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Herinteractive purchasing policy #964600
06/26/14 08:20 AM
06/26/14 08:20 AM
Joined: Jul 2009
Posts: 453
Chicago
Kootsie Offline OP
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Kootsie  Offline OP
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Joined: Jul 2009
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Chicago
I went to re-download The Shattered Medallion yesterday and was informed the following:

"It is too late to download this file. You were allowed to download within 30 days.

If you have any questions, please contact Digital River Customer Service at CustomerServices@digitalriver.com". Apparently any games purchased after 2011 must be rebought.

This is a bad policy and I am very annoyed.


Coo Coo for Cocoa Pops
Re: Herinteractive purchasing policy [Re: Kootsie] #964607
06/26/14 08:44 AM
06/26/14 08:44 AM
Joined: Jul 2005
Posts: 23,997
UK
Rushes Offline
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Rushes  Offline
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UK
Yes, after taking a peek at HerInteractive's FAQ page, it looks as if you have to pay extra for their "Extended Download Service", which allows you to redownload a game for a period of up to five years. Otherwise, you're limited. sick


"Bleat, Watson -- unmitigated bleat!" ~ Sherlock Holmes
Re: Herinteractive purchasing policy [Re: Rushes] #964611
06/26/14 09:16 AM
06/26/14 09:16 AM
Joined: Oct 2003
Posts: 4,224
Toronto, Ontario, Canada
S
Susie07 Offline
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Susie07  Offline
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Toronto, Ontario, Canada
Hi, Rushes!

That is a horrible policy. If you purchase the game, you own the game and should be able to download it as often as is necessary, within reasonable limits. What happens if your hard drive crashes ... or you need to reinstall Windows ... or you purchase a new computer?

I have never ordered from HerInteractive, but I certainly won't in the future.

Susan

Re: Herinteractive purchasing policy [Re: Kootsie] #964616
06/26/14 09:30 AM
06/26/14 09:30 AM
Joined: Jul 2005
Posts: 23,997
UK
Rushes Offline
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Rushes  Offline
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Posts: 23,997
UK
I've never ordered from them either, Susan. I always used to purchase my Nancy Drew games on disc from either Interact or Amazon. They'll have to drag me kicking and screaming into the download-only age.


"Bleat, Watson -- unmitigated bleat!" ~ Sherlock Holmes
Re: Herinteractive purchasing policy [Re: Kootsie] #964617
06/26/14 09:32 AM
06/26/14 09:32 AM
Joined: Jul 2009
Posts: 453
Chicago
Kootsie Offline OP
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Kootsie  Offline OP
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Posts: 453
Chicago
Hi Susie!

Yep, right. It would be better to open an Amazon account, purchase the game there for download, which is the same price as HerIinteractive. It then goes into your library and is available for download any time.


Coo Coo for Cocoa Pops
Re: Herinteractive purchasing policy [Re: Kootsie] #964619
06/26/14 09:40 AM
06/26/14 09:40 AM
Joined: Jul 2000
Posts: 42,894
near Yosemite in California
Marian Offline
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Marian  Offline
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near Yosemite in California
I certainly wouldn't want to download games from there. I knew that there was an extended download option but didn't know the details. Not good. wave

Re: Herinteractive purchasing policy [Re: Kootsie] #964621
06/26/14 09:47 AM
06/26/14 09:47 AM
Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
kjos Offline
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kjos  Offline
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Posts: 5,818
Beverly Hills, Florida
At least on GOG and other sites ,you can download and play the games you own forever.
Richard


***To Error is Human**To Forgive is Divine***
Re: Herinteractive purchasing policy [Re: Kootsie] #964640
06/26/14 11:06 AM
06/26/14 11:06 AM
Joined: Oct 2003
Posts: 4,224
Toronto, Ontario, Canada
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Susie07 Offline
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Susie07  Offline
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Joined: Oct 2003
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Toronto, Ontario, Canada
I either order my games on disc from Amazon.ca or download them from BFG. I did download "Tesla Effect" from GOG but, as Richard stated, they allow you to download and play the games you own without any restrictions.

If ever I cannot find a game here in Canada that I really want to play, I'll download it from Amazon.com. I placed an order with them last year for an item that wasn't available in Canada, and their service was excellent.

Susan

Re: Herinteractive purchasing policy [Re: Kootsie] #964651
06/26/14 11:58 AM
06/26/14 11:58 AM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
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Jenny100  Offline
GB Reviewer Glitches Moderator
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Posts: 40,644
southeast USA
I think you can re-use your original download if you ever want to reinstall your game or install it on another computer.
Be sure to burn the download to a DVD or store it on a flash drive or some other storage medium.
I think they offer multiple downloads when you first buy a game in case you have a problem downloading, and not because they expect each download to be good for a single install.

I have no idea if HerInteractive would be willing and able to re-activate a download for you if you request it. But even if they do, there will be a delay in when you can play because of the time it takes for them to respond to emails.

Yes they should make it clear that the downloads are time-limited. But HerInteractive probably has to pay extra to Digital River (or whatever company stores the downloads) to make them available for more than the default time. So they pass the cost on to those who want online storage.

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