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#1130067 - 10/29/17 04:20 PM Re: Malwarebytes update [Re: monbron]
Jenny100 Offline
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Registered: 10/24/00
Posts: 38338
Loc: southeast USA
Originally Posted By: monbron
I have heard back from Malwarebytes but it was no use, I managed to do a search and found a download which I tried and got the latest version,

Where did you download it from?
If it's from some place like cnet, you probably installed a bunch of spyware along with the program.

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#1130070 - 10/29/17 05:09 PM Re: Malwarebytes update [Re: monbron]
oldbroad Offline
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Registered: 04/01/06
Posts: 3126
Loc: Chicago
Malwarebytes tray application is always running when I shut down my computer but it shuts down. Your computer won't shut down because of this?

Also, can't you go in task manager and "end task"?

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#1130071 - 10/29/17 05:32 PM Re: Malwarebytes update [Re: monbron]
Draclvr Offline
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Registered: 06/03/05
Posts: 12769
Loc: In Missouri near St. Louis
It almost sounds to me like you might have other issues going on with your computer. I would definitely uninstall it for the time being. What anti-virus program do you use? I'd suggest a full scan with than and then run CCleaner to clean up any junk.
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#1130125 - 10/30/17 07:26 AM Re: Malwarebytes update [Re: monbron]
monbron Offline
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Registered: 11/17/08
Posts: 1013
Loc: Kent UK
Jenny100 I downloaded it from a message from Malwarebytes, so I know that bit is OK, Oldbroad, I was in task manager and it would not close it down. Draclvr I am using Norton, I deleted CCleaner recently because of all the trouble but I will reinstall it, I was also able to run a scan with Malwarebytes and I have also done an indepth scan with Norton, neither showing anything terrible, just normal pups. I have had an unsolicited e mail from Malwarebytes asking if everything is OK so I will ask them. thanks

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#1130142 - 10/30/17 10:18 AM Re: Malwarebytes update [Re: monbron]
Draclvr Offline
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Registered: 06/03/05
Posts: 12769
Loc: In Missouri near St. Louis
When you say you downloaded it from a "message," what do you mean? Was it a popup or was it something from within the Malwarebytes program? Something about this whole saga has just not seemed right from the beginning. You have Windows 7, but it seemed like something was telling you that you have XP. I'm puzzled...
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In my PC corner for the winter, gaming, knitting and reading.

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#1130151 - 10/30/17 11:01 AM Re: Malwarebytes update [Re: monbron]
Jenny100 Offline
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Registered: 10/24/00
Posts: 38338
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Originally Posted By: monbron
Jenny100 I downloaded it from a message from Malwarebytes, so I know that bit is OK,

Previously you said you used a search to find the download:

Originally Posted By: monbron
I managed to do a search and found a download which I tried and got the latest version,

Even if you downloaded using a link in an email message, that link has to point to the URL for a website. The link should have pointed to a MalwareBytes download link --

malwarebytes.com
or
data-cdn.mbamupdates.com

If you still have that email, check the link it sent you to.

You have to be very careful of what you download and what emails you trust. Even if you're expecting a response from a company like MalwareBytes, don't automatically assume it's not a spoofed email. It's easy to spoof emails and include spoofed links that point to fake antimalware programs. Check all links before downloading and make sure they point to a trusted location. If they point to a site you've never heard of, or if you can't tell what site they point to, go to the website of the software itself (e.g.- to malwarebytes.com) to download the software and don't use the email link.

It is especially important to verify links for antivirus and antimalware software because they are allowed access that other programs don't have. Antivirus have the power to decrypt your Internet traffic so they can scan -- and that includes logging into any banking websites or making purchases over Internet.

There are plenty of fake websites with malware that pretends to be a legitimate program.

MalwareBytes has articles about this.

https://blog.malwarebytes.com/threat-ana...-fake-warnings/

https://blog.malwarebytes.com/cybercrime/2017/03/drafta-multi-purpose-fake-online-scanner/

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#1130219 - 10/31/17 06:35 AM Re: Malwarebytes update [Re: monbron]
monbron Offline
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Registered: 11/17/08
Posts: 1013
Loc: Kent UK
Sorry to confuse everyone. I downloaded it from Malwarebytes themselves in response to my e mailing them about the update
'Malwarebytes Support <support@mwb.zendesk.com>'
above is the e mail address, please tell me if you think it is not right??

think

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#1130239 - 10/31/17 10:16 AM Re: Malwarebytes update [Re: monbron]
Draclvr Offline
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Registered: 06/03/05
Posts: 12769
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Oh, my. NO! That's not Malwarebytes... see the zendesk.com domain? That is a cloud-based customer service company. I don't know if this makes much more sense either... I checked and can't find anything that says Malwarebytes uses zendesk.

Quote:
Zendesk is a customer ticketing system that allows companies a method of tracking and responding to customer service requests. This is a very simple answer as it does much more than this theoretically, but at its core it’s a Ticketing tool.


Uninstall whatever you downloaded from them immediately. Please run CCleaner on both your files and on the registry to make sure you've gotten rid of all of it.

Then download ONLY from the official Malwarebytes website here...

https://www.malwarebytes.com/premium/

_________________________
In my PC corner for the winter, gaming, knitting and reading.

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#1130251 - 10/31/17 11:25 AM Re: Malwarebytes update [Re: monbron]
Jenny100 Offline
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Registered: 10/24/00
Posts: 38338
Loc: southeast USA
You might want to forward that zendesk email to the real MalwareBytes. They might be able to figure out what you downloaded and how best to get rid of it. Uninstalling the normal way isn't necessarily going to get rid of all bits of a scam program.

You could try forwarding the zendesk email to abuse@malwarebytes.com
but I'm not absolutely sure if that's the right email address.

You might have to contact MalwareBytes through their website in order to initiate a discussion and get support. Since you have the paid version, I'd expect them to help you.

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#1130253 - 10/31/17 11:31 AM Re: Malwarebytes update [Re: monbron]
monbron Offline
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Registered: 11/17/08
Posts: 1013
Loc: Kent UK
OK........... I deleted Malwarebytes and reinstalled c cleaner - do you recommend the paid for or free version, I went for a free trial. I have run the cleaner and there doesn't seem to be any problems. The next problem is Malwarebytes , I can't see an e mail address for them and I have already paid for the programme so I am not willing to pay again and I don't know where to download the paid for programme. I am a little confused by the zen programme, but I e mailed Malwarebytes when I had the original programme and that was the reply service that came back to me, so how I ended up with a totally different service I don't know, however I have located an e mail from them from 2015 when they confirmed my details which is indeed different, so I will use this reply service and see what happens. duh

Right I have replied to the old (2015) e mail in the hope that they will reply, fingers crossed.

Ok I see another reply came in whilst I was typing this one, I will indeed report this to Malwarebytes as and when I get a reply from them and I know I have the right people.


Edited by monbron (10/31/17 11:39 AM)
Edit Reason: more info

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#1130259 - 10/31/17 11:49 AM Re: Malwarebytes update [Re: monbron]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 38338
Loc: southeast USA
It's possible that the email you received from zendesk had nothing to do with your request for support.

A lot of companies do use zendesk for support, but so do scammers and a company like MalwareBytes that sells security software needs to be held to a higher standard than one selling cat food. Right on their website they say not to trust anything that identifies as something other than MalwareBytes
https://blog.malwarebytes.com/101/2017/04/do-i-have-malwarebytes-or-a-tech-support-scam/

"mwb.zendesk.com" is not "malwarebytes.com"

If MalwareBytes has started using zendesk, they're undermining their own advice.

I would try contacting them using support@malwarebytes.com
but it's possible that they won't reply to email conversations that aren't initiated through their web interface.

You could also try asking about the zendesk email address in their forum
https://forums.malwarebytes.com/
or specifically for the home version
https://forums.malwarebytes.com/forum/41-malwarebytes-3/

It doesn't look like you'll get personalized help at their forum, but maybe someone could tell you if MalwareBytes has started using zendesk or give you an idea what you may have downloaded.

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#1130260 - 10/31/17 11:59 AM Re: Malwarebytes update [Re: monbron]
Draclvr Offline
Hints & Glitches forum Moderator
Adept Boomer

Registered: 06/03/05
Posts: 12769
Loc: In Missouri near St. Louis
Why don't you just download Malwarebytes from the official link I gave you? I think that would solve most of your problems.

Here is the link to the contact form to submit a ticket at Malwarebytes.

https://support.malwarebytes.com/community/consumer/pages/contact-us
_________________________
In my PC corner for the winter, gaming, knitting and reading.

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#1130261 - 10/31/17 12:05 PM Re: Malwarebytes update [Re: monbron]
monbron Offline
Addicted Boomer

Registered: 11/17/08
Posts: 1013
Loc: Kent UK
Draclvr I could only download the free version or the paid for version and as I have already paid for it I was unsure where to go, I did think about the free version and when they asked me for payment explaining that I have already, but it seemed a bit complicated. thanks

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#1130263 - 10/31/17 12:09 PM Re: Malwarebytes update [Re: monbron]
Draclvr Offline
Hints & Glitches forum Moderator
Adept Boomer

Registered: 06/03/05
Posts: 12769
Loc: In Missouri near St. Louis
Just download Malwarebytes... do you have your activation codes? If you have already paid for it, just click on the activation option and it will automatically do it for you if you don't have them. I've done it numerous times. This video tells you how...

https://support.malwarebytes.com/docs/DOC-1142

I would still use that contact form I linked you to to ask them about that zendesk thing. It would disturb me if they were using something like this.
_________________________
In my PC corner for the winter, gaming, knitting and reading.

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#1130278 - 10/31/17 02:48 PM Re: Malwarebytes update [Re: monbron]
monbron Offline
Addicted Boomer

Registered: 11/17/08
Posts: 1013
Loc: Kent UK
Hi Draclvr, I have received a reply from the old e mail - which was the one which gave me my ID and key - that I used to contact Malwarebytes in 2015 and guess what it came from zendesk so now I am very confused, I will happily send you a copy of this email but I didn't want to use this site for it. I will go to the contact site as you asked and we can see what happens. crazy

Ok went to the site but as I wasn't a member I had to create an account still waiting for the e mail to do this will get back to you.


Edited by monbron (10/31/17 03:02 PM)

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