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#1137257 - 01/03/18 03:43 AM Downloading from purchase history now a pain!
meryl Offline
Settled Boomer

Registered: 01/09/06
Posts: 827
Loc: Wales
It started quite recently that I had to uninstall and then reinstall the Game Manager in order to download a game. I thought it was just a one off but it happens every time now. It makes no difference whether I do it from the website or from the app.

Anyone else had this problem or know why it is happening?

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#1137277 - 01/03/18 07:46 AM Re: Downloading from purchase history now a pain! [Re: meryl]
connie Offline
Adept Boomer

Registered: 07/12/02
Posts: 10022
Loc: winter springs fl.
Yes it tells me I need an internet connection when I am connected.
_________________________
Connie

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#1137298 - 01/03/18 09:01 AM Re: Downloading from purchase history now a pain! [Re: connie]
Marian Online   content
Global Moderator
Sonic Boomer

Registered: 07/04/00
Posts: 32343
Loc: near Yosemite in California
That is indeed a pain and definitely something you should take up with Customer Support. I am not going to speculate as to what the problem could be as that would be sheer guesswork on my part.

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#1137315 - 01/03/18 10:44 AM Re: Downloading from purchase history now a pain! [Re: meryl]
oldbroad Offline
Addicted Boomer

Registered: 04/01/06
Posts: 3291
Loc: Chicago
I recently had it keep telling me to sign in when I was already signed in, so I would sign out and in of both the ap and the site, and then it worked. I had originally thought, the first time it happened, that it was because I hadn't downloaded anything for awhile but then it happened in between downloading one and then trying to download another right after. This was a couple of weeks ago. Haven't tried it since.

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#1137333 - 01/03/18 01:43 PM Re: Downloading from purchase history now a pain! [Re: oldbroad]
Reenie Offline
Addicted Boomer

Registered: 03/01/00
Posts: 3396
Loc: San Francisco Bay Area, CA
Yes, I've had it tell me to sing in when my page shows I already am signed in. Had to do the same thing you mentioned (sign out and sign in again). I have had some odd glitches occur recently, too, with regard to downloads.

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#1137364 - 01/03/18 06:47 PM Re: Downloading from purchase history now a pain! [Re: meryl]
TLC Offline
BAAG Specialist

Registered: 10/07/03
Posts: 8951
Loc: Crazy Town
I've had the same problem. hardwall
_________________________
<3 I am in love with Norman Reedus/Daryl Dixon <3

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#1137365 - 01/03/18 07:02 PM Re: Downloading from purchase history now a pain! [Re: meryl]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 38505
Loc: southeast USA

I think the Game Manager was "updated" to a buggy version. I bought two games on the New Year's Day sale, and the Game Manager froze while trying to activate the first one. Had to force quit (Ctrl-Alt-Del) and reboot. When I restarted the Game Manager, it said I had to log in again. After doing that, it said it was ready to activate the game (had a blue "Activate" button next to the game), but it only froze again when I tried. I ended up uninstalling it and reinstalling the game (which required a second download). If the first download had been corrupt, wouldn't it have failed the validation step? It failed after validating, during the activation step, not from a failed validation, so I'm blaming the Game Manager.

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#1137728 - 01/07/18 12:59 PM Re: Downloading from purchase history now a pain! [Re: meryl]
Roger Offline
Shy Boomer

Registered: 06/15/07
Posts: 51
Loc: Upstate NY, US
In a similar vein, I suspect, my game manager no longer stays open after playing a game. This has been happening for a couple of months at least. When I download a game, the game manager will open, but only as long as I play the downloaded game (or another one). Minor inconvenience, I suppose, but the game manager is no longer finding it's way to my desktop (Windows 10). And I never deleted the game manager icon from my desktop.
_________________________
--- Roger

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#1137775 - 01/07/18 07:11 PM Re: Downloading from purchase history now a pain! [Re: Roger]
Mad Online   content
Sonic Boomer

Registered: 11/21/00
Posts: 27615
Loc: United Kingdom
Well I've not experienced any problems at all and I've downloaded several purchases (that I hadn't had time to previously) during the last few days.

Downloading to a Win7 machine using IE.

think think
_________________________
Time : The Most Precious Commodity

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#1137778 - 01/07/18 07:45 PM Re: Downloading from purchase history now a pain! [Re: Mad]
Marian Online   content
Global Moderator
Sonic Boomer

Registered: 07/04/00
Posts: 32343
Loc: near Yosemite in California
I haven't experienced any problems either, Mad. Windows 7 here.

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#1137801 - 01/08/18 04:07 AM Re: Downloading from purchase history now a pain! [Re: meryl]
meryl Offline
Settled Boomer

Registered: 01/09/06
Posts: 827
Loc: Wales
I'm windows 7 Google Chrome. I'll get on to BFG when I can summon the effort!

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