GOG Games Downloader

I recently purchased a game from GOG and I downloaded their installer however, when I try to downlaod my game I get a message saying "the file cannot be located in the installer's file" Can someone help me on what I'm doing qrong? The game doesn't show up on the installer either.
Thank you
Kim

What does GOG support say? Does it show up on your "shelf?"

They haven't answered me yet. So if I go to my Account and hit Library i get a list of 8 games entitled My collection, I didn't order any of those games. I saw the shelf when I first ordered but I can't get back it under my account .

Follow the instructions here
http://www.gog.com/support/rollercoaster..._on_my_accounti

That didn't work. I still can't get to the shelf

This may have zero to do with your problem, but I found a thread on GOG where someone was getting the same error message that you are, although with a different game (post #3 on the thread):

File could not be located in the installer's folder

You're right. I tried looking in their forums but can't get in because they say they are overwhelmed.

I'm not having any trouble looking at the forums on GOG, so I wonder what's up.

I can get in now but it seems like there's several people with the can't access library problem. So I guess I'll wait to hear from support because I tried changing browsers, refreshing etc as suggested in the forums but nothing worked. Thank you so much Marian for your help.

Sorry about your GOG woes. Very frustrating. I hope it gets straightened out soon!

I had the same thing happen to me, exalthim2. I kept trying to download the game Dream Fall Chapters. I couldn't get it to download so I just gave up trying. I asked for a refund. Never had this much trouble downloading a game.
Richard

You gave up too soon. Currently the GOG servers are overwhelmed -- too many people trying to download the game files. Wait few days until the worst of the downloading traffic is over.

The gremlins must have gone to sleep because the game is downloading with no apparent problems. Thank you Marian for your diligence in trying to help me.
Kim

I'm so glad to hear that, Kim! Act quickly while the gremlins are asleep. Enjoy the game.