her interactive forum

everytime i click the forum i get a datebase error.

I'm getting the same thing.
They're probably updating their forum software or something -- at least that's what the problem has been in the past (***Google archived HerInteractive thread***).
Try again tomorrow.

okay thank you very much, and you are right i finally got on.

Help! When I go to do my download of the new ND Game I get an error code 403-forbidden - aborting. However, I also ordered & downloaded the manual and it came through beautifully & part two of the download appears to have downloaded okay as well, but I cannot check it without the other part working. I have been working on this all day...have tried several different browsers and get the same response. Please help me...what do I need to do get this game running? Any ideas what a 403 forbidden code is? I'd greatly appreciate your help, Thank you very much. ~pd

One of the possibilities is "Too many users"
http://en.wikipedia.org/wiki/HTTP_403

Try again later, another day, when the rush of people downloading the new game has subsided.
If you still can't download, contact HerInteractive.

Jenny,
Thank you for your help; it definitely eased my mind to know it was likely an error/problem with permissions at their end. I had been pulling my hair out trying every "trick" I knew (it's a short list). I tried running it off & on all night long at odd hours, tried 4 different browsers, reduced my security - firewalls, & antivirus program, etc. all the while waiting for a response to a request for assistance I sent to both Her Interactive & Digital River which came through just a bit ago directing me to an alternate server which has now enabled me to complete the download and has just finished installing the game as I type. Thank you (again) very much for your help! ~pd

Glad you got it fixed. It sounds like their main server was either ailing or overloaded with requests.

Jenny,
Just FYI - here is a portion of the email they sent. It seems the problem was a little more widely spread than it appeared at first and they apologized accepting responsibility for the problem (which they would probably do anyway because it's just good business [aka the customer is always right... even when they're not]). I'm not including the hyperlink they sent me because I think we must allow them to dictate who & when folks are directed there, but I thought some who may still be waiting should know there's a light at the end of the proverbial tunnel, that contacting them gets quick results (less than 24 hrs) & if they get the same error I had they needn't tear their hair out trying 50 different ideas to resolve it before resorting to contacting support.


Dear Her Interactive Customers,

Digital River would like to apologize for the issues surrounding the downloading of Nancy Drew: Tomb of the Lost Queen. Please be assured that we are working as quickly as possible to address and fix all the issues related to the launch of Her Interactive’s latest title.

In order to get you the game as soon as possible, we have placed Nancy Drew: Tomb of the Lost Queen on a separate server so that your game is available to download now. If you were able to successfully download your game prior to this notice, please disregard this email. (Hyperlink to new server was here.) Please note: These download pages are temporary and will only be available until 12:00am (midnight) PST on Monday, May 7th. After this date, you can access your download by looking up your order here.(hyperlink to Her's invoice database was here) Again, please accept our apologies for any issues you may have experienced downloading Nancy Drew: Tomb of the Lost Queen. This is an unexpected error and we hope that this will not prevent you from purchasing from Her Interactive in the future.
Sincerely,
Customer Service
Digital River


Downloading from here was quick & 100% successful the 1st time! Anyway thought this might prove interesting & a relief for any one who might be in the same shoes I was in yesterday... It also illuminates what a classy company HI & Digital River are to deal with (aren't you glad I didn't say "interact" with? I am...sorry that was pretty lame.)

Well now that I've written a long novel where none was likely necessary I'll sign off & go play my game.
Thanks much, ~pd

Thanks for letting us know the details for the sake of anyone else having the problem.

Jenny, Glad to do it. I hope it helps. Thank you for pointing me to wiki for those code definitions. I can definitely use that resource in the future. It seems silly now not to have realized they would have that kind of info too. Duh.....

Thanks again! ~pd