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Re: Warning Urgent BFG new Toolbar [Re: Jenny100] #700690
02/21/11 10:15 AM
02/21/11 10:15 AM
Joined: Dec 2004
Posts: 1,863
Sanday, Orkney
Rosaboobie Offline
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I have just booted up my laptop for the first time today, and went to check the new BFG releases for today...... and my BFG toolbar has disappeared.....What is going on?? headscratch


Boobie
Re: Warning Urgent BFG new Toolbar [Re: Rosaboobie] #700694
02/21/11 10:26 AM
02/21/11 10:26 AM
Joined: Jul 2000
Posts: 39,187
near Yosemite in California
Marian Offline
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Marian  Offline
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The last question on this page talks about what to try if your toolbar disappears. Hopefully this will fix things up for you. wave

Re: Warning Urgent BFG new Toolbar [Re: Marian] #700696
02/21/11 10:35 AM
02/21/11 10:35 AM
Joined: Dec 2004
Posts: 1,863
Sanday, Orkney
Rosaboobie Offline
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Thank you for the link, Marian. However that did not work for me - There is no BFG toolbar listed in the Toolbars for me to check or uncheck.

Looks like I will have to reinstall it, which I am very loathe to do, after experiencing so many problems with the new Games Manager.......


Boobie
Re: Warning Urgent BFG new Toolbar [Re: Rosaboobie] #700707
02/21/11 11:18 AM
02/21/11 11:18 AM
Joined: Mar 2002
Posts: 1,460
Westchester, NY
Linds Offline
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I have two questions.
If I buy the boxed version of the 13th Skull does it install a Big Fish Game Manager and if it does would it be the new one?
My second question- Why does Big Fish change their Game Manager so frequently? It seems like ther's a new version every week?
Susan

Re: Warning Urgent BFG new Toolbar [Re: Linds] #700714
02/21/11 11:38 AM
02/21/11 11:38 AM
Joined: Jul 2000
Posts: 39,187
near Yosemite in California
Marian Offline
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I've bought boxed Big Fish games before and the Game Manager has never been installed.

I can't answer your question about why the updates to the Game Manager.

wave

Re: Warning Urgent BFG new Toolbar [Re: Marian] #700717
02/21/11 11:47 AM
02/21/11 11:47 AM
Joined: Dec 2000
Posts: 1,947
Land of 10,000 Lakes
MrLipid Offline
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I suspect this latest version of Game Manager is a test of even more banner advertising for Big Fish. If the objections don't rise above a dull roar, that's what we can expect going forward.

Re: Warning Urgent BFG new Toolbar [Re: MrLipid] #700726
02/21/11 11:54 AM
02/21/11 11:54 AM
Joined: Dec 2004
Posts: 1,863
Sanday, Orkney
Rosaboobie Offline
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Yes, I too have a very strong suspicion the update was all about that darn ads banner!!


Boobie
Re: Warning Urgent BFG new Toolbar [Re: Rosaboobie] #700735
02/21/11 12:49 PM
02/21/11 12:49 PM
Joined: Mar 2002
Posts: 1,460
Westchester, NY
Linds Offline
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Thanks.I really am hesitant to download anything from Big Fish right now.
Susan

Re: Warning Urgent BFG new Toolbar [Re: Linds] #700748
02/21/11 01:16 PM
02/21/11 01:16 PM
Joined: Dec 2000
Posts: 1,947
Land of 10,000 Lakes
MrLipid Offline
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Your hesitancy is understandable.

Rather than a useful improvement, the new Game Manager revealed itself to be an unfinished bit of code that needed some essential changes before it would work properly.

The real damage here appears to be to the credibility and reputation of Big Fish. The initial failure of the new Game Manager suggests a company that has grown careless with respect to its customers. That may not be the case, but that's the perception.

Re: Warning Urgent BFG new Toolbar [Re: MrLipid] #700750
02/21/11 01:34 PM
02/21/11 01:34 PM
Joined: Dec 2004
Posts: 1,863
Sanday, Orkney
Rosaboobie Offline
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I have always been a great admirer of BFG in the past, and would defend them at every opportunity when someone said something bad about them.

But I think they have let themselves down badly over this. I have not been able to download anything for four days now, although I am able to play old games still. I bought some games in the sale yesterday, but of course cant play them until this is fixed. I have now been trying to download the same demo since yesterday without success - its just laughable.

And appreciate I am a BFG addict who needs her daily fix taz


Boobie
Re: Warning Urgent BFG new Toolbar [Re: Rosaboobie] #700754
02/21/11 02:14 PM
02/21/11 02:14 PM
Joined: Oct 2000
Posts: 40,239
southeast USA
Jenny100 Offline
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There was an interesting post from "mrbobofet" at ***Big Fish forums*** saying that his problem turned out to be with a DCOM service.

Quote:
I had the dreaded Access Violation after the game manager would download and verify correct any of several BigFish trial games on my windows XP SP3 system.
After doing much reinstallation of video drivers, removal/reinstall of all.NET, disabling of antivirus etc,. Error was found it to only be caused by a disabled Windows service.
Reenabling "DCOM Server Process Launcher" allowed games to work without this error.
Settings -> Control Panel -> Administrative Tools -> Services -> DCOM Server Process Launcher (Enable and start).
Hope this helps someone else with this annoyance.

This didn't help in my case, but it might help someone else here who is having trouble.

Re: Warning Urgent BFG new Toolbar [Re: Jenny100] #700756
02/21/11 02:20 PM
02/21/11 02:20 PM
Joined: Dec 2004
Posts: 1,863
Sanday, Orkney
Rosaboobie Offline
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My settings for that says Started and Automatic, so I guess that is not the problem for me, but thanks anyway.


Boobie
Re: Warning Urgent BFG new Toolbar [Re: Rosaboobie] #700760
02/21/11 02:29 PM
02/21/11 02:29 PM
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Posts: 1,947
Land of 10,000 Lakes
MrLipid Offline
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So DCOM is necessary, but not sufficient.

Would be useful if someone at Big Fish could be explicit about everything the new Game Manager requires.

Re: Warning Urgent BFG new Toolbar [Re: Rosaboobie] #700762
02/21/11 02:34 PM
02/21/11 02:34 PM
Joined: Oct 2000
Posts: 40,239
southeast USA
Jenny100 Offline
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southeast USA
Big Fish needs to decide whether having "the latest thing," which probably has extra features (which most customers would never make use of), is more important than keeping customers. IMO compatibility with peoples' computers is the most important feature and they've lost it. It's one thing to offer a few games that don't work on everyone's system, but your Game Manager has to work on EVERYONE's system or you'll lose business.

Re: Warning Urgent BFG new Toolbar [Re: Jenny100] #700766
02/21/11 02:43 PM
02/21/11 02:43 PM
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Posts: 1,947
Land of 10,000 Lakes
MrLipid Offline
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Just fired up my Game Manager and for a moment I thought the annoying banner was gone.

Then it popped into place.

Which suggests it is not actually part of the Game Manager but an overlay dropped in remotely by Big Fish.

And that means getting rid of it shouldn't be that big a deal.

Of course, the banner may not be the only thing that is causing problems.

At the moment, Big Fish is locking out customers whose systems don't support the new Game Manager. There's no telling how serious this is without some numbers and it is unlikely that anyone outside Big Fish will be seeing those numbers.

Re: Warning Urgent BFG new Toolbar [Re: Sherryah] #700865
02/21/11 08:17 PM
02/21/11 08:17 PM
Joined: Jul 2004
Posts: 831
Surprise, AZ
Adorable Offline
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I have had two problems in the last few months. The first one was The Dragon Dance which I can't go beyond the first couple of scenes because I can't see the full screen, it's just greyed out. The second is with Treasure Seekers The Time Has Come. I keep getting what others have gotten, the "Access Violation." I'm beginning to feel as though I don't want to buy any more games if this is going to continue to happen. Hope they get their act together soon.

Re: Warning Urgent BFG new Toolbar [Re: Adorable] #700884
02/21/11 09:05 PM
02/21/11 09:05 PM
Joined: Apr 2006
Posts: 2,401
G.H. WA
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I've been reading most of this thread, maybe missed a few posts. But is it advisable NOT to download anything from BFG? Are all downloads at this point including the new game manager that's causing problems?


I child-proofed my home... but they're still getting in!
Re: Warning Urgent BFG new Toolbar [Re: zookeeper] #700891
02/21/11 09:21 PM
02/21/11 09:21 PM
Joined: Jul 2000
Posts: 39,187
near Yosemite in California
Marian Offline
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I installed the new Game Manager and haven't experienced any problems with either it or new games that I have downloaded with it. Other people are having problems. You just have to see for yourself.

Re: Warning Urgent BFG new Toolbar [Re: zookeeper] #700893
02/21/11 09:23 PM
02/21/11 09:23 PM
Joined: Oct 2000
Posts: 40,239
southeast USA
Jenny100 Offline
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Originally Posted By: zookeeper
I've been reading most of this thread, maybe missed a few posts. But is it advisable NOT to download anything from BFG? Are all downloads at this point including the new game manager that's causing problems?

No. The problem is that the new Game Manager isn't compatible with all computers. And since all Big Fish downloads are controlled by their Game Manager, if the Game Manager doesn't work on your computer, you can't download or install any games from Big Fish.

If you choose not to update an older version of the Game Manager it doesn't do you much good, because you still can't download or install any Big Fish games unless you're using their latest Game Manager. If you try to install a new Big Fish game or demo, the first thing it does is install the new Game Manager.

Re: Warning Urgent BFG new Toolbar [Re: Jenny100] #700899
02/21/11 09:40 PM
02/21/11 09:40 PM
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Posts: 1,947
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So, zookeeper, the answer is: try to install the new Game Manager. If it works, you're golden. If it doesn't, you're not golden, but that's not such a big deal. After all, it's just software.

It's really that simple.

There is no other information available that can help you decide.

I downloaded and installed with no problems. And so have most others.

Take a chance. smile

Re: Warning Urgent BFG new Toolbar [Re: MrLipid] #700918
02/21/11 10:53 PM
02/21/11 10:53 PM
Joined: Oct 2004
Posts: 46
san antonio tx
lucinda Offline
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I have downloaded the new game manager and 2 games since and haven't had any problems.

Re: Warning Urgent BFG new Toolbar [Re: lucinda] #700928
02/22/11 12:07 AM
02/22/11 12:07 AM
Joined: Mar 2010
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Middle US
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I run WinXP and downloaded the Game Manager by itself by updating from my installed GM. I wanted to control where my games downloaded because I use an external drive. I had no problems with it or the games I have downloaded since installing.

If you are having problems, are you sure that your Firewall or Anti-Virus are not popping in and "sandboxing" it or something like that? I know mine considered BigFish as a "non-safe" download before I told it to "trust" that site. I think the new GM include some new DRM files that do look like trojans or viruses to many Firewalls/AV programs.

Last edited by lazydaisy; 02/22/11 12:10 AM.
Re: Warning Urgent BFG new Toolbar [Re: lazydaisy] #701011
02/22/11 10:02 AM
02/22/11 10:02 AM
Joined: Feb 2000
Posts: 26,917
Stony Brook, New York, USA
Becky Offline
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I'm running Win 7, 64 bit and have downloaded the new game manager and two new games using it, and have had no problems.

Re: Warning Urgent BFG new Toolbar [Re: Becky] #701033
02/22/11 10:51 AM
02/22/11 10:51 AM
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Posts: 2,401
G.H. WA
zookeeper Offline
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Ok, thanks to all. I guess from reading some of the beginning posts, especially Sherryah's, I was afraid of it messing up my whole system.


I child-proofed my home... but they're still getting in!
Re: Warning Urgent BFG new Toolbar [Re: zookeeper] #701043
02/22/11 11:32 AM
02/22/11 11:32 AM
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Land of 10,000 Lakes
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I don't think you can download the version that messed up Sherryah's system anymore. There is a newer version that doesn't have those problems.

If it matters, I'm running XP Pro SP3.

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