
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What version is your Windows? Right click on the white WIndows button on the lower right and they select System. You should have Version 1903.
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Re: Green Screen of Death
[Re: oldbroad]
#1216694
05/05/20 03:43 PM
05/05/20 03:43 PM
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Jenny100
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Yeah, I got that but don't know what to do with it.
I have AMD Radeon RX 5700 Driver Version 26.20.13003.1007 Driver Date 9/10/19
I've been to the AMD Radeon Drivers pages and mass confusion sets in once I'm there. You could try the latest recommended drivers, which are the Adrenalin 2020 Edition 20.2.2 Recommended (WHQL). https://www.amd.com/en/support/grap...radeon-rx-5700-series/amd-radeon-rx-5700But yes there is that warning about "latest version of Windows 10" One thing it states is be sure your operating system is up to date. I don't think I have the latest version of Windows 10 at the moment. Do you know which version of Windows 10 you have? Then there are software updates shown (which I haven't done.) Is that the same as updating my drivers? No, software isn't drivers, though drivers can affect software. If you don't want to update to the "latest version" of Windows 10, there is an alternative if Excel and while web browsing are the only two times you see the green screen -- disabling hardware acceleration in the programs where you see the problem is an alternative to playing video roulette with video drivers. I found this site, which tells how to disable hardware acceleration in Excel https://www.solveyourtech.com/how-t...ation-in-microsoft-excel-for-office-365/That might prevent the green screen in Excel. And these instructions tell how to disable hardware acceleration in a web browser https://www.thewindowsclub.com/disable-hardware-acceleration-firefox-chromeDisabling hardware acceleration in games can make them look uglier, but with Excel and web browsers you probably won't see a difference.
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Re: Green Screen of Death
[Re: oldbroad]
#1216696
05/05/20 04:06 PM
05/05/20 04:06 PM
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Posts: 18,227 Chicago
oldbroad
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Drac, I have version 1903 but I think the latest version is 1909. Thanks Jenny, I will take a look at that excel thing. I saw the firefox thing in the earlier link. My office spreadsheets do give me trouble at times but I was thinking that was because some are copied over from Office 2016 into the 2019 version. Sometimes if I have multiple spreadsheets open, one will lock up (can't type anything in it) until I go into a different open sheet and then back to the one that locked up. I saw that software update but don't actually see a driver update then. That's why I asked if it was the same. I didn't think it was but... This is the correct starting page isn't it: https://www.amd.com/en/supportWhat about that auto detect option? Anyway, this green screen doesn't happen all the time so I won't really know if something works or not to stop it. Or what about under Device Manager - Update Driver? Does that actually work?
Last edited by oldbroad; 05/05/20 04:12 PM.
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Re: Green Screen of Death
[Re: oldbroad]
#1216698
05/05/20 04:51 PM
05/05/20 04:51 PM
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Draclvr
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I haven't gotten version 1909 of Windows yet. If there are important updates, make sure they are installed
The link Jenny provided takes you directly to the driver for your specific video card. You one released in March 2020 is recommended, while the one just released in April is optional. You can always use the auto-detect. That will install a small piece utility on your computer which will detect your video card and download and install the correct one.
Jenny will have to correct me if I'm wrong, but I "think" using driver update in Device Manager just installs Microsoft drivers. I always get my drivers from the manufacturer website.
Once again, weeds are my life!
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Re: Green Screen of Death
[Re: oldbroad]
#1216701
05/05/20 05:54 PM
05/05/20 05:54 PM
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I don't disagree! And I might be wrong!
I can definitely see why you would be confused at the Raedon website. They are conflating software and driver updates. But as Jenny says, the "Download" button with download a driver update.
And if you get update notifications from Raedon, that's when you should have been downloading and installing updates.
Once again, weeds are my life!
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Re: Green Screen of Death
[Re: oldbroad]
#1216784
05/06/20 02:47 PM
05/06/20 02:47 PM
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I have never uninstalled and then installed a new one. I just update my video card drivers. But I use Nvidia video cards, so maybe AMD Raedons are different? Can't say I've ever heard of uninstalling a video card driver first. If there were no driver, wouldn't the video card stop working? I'm a little puzzled myself, but I'm sure I'm missing something!
Once again, weeds are my life!
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Re: Green Screen
[Re: Draclvr]
#1216793
05/06/20 04:56 PM
05/06/20 04:56 PM
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Jenny100
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Do I actually have to uninstall and install? Can't I just update? Always try the easy way first -- as long as the update is coming from AMD and not Microsoft. If updating doesn't work, or you end up having worse problems after installing the new driver, be aware there are things you can try to clean up the problem. But I use Nvidia video cards, so maybe AMD Radeons are different? I've used both, and both have at some point required a clean sweep of the drivers and starting fresh when having video driver conflicts. That meant uninstalling the drivers, then running a driver uninstaller or driver cleaner program hosted or linked to by the video card company, and finally once every vestige of old drivers was removed, install a fresh version of the drivers. Can't say I've ever heard of uninstalling a video card driver first. I'm surprised you've never heard of it. I've definitely had to do it -- both uninstall the old drivers and run the driver cleaner. I haven't had to do it recently, but then I don't play as many games as I used to either, and Microsofts now blocks features of games they used to allow on their older systems (including XP). If there were no driver, wouldn't the video card stop working? No. What you get is Windows default driver when there's no video-card-specific driver included with Windows. Back in the Windows 95/98 days that would mean 640x480 resolution and 16 color graphics if your video card was newer than your version of Windows. If you had an old card, like a Matrox Mystique from 1995, Windows 98 might have a driver for the card and you could even keep using that driver. Now you get much better looking graphics as the Microsoft default, even if Windows 7/8/10 doesn't have drivers for your specific video card.
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Re: Green Screen
[Re: oldbroad]
#1217175
05/11/20 10:14 PM
05/11/20 10:14 PM
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Draclvr
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Those of us who work on computers say about 95% of problems can be solved with a reboot! Glad you are back up and running, oldbroad!
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Re: Green Screen
[Re: oldbroad]
#1222453
07/13/20 09:11 AM
07/13/20 09:11 AM
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Did you ever do the hardware thing Jenny suggest and that I also found before? I would definitely keep those drivers updated.
Once again, weeds are my life!
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Re: Green Screen
[Re: oldbroad]
#1222497
07/13/20 05:16 PM
07/13/20 05:16 PM
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Draclvr
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I also found a post that said both the video in the CPU and the Nvidia card were enabled. That might be something to check. I can't remember how to do it, but I'll see if I can find it. I think you look at Display Adapters in the Device Manager and see if both your video card and the CPU are listed. The fact that you can still hear sound sure makes it sound like it's video card related.
Last edited by Draclvr; 07/13/20 05:19 PM.
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Re: Green Screen
[Re: oldbroad]
#1222510
07/13/20 07:31 PM
07/13/20 07:31 PM
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oldbroad
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The only thing the Event View shows right around that time is: User Device Registration 360. I looked it up - don't understand any of it anyway.
I will update my drivers, however, since this only happens once a month or so (thankfully no more often at least at this time) no matter what I do, I'll not really know if it was helpful or not.
Just assure me it doesn't have to do with this: "f you see a green screen of death (GSOD) on your PC, that’s a sign you’re using an Insider Preview build of Windows 10. The problem could just be a bug in the unstable build, although it could also be a deeper problem with your PC’s hardware or drivers. You won’t know for sure until you go back to a stable version of Windows 10." which is talked about in the "How to Geek" link way back in this thread. I don't get any message with the green screen though. (I know you've reassured me of this before but do it again please!)
Edit: Drivers updated!
Last edited by oldbroad; 07/13/20 08:22 PM.
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Re: Green Screen
[Re: oldbroad]
#1222515
07/13/20 08:16 PM
07/13/20 08:16 PM
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No, rest your mind that isn't it. The old Insider Builds would never be installed on a PC by a builder. You actually have your disk from eCollegepc from the installation of Windows 10.
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