Cari; I, indeed most of us, would agree, but this is not a normal situation. They were dealing with a long sought after game based on two much loved previous games. They had a huge marketing edge anyway. As long as the patch or patches fix the problems, most of us can live with the initial inconvenience. We probably should be more irritated than we are, but if the game finally runs well and plays smoothly, there will be cries for "Syberia 4" on this site in about six months. Maybe downloaded games and and post-purchase repairs have become the norm. Maybe that's OK.
If all the people were heroes, there would be no one to watch the parades.