If what you're seeing is jumbled words then it sounds as if you're part way through solving the puzzle, but some of the letters are in the wrong places and need to be changed.
Here's a YouTube video which might help -- it shows the solving of a number of hieroglyphs in the game, and perhaps the one you're stuck on is among them:
Hieroglyph solves At the least it will show you the process of solving these type of puzzles.