error number 9996.
https://www.copilot.com should i do it, big fish says so.
1. Open the Start menu.
2. Select Settings.
3. Select Updates and Security.
4. Click Windows Update.
5. Make sure that the check box for Check online for updates from Windows Update is selected.
6. Click Check for Updates.
7. Make sure to download and install all critical updates.
8. Once the updates are complete, restart your computer and try downloading or playing your game again.
For more information on Windows Update, please take a look at the following article provided by Microsoft, where is the start menu,
Big Fish (Big Fish Games)
Aug 23, 4:14 PM PDT
Hi Susan,
Thanks for getting back in touch and letting me know once again.
Since this is the case, one last option would be to try and get an updated driver via Windows updates by using these steps:
1. Open the Start menu.
2. Select Settings.
3. Select Updates and Security.
4. Click Windows Update.
5. Make sure that the check box for Check online for updates from Windows Update is selected.
6. Click Check for Updates.
7. Make sure to download and install all critical updates.
8. Once the updates are complete, restart your computer and try downloading or playing your game again.
For more information on Windows Update, please take a look at the following article provided by Microsoft.
Microsoft Windows Update
If this doesn't work, or if you are still seeing issues from here, I'd like to take a much closer look at this issue by using a service that would allow me to connect into your system so I can see what exactly is happening as well as try to trouble shoot it for you on that end.
For this we use a service we have contracted with called Copilot made by Fog Creek Software. If you would like to take a look at their information first you can find them at Fog Creek Copilot.