GAMEBOOMERS provides you with all the latest PC adventure computer games information, forum, walkthroughs, reviews and news.

GB Reviews

Latest & Upcoming Adventure Games

GB Annual Game Lists

GB Interviews

BAAGS

GB @ acebook

About Us

Walkthroughs

free games galore

Game Publishers & Developers

World of Adventure

Patches

GB @ witter

GameBoomers Store

Print Thread
Page 1 of 2 1 2
Mystery Case Files : The Black Veil #1219167
06/02/20 07:54 PM
06/02/20 07:54 PM
Joined: Nov 2000
Posts: 31,271
United Kingdom
Mad Offline OP
Sonic Boomer
Mad  Offline OP
Sonic Boomer

Joined: Nov 2000
Posts: 31,271
United Kingdom
I finished playing the second Where Angels Cry game today - which I very much enjoyed - so afterwards, I went to see which "free games" Big Fish had added to their list.
[ Thank you, Marian for telling us about that smile ]
And decided to get Mystery Case Files : The Black Veil.

I really like it BUT the whole "inventory strip" keeps disappearing !!

I thought maybe it was something I was causing so I quit and restarted the game - with a different profile - but it is happening again.

It tends to reappear when I pick up a new item. But I'm currently at a location where I KNOW I have the necessary item to allow me to progress because said item went into my inventory only minutes ago.
However, the whole inventory strip is missing again and I have no idea how to get it back shocked

Is this me being plain stupid or has anyone else also had this experience ??

Any help would be much appreciated yes


Time : The Most Precious Commodity
Re: Mystery Case Files : The Black Veil [Re: Mad] #1219171
06/02/20 07:59 PM
06/02/20 07:59 PM
Joined: Jul 2000
Posts: 42,300
near Yosemite in California
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 42,300
near Yosemite in California
Mad, I've moved your post over to Glitches to see what the techies have to say about this. It sounds like a technical problem.

There are some people on this old forum thread here that are complaining about their inventory disappearing - not always clear whether they mean individual items or the whole inventory bar. I never had this problem myself. I played the game on Windows 7. I have no idea what the problem might be, but maybe someone here can offer some suggestions.

Re: Mystery Case Files : The Black Veil [Re: Mad] #1219172
06/02/20 08:12 PM
06/02/20 08:12 PM
Joined: Apr 2006
Posts: 7,107
The Country
Winfrey Offline
BAAG Specialist
Winfrey  Offline
BAAG Specialist

Joined: Apr 2006
Posts: 7,107
The Country
Have you tried Running as Administrator and if that doesn't do it.. change compatibility to XP.... I googled problems with this game and this is what BF is recommending
EDIT!!!!!

I just read someone tried this and the game didn't work at all... so I would try Running as Admin, only

Last edited by Winfrey; 06/02/20 08:19 PM.

Would that I could be the peacemaker in your soul that I might turn the discord and the rivalry of your elements into oneness and melody
Gibran
Re: Mystery Case Files : The Black Veil [Re: Mad] #1219173
06/02/20 08:14 PM
06/02/20 08:14 PM
Joined: Jul 2000
Posts: 42,300
near Yosemite in California
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 42,300
near Yosemite in California
It seems like odd advice to change compatibility to Windows XP, since this game was released in 2017?

Re: Mystery Case Files : The Black Veil [Re: Mad] #1219174
06/02/20 08:15 PM
06/02/20 08:15 PM
Joined: Apr 2006
Posts: 7,107
The Country
Winfrey Offline
BAAG Specialist
Winfrey  Offline
BAAG Specialist

Joined: Apr 2006
Posts: 7,107
The Country
It seems like quite a few people are having this issue

Last edited by Winfrey; 06/02/20 08:22 PM.

Would that I could be the peacemaker in your soul that I might turn the discord and the rivalry of your elements into oneness and melody
Gibran
Re: Mystery Case Files : The Black Veil [Re: Mad] #1219180
06/02/20 09:01 PM
06/02/20 09:01 PM
Joined: Jun 2005
Posts: 16,640
In Missouri near St. Louis
Draclvr Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Draclvr  Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Graduate Boomer

Joined: Jun 2005
Posts: 16,640
In Missouri near St. Louis
Thanks, Winfrey. Changing compatibility can't hurt, but it does seem odd.


114 tomatoes planted!
Re: Mystery Case Files : The Black Veil [Re: Mad] #1219224
06/03/20 01:17 PM
06/03/20 01:17 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
Originally Posted by Mad
It tends to reappear when I pick up a new item. But I'm currently at a location where I KNOW I have the necessary item to allow me to progress because said item went into my inventory only minutes ago.

Is it really missing or is it just invisible?
What happens if you click around in where the inventory should be?
Do you see things flicker?

I'm assuming this is not a case of the inventory not locking open, or if you have it set not to lock open, not appearing when you move your mouse to the bottom of the screen.

I have had a game (not this one) where you had to mouse over things to get them to appear, when they were supposed to be visible all the time. I think it was during a puzzle. I think the problem was related to the video card or its drivers -- not drawing the screen properly, but moving the mouse over the area would force it to redraw.

Re: Mystery Case Files : The Black Veil [Re: Jenny100] #1219232
06/03/20 04:01 PM
06/03/20 04:01 PM
Joined: Nov 2000
Posts: 31,271
United Kingdom
Mad Offline OP
Sonic Boomer
Mad  Offline OP
Sonic Boomer

Joined: Nov 2000
Posts: 31,271
United Kingdom
Thanks for responding, Jenny100 smile

However, the inventory is definitely missing.

Nothing happens if I click around as you suggest - nor does anything flicker.

And I've tried the game both with Inventory "locked" AND "unlocked".

I also tried XP compatibility but just get an error code.

And I've tried "running as administrator" but that didn't make any difference either.

So I've requested help from Big Fish now.


Time : The Most Precious Commodity
Re: Mystery Case Files : The Black Veil [Re: Mad] #1219235
06/03/20 05:33 PM
06/03/20 05:33 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
That's strange that the inventory is not there at all.
Maybe it's a bad download. Have you tried uninstalling and reinstalling?

All I can tell you is I played the game in XP and it worked OK except for a crash during one of the puzzles. I had to start that particular puzzle from scratch but the game saved my progress up to the start of that puzzle. I think this was an old download though. I don't know if the game has been "updated."

I hope you can get the game working. I thought it was one of the better ones.
At least the story was better, or at least more original.

Re: Mystery Case Files : The Black Veil [Re: Mad] #1219245
06/03/20 07:37 PM
06/03/20 07:37 PM
Joined: Apr 2006
Posts: 7,107
The Country
Winfrey Offline
BAAG Specialist
Winfrey  Offline
BAAG Specialist

Joined: Apr 2006
Posts: 7,107
The Country
I am playing it right. Ow with no issues I would delete it run ccleaner and download it again


Would that I could be the peacemaker in your soul that I might turn the discord and the rivalry of your elements into oneness and melody
Gibran
Re: Mystery Case Files : The Black Veil [Re: Winfrey] #1219248
06/03/20 08:08 PM
06/03/20 08:08 PM
Joined: Nov 2000
Posts: 31,271
United Kingdom
Mad Offline OP
Sonic Boomer
Mad  Offline OP
Sonic Boomer

Joined: Nov 2000
Posts: 31,271
United Kingdom
I'd already tried uninstalling, using Ccleaner, re-booting and reinstalling before I even decided to post here.

But No Go !! hardwall

Are you playing in Win7, Winfrey ??


Time : The Most Precious Commodity
Re: Mystery Case Files : The Black Veil [Re: Mad] #1219250
06/03/20 08:27 PM
06/03/20 08:27 PM
Joined: Jun 2005
Posts: 16,640
In Missouri near St. Louis
Draclvr Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Draclvr  Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Graduate Boomer

Joined: Jun 2005
Posts: 16,640
In Missouri near St. Louis
And I assume Winfrey means running Ccleaner on the registry, right?


114 tomatoes planted!
Re: Mystery Case Files : The Black Veil [Re: Mad] #1219253
06/03/20 08:45 PM
06/03/20 08:45 PM
Joined: Jul 2000
Posts: 42,300
near Yosemite in California
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 42,300
near Yosemite in California
I played the game on Windows 7 with no problems.

I wish I knew what the trouble was, Mad.

Re: Mystery Case Files : The Black Veil [Re: Mad] #1219255
06/03/20 09:04 PM
06/03/20 09:04 PM
Joined: Apr 2006
Posts: 11,237
Chicago
oldbroad Offline
Adept Boomer
oldbroad  Offline
Adept Boomer

Joined: Apr 2006
Posts: 11,237
Chicago
I decided to try the game out since I already had it installed on my Windows 7 computer. I played for a half hour and am in the Galloway Estate. No problems so far.

Re: Mystery Case Files : The Black Veil [Re: Mad] #1219256
06/03/20 09:37 PM
06/03/20 09:37 PM
Joined: Apr 2006
Posts: 7,107
The Country
Winfrey Offline
BAAG Specialist
Winfrey  Offline
BAAG Specialist

Joined: Apr 2006
Posts: 7,107
The Country
Yes, I meant the registry. I am playing on my Surface PRO 3 and it's a Windows 10.


Would that I could be the peacemaker in your soul that I might turn the discord and the rivalry of your elements into oneness and melody
Gibran
Re: Mystery Case Files : The Black Veil [Re: Mad] #1219259
06/03/20 10:13 PM
06/03/20 10:13 PM
Joined: Mar 2004
Posts: 1,373
Rockland
Starcom Offline
Addicted Boomer
Starcom  Offline
Addicted Boomer

Joined: Mar 2004
Posts: 1,373
Rockland
Hi Mad,
I played this game when it came out on my old laptop with Win 8.1 64 bit and had No problems playing it. I am now replaying it on my New-ish laptop with Win 10 64 bit and have been playing if for 2 hours and still no problem.

Are you playing this game in Windows 10? If so, I would suggest you use W10
" Run Compatibility Troubleshooter" , you may have to run it a few times, but hopefully it will work.

Good luck

Re: Mystery Case Files : The Black Veil [Re: Starcom] #1219260
06/03/20 11:09 PM
06/03/20 11:09 PM
Joined: Nov 2000
Posts: 31,271
United Kingdom
Mad Offline OP
Sonic Boomer
Mad  Offline OP
Sonic Boomer

Joined: Nov 2000
Posts: 31,271
United Kingdom
Yes. It was Ccleaner Registry I used.

And I have already been in and out of the Galloway Estate a couple of times, oldbroad.
I lost the inventory when I came out the latest time.
But I also had lost it (and regained it) at least twice before I went in.

Apparently it doesn't want to return THIS time !! rolleyes


Time : The Most Precious Commodity
Re: Mystery Case Files : The Black Veil [Re: Mad] #1219268
06/04/20 01:54 AM
06/04/20 01:54 AM
Joined: Apr 2006
Posts: 11,237
Chicago
oldbroad Offline
Adept Boomer
oldbroad  Offline
Adept Boomer

Joined: Apr 2006
Posts: 11,237
Chicago
Ah Mad mad. I'm going to continue playing the game and hopefully I will not have the same problem as you.

I hope you will be able to play it at some point. If you are in Windows 7 why don't you try it in Windows 10?

Re: Mystery Case Files : The Black Veil [Re: Mad] #1219290
06/04/20 12:15 PM
06/04/20 12:15 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
Mad,
Do you have the same problem if you play the game windowed?
What if you change between windowed and back?

Does the game have any options you can change, like turning off animations or custom cursor?

Does the inventory bar do anything if you go into different game areas?

Do you have an XP computer you can try the game on?


EDIT --

Also, I was checking out the Big Fish forum for posts about the game and apparently it had a control to suppress unwanted achievement announcements -- a control I apparently never found when I played the game because I have a complaint about achievements in my notes about the game. Is this control malfunctioning and suppressing the inventory bar instead of achievements?
Are you using that option to suppress achievement announcements?
What happens if you toggle the control?

Re: Mystery Case Files : The Black Veil [Re: Jenny100] #1219330
06/04/20 10:25 PM
06/04/20 10:25 PM
Joined: Nov 2000
Posts: 31,271
United Kingdom
Mad Offline OP
Sonic Boomer
Mad  Offline OP
Sonic Boomer

Joined: Nov 2000
Posts: 31,271
United Kingdom
Originally Posted by Jenny100
Mad,
Do you have the same problem if you play the game windowed?
What if you change between windowed and back?

Does the game have any options you can change, like turning off animations or custom cursor?

Does the inventory bar do anything if you go into different game areas?

Do you have an XP computer you can try the game on?


EDIT --

Also, I was checking out the Big Fish forum for posts about the game and apparently it had a control to suppress unwanted achievement announcements -- a control I apparently never found when I played the game because I have a complaint about achievements in my notes about the game. Is this control malfunctioning and suppressing the inventory bar instead of achievements?
Are you using that option to suppress achievement announcements?
What happens if you toggle the control?


Hi again.

Truth be told, Jenny100, I've more or less given up.
[But I'm going to take a note of your questions/suggestions and maybe try what I can of them at a later date - when I am less fed up of trying things rolleyes]

>>>>>>>>>>>>>>>>>>>>>>>>

How do I play the game "Windowed" ?? I have tried different screen resolutions but none of those worked.]

I think there IS an option to NOT use a custom cursor. But I haven't ever touched that (yet).
[I don't know about animations.]

And the only thing "different" my inventory bar does is "disappear" !! lol

My XP machine is still up and running and I do still play games on it but it's no longer connected to the internet so I don't know how I could get the game onto it ??

And I don't know if there's a "suppress" control without installing the game yet again to have a look.

>>>>>>>>>>>>>>>>>>>>>>>>

I did get an immediate and welcome reply from Big Fish - but as I have already tried all their suggestions apart from the one about changing drivers (and I'm not prepared to do that)
they have given me a code I can use for a replacement game. So for now, I'll use the code.
But maybe when I am less fed up with repeatedly installing and uninstalling this game to try stuff, I'll have another go - and try implementing some of your suggestions.

>>>>>>>>>>>>>>>>>>>>>>>>

oldbroad ....
The "trial" Win10 I have is just temporary until my Son in Law can build me a proper one and it's not setup for playing games.



Time : The Most Precious Commodity
Re: Mystery Case Files : The Black Veil [Re: Mad] #1219333
06/04/20 10:41 PM
06/04/20 10:41 PM
Joined: Jul 2000
Posts: 42,300
near Yosemite in California
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 42,300
near Yosemite in California
Mad, to run the game in windowed mode, go to the options menu. Sometimes there is a specific option to run the game in windowed mode, but if not, unchecking fullscreen will run the game in windowed mode.

Re: Mystery Case Files : The Black Veil [Re: Mad] #1219336
06/04/20 11:25 PM
06/04/20 11:25 PM
Joined: Apr 2006
Posts: 11,237
Chicago
oldbroad Offline
Adept Boomer
oldbroad  Offline
Adept Boomer

Joined: Apr 2006
Posts: 11,237
Chicago
Gotcha Mad. I wasn't sure.

I played another hour today with no problems. I didn't change any settings. I'm playing in casual mode.

Re: Mystery Case Files : The Black Veil [Re: Mad] #1219372
06/05/20 09:55 AM
06/05/20 09:55 AM
Joined: Nov 2000
Posts: 31,271
United Kingdom
Mad Offline OP
Sonic Boomer
Mad  Offline OP
Sonic Boomer

Joined: Nov 2000
Posts: 31,271
United Kingdom
OK.

I tried playing a "windowed" version .... No difference.

I disabled the custom cursor .... No difference.

I have now fiddled with all things that could be changed but nothing has made any difference.

So, many thanks for all the help and suggestions but I have now officially given up !!!! whistle


Time : The Most Precious Commodity
Re: Mystery Case Files : The Black Veil [Re: Mad] #1219383
06/05/20 11:13 AM
06/05/20 11:13 AM
Joined: Apr 2006
Posts: 11,237
Chicago
oldbroad Offline
Adept Boomer
oldbroad  Offline
Adept Boomer

Joined: Apr 2006
Posts: 11,237
Chicago
You fiddled with a lot more than I would have yes

Re: Mystery Case Files : The Black Veil [Re: Mad] #1219390
06/05/20 12:26 PM
06/05/20 12:26 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
I'm sorry, Mad.
Unless Big Fish has a fix for you I can't think what else to do for getting the game to run on your Windows 7 computer.
I hope you don't have the problem with other games from this developer (Eipix).
Big Fish will probably just give you a key for another game though.

You're not the only person to have the problem -- there are a few people in Big Fish forums who also had their inventory disappear, though no one had a fix for it.
http://forums.bigfishgames.com/posts/list/906360.page
http://forums.bigfishgames.com/posts/list/902609.page
etc.

+_+_+_+_+_+_+

The XP computer I use for Big Fish games is disconnected from the Internet.
I have to attach an ethernet cable to it long enough to run the Game Manager if I want to install any Big Fish games on it that I haven't already activated on that computer. I unplug the ethernet cable immediately after installing and activating the game.

I know it's not advisable to use Windows XP on the Internet, but strictly speaking, you're not supposed to be using Windows 7 for Internet anymore either.

Of course it is up to you and I understand if you're tired of messing with it.
I wish Big Fish had an "offline" method of activating games.
They used to have a CD you could order along with the game for an extra $6.99 or $7.99 but I haven't seen that option lately.

[Linked Image]

[img]GBstaff/Jenny/Madscreenshots/

Last edited by Jenny100; 09/25/20 12:09 AM. Reason: Screenshot not showing up
Page 1 of 2 1 2
Previous Thread
Index
Next Thread

Moderated by  Draclvr 

Who's Online Now
4 registered members (Orion, judith, maggsie, Upsydaisy), 26 guests, and 18 spiders.
Key: Admin, Global Mod, Staff, Mod
Newest Members
Sean, dibbzlive, Parobot, Fitzie, Beckymc
9255 Registered Users
Powered by UBB.threads™