Witchen...You out there ??

Hi

This is a post from a couple of days ago that never got a reply...

I pre-ordered four copies of Runaway - for myself and pals in the USA - months ago.... with GMXMedia ....but since the release date started to get put back all those times, I've never been able to get a reply from them to say my orders are still valid

Has anyone else got pre-orders there ??
Or has anyone else even heard from them lately ??


HELP !!!! Witchen ????

Cheers.

Mad

Hi, Mad,

I did the same thing! Ordered back in February from GMX....................... got an acknowledgement right away, but not a word since!

I just ordered it from EB yesterday because there was a $3 discount. It's scheduled to be shipped on 7-7-03. The way things go, who knows!??? If I don't hear back from GMX by the end of June, I'll just cancel the order with them.

Yvonne

Hi ladyyve

I'll try contacting GMX again - but if I don't get anywhere, I suppose I'll have to consult with my pals and see what they want to do

I emailed gmx about when Runaway would be released earlier this morning. In less than 2 hours they responded:

This doesn't tell us much, but they are answering email.

Hi,
I just went to EBGames to check out Runaway. Where do you people see free shipping and $3 discounts? I have read about both but, for the life of me, can't see a thing about them anywhere. I even made up a dummy order to see if was an automatic thing and, nothing.
Rusty

I live in the USA and did a preorder through GMX for Runaway. When I read the news that GMX was no longer involved in distributing the game to US I sent them an email making sure my order was cancelled and my CC wouldn't be charged. Never heard anything back. Sent them a second email. Nothing back. Kinda pissed me off. Finally, within the last week I received a template letter from them stating that all US orders are cancelled, blah blah blah.

Granted, this doesn't answer the question for anyone on the other side of the pond, but I for one was disappointed in their customer service.

Hi ya', Gang............

Sorry to come skidding to a stop here.

As far as the release and distribution of Runaway this has to absolutely be the most elusive adventure game in the history of the business! The latest I know on the subject to date is the GMX will NOT be distributing the game in the USA. That contract went to TriSynergy.

Hi again.

Well I emailed GMX earlier this evening so I'll see whether I get a reply.......

Cheers.

Mad

Witchen is right on the money. GMX isn't commiting to any date right now. Some retailers in Britain have mailed their customers that the new date is May 30th. We'll see.

Tri-synergy is equally cagey - but the date being stated around at EB and interviews is the July 7th date mentioned already. Sorry - posted this at the games of summer thread and forgot to mention it here.

Laura

Hi Jenny

Well I haven't had a reply to MY latest email and I sent it more than two DAYS ago - this time using their "on site contact us" facility.

When GMX opened their "pre-ordering" section for Runaway, back at the beginning of the year, I ordered 4 copies - 3 of which GMX agreed to mail directly to three separate addresses in America - and the 4th to be mailed to me here in the UK.
[All to be paid for by me.]

Since February I haven't been able to get confirmation for any of this - which is rather worrying and which I consider to be very poor customer services

Cheers.

Mad

I used the email address that was in the email confirmation I got when I ordered it. Is that what you used?

Hi Jenny

I made my original order to GMX on Jan 18th and got the "auto style" confirmation email from "steven@gmxmedia.net"

In Feb. I increased the order but didn't get any confirmation.
So I contacted them at "steven@gmxmedia.net" and in reply got a "personal" confirmation email from Steven Harding......"www.gmxmedia.net".

Shortly afterwards I made another (and final) increase to my order.
Again I didn't get any confirmation, so again I contacted them - but I emailed directly to "Steven Harding......"www.gmxmedia.net".
I never received a reply and have never received any replies to the odd emails I've sent since

Weird. I don't know what to make of it.
I'd try emailing him at the "Steven" email address again before cancelling the order, but it's your call.

My order was also from Jan. 18. (Coincidence?) At the time, I thought the game was going to be out in a couple of weeks. The delay is very strange, though it isn't the first game that's been delayed a long time. Omega Stone was also delayed for quite a while.

Hi Jenny

I might just do that - but I AM getting pretty fed up of the whole thing

Cheers.

Mad

I pre-ordered this game in February through GMX Media. And I just recently cancelled the order since I am in the US and the price at EBGames was much less than the conversion of the UK. Twice I contacted GMX by replying to the e-mail that was originally sent to me and I did receive a reply each time from Steven. Maybe you could try that. Shelly

Hi

Yep....It's looking more and more like I should !!

Cheers.

Mad

Hi

Just did........and got an immediate reply......

Here is my letter and the reply :

________________________________________


> Hello Steven.
>
> I've had four copies of the Runaway game pre-ordered with you at GMX since
> February.
> Three to be mailed directly to different addresses in the USA and my own
> copy to be mailed here to me in the UK.
> Payment for all four to be made by me.
>
> However, since the release date started to get put back, all those weeks
> ago, I've not been able to get a reply from anyone at GMX as to whether my
> order is still going to be honoured.
> Yet colleagues at the Gameboomers site tell me that they are getting
replies
> about their orders without any problem.
>
> So, I would very much appreciate some kind of update regarding my order -
> rather than have to cancel with GMX and order elsewhere.
>
> Thanks.
>
> Madeleine.

*********************

Hi Madeleine,

We have received your order, however, as the game is yet to be released you
will not receive anything.


Regards,
Steven Harding

________________________________________


Would you presume from that reply that my order is still "live" ??

Cheers.

Mad

Mad, sounds like your order is still "live". But if that answer were any shorter or less informative, I'd be questioning if Steven was actually "live".

Seriously, though, I'd be looking into alternate options. There doesn't seem to be a benefit in price (the reverse seems to be true), and the customer service is dreadful... hard to see the upside of keeping your order with them.

Jack

Hi Mad.

I'm with Jack on this one. That response you received has to be one of the poorest attempts at supplying an answer to a question that I have ever had the misfortune to read. Their having to respond to most likely dozens of email inquiries every day does not relieve them of the responsibility of replying in a coherent and informative manner.

Make me two on agreeing with Jack. Yeesh. Not exactly what I would hope to find in my mail box after ordering 4 copies of anything.

Laura

Hi Folks

Having moaned publicly I am now rejoicing publicly......as......

I'm happy to be able to announce that after yet another (final) missive to Steven Harding at GMX I have AT LAST received the confirmation I wanted - in that my order IS live and WILL BE shipped to all parties AS SOON AS Runaway is released

Perhaps I should also add that at the time I pre-ordered, the game cost £24.99 (the same price as Amazon UK now) even though the advertising showed it as £29.99.
You didn't get to see the "lower price" though till you were actually in the throes of making your pre-order. [I've no idea why

Cheers......from a much happier......

Mad

This thread was so interesting, that I decided to contact Tri Synergy here in the US (marketing division) and see what they had to say. I don't know if the August date applies to UK as well as US.

Here is the info from the 'Horses Mouth' for those of us in the US:


Tri Synergy will be publishing Runaway in North America. I believe GMX will be publishing it in the UK. You can pre order Runaway at www.ebgames.com or www.gamestop.com.

One more bit of news for you is that the title has slipped until August.


Shane Nestler

Tri Synergy, Inc

www.trisynergy.com

Hi FlowerPower

Let's just hope that this "interesting thread" is not all we're ever going to get with regards to Runaway

The way the release date keeps "slipping" is not enormously encouraging, is it ??

Cheers.

Mad

Well, it may just be a 'slippage' on our side of the big bathtub. One can only hope that yours will be released earlier.

Hi again

I think not !!

GMX is on my side of the tub and they don't even have a date posted any more......just "coming soon"

Cheers.

Mad