GOG difficulties with creating account

Hi Marian. thanks for your reply. this is the sequence

Top of Gog home page it has a mauve button that says Sign In
When I click on that it gives 2 options Sign In or Create Account
When I click on Create Account it brings up a box with 3 things to fill in with a button to press at the bottom which says Sign Up Now

The 3 boxes to Fill in are
Username

email

Password

I assumed from that it was an invite for me to choose a user name, state my email and choose a password. But it doesn't like any user name I choose.


I've sometimes had difficulty with online form filling using Edge which I normally use and have had to go back to Chrome so I'll try this later on if no-one can spot anything stupid I'm doing or not doing.

Hi meryl, I cannot see that you are doing anything wrong at all. There is a video here that shows the sign-on process (completely ignore the Facebook option in the sign-in).

I would agree that trying another web browser is a good idea. I have a GOG account and have never had any problems using Firefox.

I only use Edge and have no issues with filling forms. But I agree that you should definitely try another browser. I also see no problems with what you are trying to do. You had confused me earlier - not a long trip for me! - when you said you were trying to sign in. What you are trying to do is create an account and GOG - or perhaps your browser - is not cooperating. Let us know what happens in Chrome. Although Edge is actually now based on Chrome, so not sure it will help. You might have to try Firefox.

Thanks for trying to help. I have now attempted this in Edge, Chrome and firefox. Now in touch with Gog support and will let you know how I get on.

Yes, please do keep us posted.

I'm going to be very interested to hear how they help you figure this out.

Hello Draclvr and Marian. Just to let you know I have had no answer from Gog as yet apart from the acknowledgement.

I'm wondering if clearing my browsers would help. I've noticed a few posts here on Gameboomers from people who regularly clear things on their computer. I'm always afraid to do this in case I lose important information. Could you give me some advice please on what it is safe to clear.

Clearing your Browser cache is a good idea every now and then. It can get so bogged down it causes issues, although I doubt this is your issue at GOG. But it still doesn't hurt. It is a similar procedure in Firefox. It's also not out of the realm of possibility that the usernames you are trying to use really ARE already in use! I've had that happen quite often.

In Edge, Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Privacy & services.

Under Clear browsing data, select Choose what to clear.

Select the Cached images and files check box and then select Clear.

I don't understand why you haven't heard back from GOG again. It has never taken me more than 24-48 hours to get a message from them.

Same here, Marian. meryl, maybe it would be worth it to shake them up again?

Have you checked your "Junk" or "Spam" mail, it happens often enough than legit mail will be received normally in your Inbox, but that same mail will sometimes get tagged as junk mail. This has happened to me on several occasions in the past.

When you say it does not accept your User Name, do they give an explanation as why it does not accept it? I know when I create an account somewhere and put in a User Name it will tell me that the User Name is already taken, so you either have to choose another UN or add a Number to it.

Just curious, what kind or type of "User Name" are you trying to use? Some companies or sites have trouble accepting Off the Wall User names like "Pooky!"/$Bear23", they often just go with simple User Names.

And I agree Marian and Draclvr, GOG is usually quick to answer and I never any problems with them.

Good luck.

Good point about checking the spam email, Starcom. Yes, I know some places won't accept characters or other odd user names. What she is getting that her user name choices are already in use. Which could actually be the case!

I cleared cache in all 3 browsers (though not cookies or browsing history) and tried in Chrome this morning to open a Gog account. Same result. Would clearing cookies help do you think? I'll chase up Gog anyway.

Nothing in Spam or other folders. I do check these fairly regularly.

Meryl, I think I might have figured out what is wrong.

When you click on sign in, it shows you the user name and password. On the bottom right, below where it says continue with Facebook, click on sign up now and then put in a user name, password, email, etc. - and then you can click the green sign up now button.

I would tread VERY carefully using the sign in with Facebook method. I was able to create my account a long time ago without using that method. Follow up with GOG and hopefully they will help you out.

Why You Should Think Twice Before You Sign In With Facebook

I've just tried your suggestion Marian. It seemed to accept username, email and password. I then have to tick I'm not a Robot which I do then I press the green sign up button. It either says "invalid captcha" or "CSRF token is invalid. Please try to resubmit the form"

then when I redo I get taken to a screen which has a globe on it showing United Kingdom and the bottom toolbar say British Pounds. But the screen is static, there's nothing else on it and it can't be moved. When I go back one screen the username and email are still there but the password isn't.

I think I'm going to have to wait for GOG. Maybe the password I'm using doesn't fit. It has upper and lower case a number and a symbol. Do you happen to know Gog's password requirements?

Thanks for trying . Won't be trying to sign in with Facebook. My screen shows "not available at this time" anyway.

These things are sent to try us!

Password requirements below...

GOG Password Requirements

And a discussion of username already taken.

GOG Discussion

Password conforms to requirements. What an interesting list. New username accepted. Must be something else. Thanks Draclvr. Is it worth trying clearing cookies ?

I doubt it. Did you put another bug in GOG's ear?

I did. I also name dropped. And said Gameboomers were always so complimentary about the swiftness of Gog's response to queries so I was hopeful that Gog would be able to help me on this one despite being busy.

No worries, Drac. The sign-in I was pointing meryl to has nothing to do with Facebook - the sign-in is under that option, towards the bottom of the page. I would never suggest anyone sign in with Facebook either.

I am really sorry that did not work for you, meryl. If I can think of anything else to try, I will let you know.

Ah, sorry, Marian! I misunderstood!

No worries. I was in a hurry when I typed that and most likely could have explained it more carefully. It's good to warn people about it.

As I still haven't heard from GOG about my query despite a reminder do you know of any other game company that has shivers 1 and 2. Tjey don't appear to be on Steam.

What a disappointment! I am so surprised they didn't respond to you. I am not aware of any place else that has them.

I am wondering if you aren't hearing from GOG because you are not logged into an account. That is the only explanation that makes sense to me - they are always so good and so prompt with replies.

I had the thought that I would try to contact them and ask. What do you think, Meryl?

I was thinking along those lines too, Drac. Nothing ventured, nothing gained...

So kind of you both to be so concerned about this.

Gog acknowledgement was on 1 Nov advising ticket no. 1395586. Also saying experiencing heavy support traffic so waiting could be longer than normal but someone would get back to me. I reminded them on 10 Nov.

Draclvr are you suggesting that you contact them on this on my behalf in which case I would be very grateful.

When I click on the ticket number in their acknowledgement it takes me to the log in which is of course exactly what the issue is. I can't create the account.

I really just need for them to assign me a username, link it to my email address and assign me a temporary password which I can change in due course if I want to. I'm not at all technical but this doesn't sound to me all that technically difficult. This would ensure I could access an account and be able to purchase the games.

I just opened a chat and of course initially it's just the chat bot. I provided my email and your ticket number, so now I will wait to hear from them.

You are terrific. Thank you.

Got a second email this morning after the original acknowledgement email. It just said they are working on "my" ticket number. I had originally provided them with YOUR ticket number and said that is the one that needs to be resolved.

Well. We'll just have to wait and see what develops. Thank you for doing that. I'll let you know when I hear something. fingers crossed your intervention may put a bit of pressure on.

I got a message this morning saying they had sent you an email this morning. So make sure you are receiving it and I know you check spam, but double check there too. Let us know what they say!

I have just received the message Draclvr. they apologised for the delay and asked me what username I was trying.

I have just replied with the information and updated them on what happened when I followed Marian's advice - the globe screen and the gobbledegook about invalid tokens (I didn't say "gobbledegook").

I am happy to take it step by step as they seem to be doing.

You seem to have lit the firework. Much appreciated. I'll let you know the outcome.

Since they answered me within 3 days, I'd call 21 days a bit more than a delay! At least they are FINALLY addressing it! I did add to the original message that I was a moderator at Gameboomers and that there were several games you wanted to buy!

Definitely keep us posted!

Wow. They have just responded and done exactly what I suggested, used the username I want , my email and issued a temp password, creating the account for me. I've purchased the 2 shivers games. That's what service should be. They must be VERY scared of you!

So happy to hear of the positive outcome, meryl

I was quite shocked to even hear you were experiencing problems with GOG !!

'Course, if anyone starts to tangle with Draclvr they just better watch out, eh ??

Yes Mad. Ref your last comment - I have made a note to self.

I don't know what i would have done over the years without Gameboomers. Awesome!

I am SO excited to hear of the final outcome, meryl! I would have to wonder if me name-dropping Gameboomers did the trick!

Oh. It absolutely did the trick. No question!

Fantastic news, meryl!

Thanks so very much for your help, Drac!

Marian, we must tell Ana what kind of influence Gameboomers has! LOL!

Fantastic news, meryl!, so happy that you are finally registered with GOG and were able to buy the games you wanted, enjoy the games.

And of course a big thanks to Drac and Yes, Thy Shall Not Mess with Draclvr

Definitely!

Starcom, I think it's more that Gameboomers has some weight in the gaming world!

👏👏👏👏👏👏👏👏

yes Draclvr I agree that "that Gameboomers has some weight in the gaming world!" and Sooo happy to see this, BUT YOU are one that should Not mess with and I would say that having Gameboomers backing you or anybody else carries a lot of weight. This is why I am so happy to have GB covering my back.

Drac, you rock! Thank you for intervening and getting Meryl straightened out with GoG! That is really awesome!!

Ana

You are all giving me WAY more credit than necessary! LOL!

I'm just glad that meryl now can play the Shivers games.

Downloaded Shivers 1 , changed my password (successfully) and am now playing it. Thanks a million Draclvr.

So heartwarming to know that other Boomers who didn't have this problem were concerned about the outcome for me. This is a wonderful site. Don't ever change your values or how you do things. It makes everyone who belongs, a better person.

You just described Gameboomers in a nutshell, meryl!

Have fun with Shivers 1... one of my all time favorite games!