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Downloading games from Lace Mamba Global #630488
06/17/10 07:58 AM
06/17/10 07:58 AM
Joined: Jul 2001
Posts: 85
Saskatchewan, Canada
saskee Offline OP
Shy Boomer
saskee  Offline OP
Shy Boomer

Joined: Jul 2001
Posts: 85
Saskatchewan, Canada
Just a heads up or a question on Lace Mamba Global. I ordered the latest Black Mirror 2 from their website as a 19.99 GBP download. Try as I might, using several different downloaders and browsers I could never get the full game to download. It would stop and would not resume. They only allow 5 attempts at downloading, so I used these up very quickly. I contacted their support using email, but they came back as undeliverable. I finally got through using their online form and was asked if I wanted more downloads or a physical disk. I asked for more downloads, but they never provided these and after attempting to contact them, I got no response.

I filed a dispute with Paypal and eventually Paypal determined that they couldn't help me because it was a digital download.

So here I sit out 19.99 British pounds and not very impressed with Lace Mamba or Paypal.

Re: Downloading games from Lace Mamba Global [Re: saskee] #630501
06/17/10 08:46 AM
06/17/10 08:46 AM
Joined: Feb 2000
Posts: 26,917
Stony Brook, New York, USA
Becky Offline
The Medieval Lady
Becky  Offline
The Medieval Lady
Sonic Boomer

Joined: Feb 2000
Posts: 26,917
Stony Brook, New York, USA
It sounds very frustrating saskee! frown Is the wine helping? grin

Re: Downloading games from Lace Mamba Global [Re: Becky] #630516
06/17/10 10:28 AM
06/17/10 10:28 AM
Joined: May 2003
Posts: 7,749
Calgary Alberta Canada
Cathy1 Offline
BAAG Specialist
Cathy1  Offline
BAAG Specialist

Joined: May 2003
Posts: 7,749
Calgary Alberta Canada
Other people on the Lace Mamba Global forum seem to be having the same problem.


" If Cornoil Comes From Corn
Where Doe's Babyoil Come From "
Re: Downloading games from Lace Mamba Global [Re: Cathy1] #630537
06/17/10 11:41 AM
06/17/10 11:41 AM
Joined: Aug 2004
Posts: 2,402
Lexington, Texas
Yankee Clipper Offline
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Yankee Clipper  Offline
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Joined: Aug 2004
Posts: 2,402
Lexington, Texas
Ana(Browneyedtigre) recommended to me - Big Fish, Big Sea and Spin Top for downloads.


I wish I were a cat and belonged to me ~ My Aunt Helen Mary Rose
Re: Downloading games from Lace Mamba Global [Re: Yankee Clipper] #630545
06/17/10 12:33 PM
06/17/10 12:33 PM
Joined: Nov 2000
Posts: 30,581
United Kingdom
Mad Offline
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Mad  Offline
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Joined: Nov 2000
Posts: 30,581
United Kingdom
Hi saskee smile

So sorry to hear of your predicament frown but why did you not go for the "physical disk" offer after experiencing so much trouble with downloading ??

Mad think


Time : The Most Precious Commodity
Re: Downloading games from Lace Mamba Global [Re: saskee] #630569
06/17/10 03:40 PM
06/17/10 03:40 PM
Joined: Mar 2001
Posts: 2,853
United Kingdom
Carla Offline
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Carla  Offline
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Joined: Mar 2001
Posts: 2,853
United Kingdom
Hi saskee, so sorry to hear about your trouble. I will contact Lace Mamba myself and see they can sort out the problem.
wave


Carla happydance

“Come what come may,
Time and the hour runs through the roughest day.”
Re: Downloading games from Lace Mamba Global [Re: Carla] #630598
06/17/10 07:23 PM
06/17/10 07:23 PM
Joined: Jul 2001
Posts: 85
Saskatchewan, Canada
saskee Offline OP
Shy Boomer
saskee  Offline OP
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Joined: Jul 2001
Posts: 85
Saskatchewan, Canada
Gee, the Gameboomer effect, awesome...:-). For some reason I received a communication from Mamba with apologies for the "delay" or as I replied, the complete abrogation of customer service. (I've always wanted to use that word, :-)) Anyways the gentleman, Jason Codd, made the same offer of more downloads or a physical copy. I asked for my money back, then I can get the game from a surer source either download or physical. But I'm not holding my breath...

BTW, I prefer downloading games. Shipping makes no sense to me financially or ecologically and there are no stores nearby. And yes the wine helps :-).

Re: Downloading games from Lace Mamba Global [Re: saskee] #631666
06/21/10 05:16 PM
06/21/10 05:16 PM
Joined: Jul 2001
Posts: 85
Saskatchewan, Canada
saskee Offline OP
Shy Boomer
saskee  Offline OP
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Joined: Jul 2001
Posts: 85
Saskatchewan, Canada
I'm glad I didn't hold my breath...still no response from Jason at Lace Mamba Global...Has anyone ever gotten anything from these guys or should I just chalk it up to I'll never order from those guys again...

Re: Downloading games from Lace Mamba Global [Re: saskee] #631692
06/21/10 07:24 PM
06/21/10 07:24 PM
Joined: Oct 2003
Posts: 4,185
Toronto, Ontario, Canada
S
Susie07 Offline
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Susie07  Offline
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Joined: Oct 2003
Posts: 4,185
Toronto, Ontario, Canada
Hi, saskee!

I downloaded the game from Jason's website on May 10th and didn't run into any problems at all. It ended up costing me $31.27 Cdn. but it's still cheaper than buying it from Amazon.ca because they're charging almost $51 including tax and I don't think a box and CD is worth an extra $20.

Jason has been posting here so, hopefully, he'll see your message and contact you.

Susan

Re: Downloading games from Lace Mamba Global [Re: Susie07] #632422
06/24/10 01:48 PM
06/24/10 01:48 PM
Joined: Jul 2001
Posts: 85
Saskatchewan, Canada
saskee Offline OP
Shy Boomer
saskee  Offline OP
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Joined: Jul 2001
Posts: 85
Saskatchewan, Canada
Thanks Susan, But I'm not sure that Jason has any desire to deal with my complaint. I have emailed him at least 6 times over the last month and he has responded twice with commitment to do something, but it's a case of talk is cheap because nothing has been done. I has been robbed.

Jason if indeed you are out there, show some courtesy and respond.

Jim...

Re: Downloading games from Lace Mamba Global [Re: saskee] #633986
06/30/10 09:10 AM
06/30/10 09:10 AM
Joined: Sep 2004
Posts: 246
Essex, UK
M
myopia Offline
Settled Boomer
myopia  Offline
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M

Joined: Sep 2004
Posts: 246
Essex, UK

Hi saskee, have you heard anything from Lace Mamba yet? I see they are the distributor for 'Gray Matter', in which case I won't purchase from them if their customer care service hasn't improved since your last mail!


'Reality is a projection of the mind' Quantum scientists
Re: Downloading games from Lace Mamba Global [Re: myopia] #634595
07/02/10 06:05 PM
07/02/10 06:05 PM
Joined: Jul 2001
Posts: 85
Saskatchewan, Canada
saskee Offline OP
Shy Boomer
saskee  Offline OP
Shy Boomer

Joined: Jul 2001
Posts: 85
Saskatchewan, Canada
No, not a peep from anyone there. I think I'll wait for any of their games to get to one of the other download sites next time...Adventureshop, or Gamersgate or Steam... they've always been good.

Re: Downloading games from Lace Mamba Global [Re: saskee] #634648
07/02/10 09:47 PM
07/02/10 09:47 PM
Joined: Oct 2003
Posts: 4,185
Toronto, Ontario, Canada
S
Susie07 Offline
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Susie07  Offline
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S

Joined: Oct 2003
Posts: 4,185
Toronto, Ontario, Canada
Hi, saskee!

Even though there is no excuse for ignoring your emails, did they offer you the disk version for the same price as the download, or did they expect you to pay the difference of 10.00 UK? If you can get the disk version for 19.99 UK because you had problems with the downloads, you should definitely take them up on their offer.

Jason posted here just prior to the release of "Black Mirror 2", so I'm surprised he hasn't responded to your emails.

Did you try posting the problems you had with the downloads in the "Glitches" section? Maybe someone there can help you out.

Susan



Re: Downloading games from Lace Mamba Global [Re: Susie07] #634682
07/03/10 02:36 AM
07/03/10 02:36 AM
Joined: Nov 2000
Posts: 30,581
United Kingdom
Mad Offline
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Mad  Offline
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Posts: 30,581
United Kingdom
I already asked that "accept disk" question, Susie07, and saskee has already explained why not grin


Time : The Most Precious Commodity
Re: Downloading games from Lace Mamba Global [Re: Mad] #634728
07/03/10 08:25 AM
07/03/10 08:25 AM
Joined: Apr 2010
Posts: 11
London
J
JasonC Offline
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JasonC  Offline
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J

Joined: Apr 2010
Posts: 11
London
Hi Guys!
I have actually been on vacation (no excuse) and Jim as we discuss a new boxed version has been sent to you with some added goodies as an apology for the delay.

Thanks!
Jason

Re: Downloading games from Lace Mamba Global [Re: JasonC] #634734
07/03/10 08:37 AM
07/03/10 08:37 AM
Joined: Dec 1999
Posts: 69,960
MaG Offline
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MaG  Offline
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Joined: Dec 1999
Posts: 69,960
Thanks for responding, Jason.

Re: Downloading games from Lace Mamba Global [Re: MaG] #634738
07/03/10 08:42 AM
07/03/10 08:42 AM
Joined: Apr 2006
Posts: 6,853
The Country
Winfrey Online content
BAAG Specialist
Winfrey  Online Content
BAAG Specialist

Joined: Apr 2006
Posts: 6,853
The Country
bravo


Would that I could be the peacemaker in your soul that I might turn the discord and the rivalry of your elements into oneness and melody
Gibran
Re: Downloading games from Lace Mamba Global [Re: Winfrey] #634772
07/03/10 10:25 AM
07/03/10 10:25 AM
Joined: Nov 2000
Posts: 30,581
United Kingdom
Mad Offline
Sonic Boomer
Mad  Offline
Sonic Boomer

Joined: Nov 2000
Posts: 30,581
United Kingdom
I call that a very happy ending !! yay yay yay


Time : The Most Precious Commodity
Re: Downloading games from Lace Mamba Global [Re: Mad] #634782
07/03/10 11:17 AM
07/03/10 11:17 AM
Joined: Jan 2004
Posts: 79,605
In the Naughty Corner
BrownEyedTigre Offline
The Sassy Administrator PR Liaison
BrownEyedTigre  Offline
The Sassy Administrator PR Liaison
Sonic Boomer

Joined: Jan 2004
Posts: 79,605
In the Naughty Corner
Thanks Jason!

Ana wave


Don't feed the Trolls
Re: Downloading games from Lace Mamba Global [Re: BrownEyedTigre] #634940
07/03/10 11:26 PM
07/03/10 11:26 PM
Joined: Sep 2004
Posts: 246
Essex, UK
M
myopia Offline
Settled Boomer
myopia  Offline
Settled Boomer
M

Joined: Sep 2004
Posts: 246
Essex, UK

Great, a happy ending! Hope you had a nice vacation, Jason!


'Reality is a projection of the mind' Quantum scientists
Re: Downloading games from Lace Mamba Global [Re: myopia] #639509
07/21/10 04:19 PM
07/21/10 04:19 PM
Joined: Jul 2001
Posts: 85
Saskatchewan, Canada
saskee Offline OP
Shy Boomer
saskee  Offline OP
Shy Boomer

Joined: Jul 2001
Posts: 85
Saskatchewan, Canada
Well let me bring an official end (sorry no dancing bananas)to this thread. Today July 21, I received Black Mirror 2, the boxed DVD version with a lovely gift of three other games. I do appreciate the gesture Jason and and Lace Mamba. Thank you,

but, and I hesitate to add a but, I would have been just as happy and used up a lot less psychological energy, and carbon footprint, if I could have gotten the download version I ordered on May 18. But then maybe will try the whole again this fall for Gray Matter, :-)

Re: Downloading games from Lace Mamba Global [Re: saskee] #639511
07/21/10 04:24 PM
07/21/10 04:24 PM
Joined: Feb 2000
Posts: 26,917
Stony Brook, New York, USA
Becky Offline
The Medieval Lady
Becky  Offline
The Medieval Lady
Sonic Boomer

Joined: Feb 2000
Posts: 26,917
Stony Brook, New York, USA
Hi saskee -- that's great that you wound up with four games! Thanks for letting us know how it all ended. grin

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