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#1135986 - 12/21/17 10:56 AM Re: Comcast [Re: Geo]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 39195
Loc: southeast USA
Originally Posted By: Geo
Here is my beef. I didn't know what that meant and I doubt many people would. There was no manual and only a "quick start guide" included and no where on that guide did it say to say yes to that question. If I hadn't found that obscure video I would still be working on the problem.

I know what "clone a MAC address" means, but I wouldn't know whether a particular ISP required it or not.

By default every router has a different MAC address. Unless you configure the new router to have the same MAC as the old one (by cloning it), the ISP won't recognize the new router as "your" router and will reject the connection.

Before routers allowed cloning of MAC addresses, you'd have to phone your ISP to have them accept the MAC address of the new router.

#1135992 - 12/21/17 11:27 AM Re: Comcast [Re: Geo]
Geo Offline
Addicted Boomer

Registered: 06/01/05
Posts: 2787
Loc: Michigan
AH,thanks for that info. I doubt if the average user would know that.

#1135997 - 12/21/17 12:04 PM Re: Comcast [Re: Geo]
Draclvr Online   content
Hints & Glitches forum Moderator
Adept Boomer

Registered: 06/03/05
Posts: 13562
Loc: In Missouri near St. Louis
I'm thinking that may have been part of why I couldn't get a new router to work a couple of years ago. I even sent one back... when the second one wouldn't work, I called my ISP and they said, "Oh, no. We have to do something here when you install a new router." Of course after whatever they did, the second one worked. How is the average user supposed to know this!!
Heading out to the gardens...

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