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Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe] #954444
05/06/14 04:09 PM
05/06/14 04:09 PM
Joined: Jan 2010
Posts: 3,293
Rivellon
T
traveler Offline
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Rivellon
Originally Posted By: cazziejoe
(or maybe I'm just a crusty old _____!)


Hey, that's my title!

Gil.


"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."
Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe] #954455
05/06/14 05:28 PM
05/06/14 05:28 PM
Joined: Jun 2005
Posts: 15,908
In Missouri near St. Louis
Draclvr Offline
Hints & Glitches forum Moderator Site Support
Draclvr  Offline
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Posts: 15,908
In Missouri near St. Louis
Perhaps it was the use of the word "sneaky" because I do not find a very colorful notice saying "Game Club Trial" in a bright yellow logo with the terms spelled out and a checkmark already in the box "sneaky."

We can argue about whether the default should have the box checked or not, but anyone who downloads software anywhere should be aware that 99.99999% of the time their marketing is going to have the box checked.

I posted a couple of links in the Glitches forum to articles about previously reputable download websites which have gone to the darkside of marketing with all kinds of stuff EVER so conveniently checkmarked for you.


Still at home, snuggled in my computer corner with my little heater and secretly loving not having to go anywhere!
Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe] #954468
05/06/14 06:46 PM
05/06/14 06:46 PM
Joined: Jul 2006
Posts: 1,187
Sacramento, CA
Sly One Offline
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Absolutely Draclvr....agreed!

Barbara

Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe] #954469
05/06/14 07:18 PM
05/06/14 07:18 PM
Joined: Jan 2004
Posts: 79,853
In the Naughty Corner
BrownEyedTigre Offline
The Sassy Admin and PR Liaison
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Posts: 79,853
In the Naughty Corner
Exactly Draclvr! Well said! And thanks for the headsup in Glitches.


Don't feed the Trolls
Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe] #954555
05/07/14 07:07 AM
05/07/14 07:07 AM
Joined: Nov 1999
Posts: 218
USA
mignonne Offline
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mignonne  Offline
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Posts: 218
USA
Big Fish is a fabulous company. Best customer service I've experienced.

I am a Game Club member and recently purchased several games with a
code that reduced the club price from $6.99 to $3.99. One of the games
did not apply the code and as a result I was charged the full $6.99

I submitted my issue via the Big Fish help page, requesting a $3.00
credit. Within 24 hours I received a response that Big Fish had
refunded the full $6.99 and gave me a free game code.

Clearly, this is a company that went above and beyond my expectations.

I do not work for nor am I affiliated with Big Fish in any way other
than being a Game Club member. I don't think they are sneaky but LOL
they sure know how to keep reeling me back in with great offers.

Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe] #954731
05/08/14 01:41 AM
05/08/14 01:41 AM
Joined: Jan 2006
Posts: 868
Wales
meryl Offline
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meryl  Offline
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Joined: Jan 2006
Posts: 868
Wales
You've said it all, Mignonne.

This company has grasped the point that it is actually SMART to be hyper ethical and to treat a customer as a precious treasure. It's "good" business in every sense of that word.

Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe] #954768
05/08/14 07:02 AM
05/08/14 07:02 AM
Joined: Jan 2009
Posts: 2,221
Canal Fulton, OH
Sparkle Offline
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Canal Fulton, OH
I'm sorry to see a subject title suggesting BFG is unethical. Even when an error is a misunderstanding on the part of the customer, BFG will make things right. I've made mistakes in ordering on a couple of occasions and BFG quickly refunded my payment. I would have waited until I received a response from BFG before making an accusation about how they do business. JMO

Re: IMHO Bigfish Games very sneaky... [Re: cazziejoe] #954782
05/08/14 08:04 AM
05/08/14 08:04 AM
Joined: Dec 1999
Posts: 69,960
MaG Offline
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Posts: 69,960
Thank you very much for all the opinions including the original poster's new view about the situation.
I will close this thread.

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