However, I've been thinking all along - wouldn't the most effective way of helping everyone have been to swap the GM back to the previous version until the new one can be tested more thoroughly.
Maybe that's too simple, or there may well be tech. issues involved that would make this unworkable?

To be honest, most people can use our new Game Manager without issue, and most do like it. We tested it internally and with customers 6 months before releasing it – a lot of people do like it. However, as with any software a company releases, there will always be a percentage of customers who do not like it, or that it doesn't work – especially when it's new software. That's just the nature of Windows programs, and the nature of PC gaming. We will never be able to release a game that works with every customer – though we try our best to. Everyone's computers different, and some computers are just too old or slow for some of our new releases

I think it'd be a great idea to have that choice, and I know that the Game Manager development team is considering it. The new Game Manager, though giving some customers issues, has a lot of little tweaks and structural changes in it that's normally supposed to make the whole download experience a lot better. That's really hard to tell if you're having trouble, though, so I can understand. I know that we're taking the feedback of the customers who do not like it in consideration - the custom sort feature's one thing, or the actual size of the Game Manager (I think it'd be great to adjust the size manually). Right now, it's really not possible to roll back to the old Game Manager, and I fear that if we did, the same problems will occur, or even new ones apepar.

Operating Systems supported by GM 3.0
Windows: XP and later, IE 7 and later
Mac: 10.4 and later (including Lion!), Safari 4.0 and later

Somewhere in that huge long thread at Big Fish it was mentioned that the new Game Manager incorporates stricter copy "protection." So they're not going back to the old version, no matter how many problems it causes.

Unfortunately, silence breeds speculation and BFG has been routinely silent on the weekends.

Think I saw on BFG their tech support/responses is closed on the weekends. Perhaps this would be the answer to your statement.

Discussion Details
Our Response March 31, 2011 05:30 PM PDT
Hello Annette,

Thanks for taking the time to write to us. This is *** in Seattle, and I understand AVG listed 163 cached Big Fish Games files as corrupted executables. I'm happy to talk with you about this today.

I can definitely understand your concern about malicious software on your computer -- this is a very serious issue. I want to start by assuring you that our files are 100% safe -- no actual virus or trojan has ever been found in them, and as we show on each game page, they are scanned daily by a variety of security software (including Trend Micro and McAfee products). What you have received is a false alarm, and I would like to explain why you received it.

Malicious programs generally allow for unauthorized communication between a computer and either another computer or a network elsewhere. The Big Fish Games files that set off this warning for you are sometimes mistaken for these types of files by security software, due to how they operate. Once those .bin and .exe files of ours are downloaded, they fetch the requested game from our network and install it within our Game Manager -- because this two-way communication can appear suspicious to some security software, those files are occasionally flagged as trojans by mistake. This is what happened in your case.

We enjoy a great relationship with most antivirus companies. What usually happens in cases like this is that we contact the antivirus company, inform them of the false positive, and they adjust their definitions so as to avoid problems like this with those files.

Again, I very much understand your concern, and I'm happy you wrote in. We take security very, very seriously here. I hope this information has been helpful, Annette. If you have any further questions or concerns, please let me know.


All the best,

(deleted by BET)
www.BigFishGames.com
virus message re: upgrade

I did an AVG scan yest and was shocked to see it list 163 BFG cashe files about 'upgrade download test corrupted executable SDK type.core' and each file listed had a different number; if they were consecutive numbers, they weren't listed that way so I couldn't tell.

I havent noticed my GM updating today - I have 3.0.1.44 - Is this the updated version?