i can not get on it get an unexpected error has occur, last time 500 gateway time out .

Here is what is going on.

You can blame it all on Grand Theft Auto V.

glad i posted it, i hope they fix it.

now oi get 403 forbidden error, never mind got on., that was a nightmare.

It's back up.

thank you very much.

i download borderland and Delores: A Thimbleweed Park Mini-Adventure, and it in my app, but no receipt, and i had a 10 dollar coupon, never mind i got it.

how can i get receipts for 2 epic games, how do i do it.

Why do you need receipts? Usually for downloaded games, you just save the email with your order number and confirmation.

I didn't know you play shooter games!

it look interesting, and i download Might & Magic: Chess Royale

i was insult by epic game players support, this is what they sent me.
Thank you for contacting us. This is Mike Alfa and I want to sincerely apologize for the delay in our response. We are working hard to increase our engagement with players.

Thank you for providing information to verify your account.

We have carefully compared the information you provided to the account information we have and aren't able to verify your ownership of this account. Because we're not able to verify you as the owner of this account we can't make any changes to it upon request. We understand this is frustrating, but we take the security and safety of our player's very seriously.

If you may have other concerns, please don't hesitate to contact us again.

Regards,
Mike Alfa i am walking away.

I don't understand what that message from Epic was in regards to.

You were having trouble with their webpage, but so was everyone else and that got fixed.

Then you wanted a receipt.
But then you said you got it.
(I'm assuming you mean an email receipt.)

What is the problem that you contacted them about?
Is it because you're not able to access the games that are supposed to be in your account?

It does seem like a weird answer they gave you.
Like they're using "security and safety" as an excuse not to help you.

I hope you didn't spend much on their games.
If you don't like the sort of "support" they're giving you (or not giving you) you shouldn't do business with them.

i never got 2 receipts for 2 games, i got free games from them .

You said "i download borderland and Delores: A Thimbleweed Park Mini-Adventure, and it in my app, but no receipt, and i had a 10 dollar coupon, never mind i got it."
I thought that meant you got the receipt you wanted.

Are you looking for an email receipt?

If you log into your account at EPIC you may be able to see your purchase history and print that out.

thank you very much.

Not sure what you mean by "insult?" Also have no idea what you are needing from them. Why can't they verify your ownership of the account? Have you forgotten a password or other log in information?

no, aall he ask was Please provide us with the following information to confirm your ownership:
• Your public IP address(es) (IPv4), which you can find by searching "What is my IP address" in your internet browser; if you use multiple devices, please include all IP addresses
• Date when you created your Epic Games account
• Locations (city, state/province) where you made purchases on the account
• Original display name for the account
• Last 4 digits of the first payment card used on the account
• Date of your last login
• Names of any PlayStation, Switch, Twitch, or Xbox accounts connected to your Epic Games account and the dates when they were connected
• The invoice ID or transaction number from your Epic Games purchase
--The invoice ID is located at the top of your Epic Games receipt and begins with an "A," followed by eight (8) or nine (9) digits; example: A12345678.
--The transaction number can be found in your emailed Xsolla receipt. Please note that the number is a nine-digit string starting with a “4” or “5.”

Once you provide this information, I will be able to continue with your request.


Regards,
Mike Alfa

Good grief! I've never heard of needing that much information for anything! I wonder if there is some reason they think there has been fraud on your account. Is there a reason you can't log in to your account? Don't you have your password?

yes, i was having trouble getting receipts for games, i download them, but no receipt, thought my email was wronge, it was not, this is a nightmare, and big mistake asking them for help.

Again, WHY are you asking for receipts? Didn't you get an email confirming your purchase? THAT'S your receipt. If you didn't get an email, have you checked your spam filter?

yes, no receipt.

I asked if you got an EMAIL. So you didn't get an email right? Did you check your spam filter... that where a lot of mine go.

not there and to find out what wronge i bought smite, and auto chess, , game went into app, no receipt.

Why don't you just log into your account and you should see your purchased games there.

i am already log in.