June, What email address did you send the email to on the 9th? I have been looking through all the mail boxes for the 9th have been unable to locate it. In general at JustAdventure we work on a helpdesk system so that we can track the progress of your support, which we take very seriously! Here is a link to the HelpDesk
JustAdventure HelpDesk Just a broad announcement for everyone when you file a HelpDesk ticket we do our best to reply asap, our official policy is that we will reply within 24-48 Hours not including holidays or weekends. However we try to help people as fast as we can, because we are all gamers ourselves from the owner down to our newest peon Elliot. We know the frustration of a non-working game and so we personally have a vested interest in taking care of you or your situation. We genuinely care because at the end of the day without YOU the customer none of us would have a job or a computer with which to play games, and that would just be sad.