I don't know what build of the game you are playing, Tammy, but I see someone on the Big Fish forums saying that uninstalling and reinstalling her game solved a roadblock she was encountering on level 83. If I see anything else about this, I will let you know.
Wouldn't it save your profile? I will have to double check this, as I thought that it would. I sure wouldn't want you to have to start over from the beginning!
Problem solved. I started playing the game and it took awhile but the keys finally showed up. Not sure why it didn't do that before, but it's working now.