Hey Alkis, I'm getting a slight kick out of these latest posts.
For the curious:
Just about every game you buy from an indie takes you to another secured site that handles the transaction. We are just too small to have our own accounting department and can't afford building and maintaining a massive secure financial network.
Therefore, we let places like RegNow, PayPal, BMT Micro, Plimus and a few others handle that for us. They get a percentage of the sale. That comes out of the developers share, not an additional charge on the customer side - it's built into the price of the game. You might pay us $20 for a game, but we really only see a part of that after the transaction fee is paid.
We never even see anyone's Credit Card numbers - that is handled by whichever company it is we chose to handle the financial transactions (like PayPal). The only thing we see is the item you purchased, the number of copies purchased, along with your name and address. If we didn't see that, then how could we ship you your game?
Likewise we keep that information on hand in the event that someone is inquiring about not receiving their shipment (or in the case of downloads their harddrive crashed and they need a new copy). If we didn't, then ANYONE could con us saying they never received their game and we would have no way of knowing whether they are really a customer or some scammer.
For an interesting twist, around Halloween when we released 3 new games, I emailed our previous customers to give them free copies of two of the new games. Since Rune Rescue could now be purchased as part of a bundle for a nice savings, I didn't think it was fair for my previous customers to not be able to take advantage of that. So I tried to give them the sweetest deal of all by giving them two of the new games for free as a way of saying thanks for supporting us when we were starting out. An interesting thing happened. A full 70% of the emails came back as undeliverable because those customers had used temporary email addresses when they ordered. Email addresses which no longer existed - and the orders were less than a year old!
I understand people don't want to be bothered. I hate spam and junk mail too. We talk about making purchases from reputable sources. These forums are great in letting people know who is who out there. Many people can let you know who you can trust.
@Alkis - It's a fact of life and something you have to accept. Unless you are a big fish (pun intended) or have been boxed and sitting on a store shelf, there are always going to be people who will view you with suspicion and/or not buy your game until someone with a more familiar name is selling it. Unfortunately in those cases you will only see a slight sliver of money from the sale while those while those with the familiar name will pocket the biggest chunk - that's just the way it is. You have to crawl through the mud until you establish a reputation. One or two games is not going to give you that reputation. Forum regulars might know who you are, but most people don't. That's not their fault - it's just something you have to accept and it comes with the territory. No one is right or wrong. It's just the way it is. Never assume that because you posted something on the forum that everyone has read it.
As far as the other stuff goes with reading that Central European site, I'd be laughing. If you meant to disturb in your game to the point where people are questioning the mind that came up with it, then you achieved your goal! Heck, I'm still laughing over reading through 9 straight pages of negative comments over my trailer from action gamers saying how 'boring' it looked. Ummm, errrr...ehhhh...Of course that wasn't my goal, but it was still pretty funny.