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Re: Trouble with BFG? [Re: HorseDancer] #518663
07/03/09 11:09 AM
07/03/09 11:09 AM
Joined: Jul 2004
Posts: 14,334
West London, UK
JennyP Offline
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JennyP  Offline
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West London, UK
Thanks for letting us know BFG guy, hope no one was hurt & you have good insurance.


When in doubt, cuddle a catcatrub
Re: Trouble with BFG? [Re: JennyP] #518677
07/03/09 11:31 AM
07/03/09 11:31 AM
Joined: Jul 2006
Posts: 1,187
Sacramento, CA
Sly One Offline
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Sacramento, CA
Thanks BFG-Guy. I hope and pray all goes well. And we know that you will do whatever it takes to get things up and running so the least we can do is be patient and hang in there with you. Wish I were there to help.
Barbara

Re: Trouble with BFG? [Re: Sly One] #518686
07/03/09 11:46 AM
07/03/09 11:46 AM
Joined: Aug 2006
Posts: 1,367
Ontario, Canada
jldcat Offline
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Ontario, Canada
Wow, that's too bad! This happened around a year or so again too didn't it? Bad luck. I'm sure BFG will be up as soon as they can.


The breeze from one door closing opens another.
Re: Trouble with BFG? [Re: Sly One] #518689
07/03/09 11:49 AM
07/03/09 11:49 AM
Joined: Aug 2006
Posts: 184
C
C65candy Offline
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C65candy  Offline
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C

Joined: Aug 2006
Posts: 184
My prayers are with all you at BF and everyone that was effected by the fire. I love my games from you but peoples lifes are more important. Thanks for letting us all know what is going on. Candy

Re: Trouble with BFG? [Re: Sly One] #518693
07/03/09 11:56 AM
07/03/09 11:56 AM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
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Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
Originally Posted By: BFG-Guy
If you "titter" for #fisherfire you can see a new update every 10 seconds or so.
Estimates are 1000 sites, 2 radio stations and a TV station were knocked out with this fire.

WE are in the process of moving to our backup datacenter. This will not be quick or easy. FIsher expects to be down another 12 to 24 hours, but we shoudl be back up before them.

Thank you for letting us know what is going on, BFG-Guy.
It sounds bad. I hope you're up and running again soon.

Re: Trouble with BFG? [Re: C65candy] #518694
07/03/09 11:58 AM
07/03/09 11:58 AM
Joined: Oct 2007
Posts: 399
BFG-Guy Offline
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BFG-Guy  Offline
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Posts: 399
Quote:
Some more information from the North American Network Operators Group discussion board:

Fisher Plaza, a self-styled carrier hotel in Seattle, and home to multiple
datacenter and colocation providers, has had a major issue in one of its
buildings late last night, early this morning.

The best information I am aware of is that there was a failure in the
main/generator transfer switch which resulted in a fire. The sprinkler
system activated. From speaking to the fire battalion chief, I am under the
impression that Seattle Fire did use water on the fire as well, but I am
unsure of this.

Given the failure location, generator power was not available, and cooling
failed. UPS power to systems continued, and I can personally vouch that
they held out for well over an hour. When we were able to access our
equipment, ambient air temps were well over 100 degrees in the room our
equipment is located in.

At least some, if not many circuits were affected. Several large
co-location providers and other datacenters are located in the facility,
these facilities have no power.

As this was the main/generator switch, and it is now highly damaged, the
circuits in the area are damaged, and the entire area is doused in water, a
rapid restoration of power does not seem likely. Fisher Plaza's phone
numbers now result in fast-busy signals, so I have no recent update from
them directly.

Interestingly, this building is also the production studios for several
Seattle TV and radio stations.

There is no ETA for resolution.


We are not waiting for Fisher Plaza to fix this, as it now appears unlikely to happen any time soon.

We are in the process of bringing up our disaster recovery data center in New Jersey and at another location in Seattle. If all the stars align this will be within 4-6 hours, but most likely 12 to 24 as we have to migrate huge database servers that will take some time.

We will be operating at 100% soon...just not sure how soon.

Picman

p.s. at least we are realizing some value from the millions of dollars worth of equipment sitting around waiting in our backup facilities "just in case". This is the perfect storm you plan for but never really expect to happen. (Silver lining in an otherwise dark frown )

I live on the hill near this facility and there are two radio station
vans and a TV van attmpting to broadcast from thier mobile studios in a
nearby park.


BFG-Guy

"A New Game Every Day!" keeps boredom away.
Re: Trouble with BFG? [Re: BFG-Guy] #518699
07/03/09 12:03 PM
07/03/09 12:03 PM
Joined: Nov 2004
Posts: 9,848
San Diego, CA
Sorta Blonde Offline
BAAG Specialist
Sorta Blonde  Offline
BAAG Specialist

Joined: Nov 2004
Posts: 9,848
San Diego, CA
Best of luck to you on the recovery efforts BFG-Guy! Hope it all works out smoothly. BFG is one of my favorite places. Crossing fingers and toes that all goes well!


WARNING! This person is extremely blonde...please type SLOWLY.
Re: Trouble with BFG? [Re: BFG-Guy] #518703
07/03/09 12:07 PM
07/03/09 12:07 PM
Joined: Jul 2007
Posts: 18,262
Massachusetts
GBC Offline
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GBC  Offline
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Massachusetts
Sending hugs out to you BFG-Guy. hearts Hope things get better for you soon.


Gail
Re: Trouble with BFG? [Re: GBC] #518709
07/03/09 12:27 PM
07/03/09 12:27 PM
Joined: Jul 2000
Posts: 48,384
near Yosemite
Marian Offline
Global Moderator
Marian  Offline
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Sonic Boomer

Joined: Jul 2000
Posts: 48,384
near Yosemite
BFG-Guy, I just read on Gamezebo that you were planning on being out of town this weekend. Life certainly is what happens while you are busy making other plans, isn't it? sad

But, as you stated, thank goodness those millions of dollars were spent on recovery centers and that expenditure will not have been for naught.

I was sitting here this morning thinking about how much Big Fish means to me, particularly in light of recent events, and something of this magnitude certainly highlights the importance of your company in my life. hearts

Re: Trouble with BFG? [Re: Marian] #518711
07/03/09 12:37 PM
07/03/09 12:37 PM
Joined: Oct 2007
Posts: 399
BFG-Guy Offline
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we have 20+ IT and engineers from BFG on site planning our move to our disaster recovery center. I am going offline (getting on an airplane soon) but our COO and tech ops people are very good and they will have us back up soon. (Soon as defined as within a day, hopefully much sooner).


BFG-Guy

"A New Game Every Day!" keeps boredom away.
Re: Trouble with BFG? [Re: BFG-Guy] #518712
07/03/09 12:39 PM
07/03/09 12:39 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
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Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
Originally Posted By: BFG-Guy
We are in the process of bringing up our disaster recovery data center in New Jersey and at another location in Seattle. If all the stars align this will be within 4-6 hours, but most likely 12 to 24 as we have to migrate huge database servers that will take some time.

We will be operating at 100% soon...just not sure how soon.

Picman

p.s. at least we are realizing some value from the millions of dollars worth of equipment sitting around waiting in our backup facilities "just in case". This is the perfect storm you plan for but never really expect to happen. (Silver lining in an otherwise dark)

Thanks for the additional information, BFG-Guy. It's good to know you have a good disaster recovery plan in place and will be back online soon.

I'd been wanting to get my 5 games for the "Big Fish Detective" keychain offer, so hopefully it won't be as long as 24 hours.

Re: Trouble with BFG? [Re: Marian] #518713
07/03/09 12:39 PM
07/03/09 12:39 PM
Joined: Jun 2005
Posts: 1,652
Waukegan, Il.
exalthim2 Offline
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Joined: Jun 2005
Posts: 1,652
Waukegan, Il.
Good Luck BFG. So sorry this happened but it's a blessing that you were prepared with a back up. Prayers are going up for your smooth rcovery
Kim


You don't have to attend every argument you're invited to.
Re: Trouble with BFG? [Re: BFG-Guy] #518719
07/03/09 01:04 PM
07/03/09 01:04 PM
Joined: Jul 2000
Posts: 48,384
near Yosemite
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 48,384
near Yosemite
Originally Posted By: BFG-Guy
we have 20+ IT and engineers from BFG on site planning our move to our disaster recovery center. I am going offline (getting on an airplane soon) but our COO and tech ops people are very good and they will have us back up soon. (Soon as defined as within a day, hopefully much sooner).


Bless you---and I wish there was a way for you to take a nap on the plane. Thank you for all of the information! hearts

Re: Trouble with BFG? [Re: Marian] #518728
07/03/09 01:27 PM
07/03/09 01:27 PM
Joined: May 2008
Posts: 88
Pacific NW
ChrisMM Offline
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ChrisMM  Offline
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Joined: May 2008
Posts: 88
Pacific NW
Oh, wow. Man, I am so sorry--my regards to your team--this is not the way to spend a holiday weekend.

Last edited by ChrisMM; 07/03/09 01:37 PM.
Re: Trouble with BFG? [Re: ChrisMM] #518736
07/03/09 01:57 PM
07/03/09 01:57 PM
Joined: Apr 2004
Posts: 48,905
Alabama
looney4labs Offline
Sonic Boomer
looney4labs  Offline
Sonic Boomer

Joined: Apr 2004
Posts: 48,905
Alabama
luck BFG-Guy! Thanks so much for letting us know what happened.

I hope you get some time to relax and this is all fixed soon. wave


"Dogs are not our whole life, but they make our lives whole."
-Roger Caras
Re: Trouble with BFG? [Re: Jenny100] #518740
07/03/09 02:04 PM
07/03/09 02:04 PM
Joined: Jul 2000
Posts: 48,384
near Yosemite
Marian Offline
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Marian  Offline
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Joined: Jul 2000
Posts: 48,384
near Yosemite
Knowing Big Fish Games the way that I think that I do, when the site goes back up, there is little doubt in my mind that the deadline for buying the 5 games for the Felix detective keychain will be extended.

Re: Trouble with BFG? [Re: Marian] #518746
07/03/09 02:13 PM
07/03/09 02:13 PM
Joined: Nov 2008
Posts: 545
B
BellaRosa Offline
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BellaRosa  Offline
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B

Joined: Nov 2008
Posts: 545
Wow sorry to hear about the fire. Sounds like nobody was hurt which is a good thing.

Re: Trouble with BFG? [Re: BellaRosa] #518775
07/03/09 03:13 PM
07/03/09 03:13 PM
Joined: Jul 2002
Posts: 16,045
winter springs fl.
connie Offline
Graduate Boomer
connie  Offline
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Posts: 16,045
winter springs fl.
Thanks for keeping us up to date BFG-Guy. I hope all goes smoothly for your team. I'm sending positive vibes and hugs to all of you. wave


Connie
Re: Trouble with BFG? [Re: connie] #518789
07/03/09 03:55 PM
07/03/09 03:55 PM
Joined: May 2008
Posts: 168
East Suussex, UK
J
Johnnycowgirl Offline
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J

Joined: May 2008
Posts: 168
East Suussex, UK
quote on twitter:
''Temp repair is "on schedule to be completed by late this evening" for #fisherfire East''
Where's Bigfish, anyone know?


Inge
Ravenhearst 1 ++ Dracula: Path of the Dragon 1,2,3 + The Shadow of the Dragon 4 + Blood Legacy 5 partial until stuck in the fog
Re: Trouble with BFG? [Re: Johnnycowgirl] #518790
07/03/09 03:59 PM
07/03/09 03:59 PM
Joined: Nov 2007
Posts: 550
Maryland
Margie Offline
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Margie  Offline
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Maryland
Originally Posted By: Johnnycowgirl
quote on twitter:
''Temp repair is "on schedule to be completed by late this evening" for #fisherfire East''
Where's Bigfish, anyone know?


Big Fish is in Seattle.


Margie B
http://www.BigFishGames.com

Strategy Guide Editor for Big Fish Games
Re: Trouble with BFG? [Re: Margie] #518796
07/03/09 04:08 PM
07/03/09 04:08 PM
Joined: Jun 2001
Posts: 3,805
Kentucky, USA
acornia Offline
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Posts: 3,805
Kentucky, USA
Am glad to here that it will be up soon. We will all be waiting patiently like a cat waiting to pounce. So as soon as the site is up, expect your own deluge of customers. lol If you like animals, be sure to ride the bus in the animal park at Great Adventure. Do not use a car and if you do use a car, bypass the monkey section.


Never resist a generous impulse.
Re: Trouble with BFG? [Re: acornia] #518800
07/03/09 04:28 PM
07/03/09 04:28 PM
Joined: Sep 2004
Posts: 631
South Carolina
jody319 Offline
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jody319  Offline
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Joined: Sep 2004
Posts: 631
South Carolina
BFGguy!

Sorry about the fire, water damage and hopefully no one was hurt, but thank goodness y'all were "up" enough to have alternate locations planned ahead. SMART people y'all are.

Hope your trip is for pleasure and not work and that you can truly put this at least temporarily out of your mind.

We are a patient hardwall (just kidding) people...good luck to all of you there and in New Jersey... wave

Re: Trouble with BFG? [Re: jody319] #518820
07/03/09 05:48 PM
07/03/09 05:48 PM
Joined: Nov 2007
Posts: 1,827
land gal just wanna have fun
Sherryah Offline
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land gal just wanna have fun
Gosh this is horrible, I am so sorry Paul and hope everything is back to normal quickly. Thanks for letting us know what the problem is. wave

Re: Trouble with BFG? [Re: jody319] #518821
07/03/09 05:49 PM
07/03/09 05:49 PM
Joined: Nov 2007
Posts: 146
G
GPM Offline
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Posts: 146
Absolutely phenomenal of you to take the time to post, BFG_Guy!

Many thanks for the update, accolades for having a disaster system in place, and best wishes for a speedy recovery to normal operation!

Re: Trouble with BFG? [Re: GPM] #518824
07/03/09 05:53 PM
07/03/09 05:53 PM
Joined: Jul 2000
Posts: 48,384
near Yosemite
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 48,384
near Yosemite
Here's a link to a Seattle news station that shows where this all occurred (watch the video on the lefthand side of the page:

Fisher Plaza fire

It sounds like Big Fish might end up being one of the "lucky" ones in this building, as apparently some businesses might have sustained loss of data.

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