Re: internet service call??
[Re: SharonB]
#841449
10/10/12 10:45 AM
10/10/12 10:45 AM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
GB Reviewer Glitches Moderator
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GB Reviewer Glitches Moderator
Sonic Boomer
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southeast USA
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Since you still have problems with the speed, it sounds like you still need some sort of service. What speed is your service supposed to be? At it's best I can only get 11 and a lot of times a lot less. Is that 11 Kbps or 11 Mbps? If you go to http://www.speedtest.net/what numbers does it give you?
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Re: internet service call??
[Re: Jenny100]
#841455
10/10/12 11:26 AM
10/10/12 11:26 AM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
BAAG Specialist
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Oklahoma, USA
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Did that agent say anything about a service call charge? If there won't be a service call charge, then let them do what they have to do at your house. The outage could have been the result of them upgrading their service and they may have to make changes at your house.
With that in mind, before the service tech does anything at your house, ask if there will be a charge for doing any work. If that tech tells you there will be a charge, then you can decide if you want to pay the charge and let them do what they're going to do.
I wouldn't cancel that service call because something caused you to lose service. It could be they were working on their equipment, a bad service wire coming to your house, a connection somewhere in their main line, and only by testing the connections with a test set will you and they discover if the problem still exists.
Last edited by Homer6; 10/10/12 11:30 AM.
If something gets your goat, it just proves you have a goat to get.
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Re: internet service call??
[Re: Jenny100]
#841457
10/10/12 11:33 AM
10/10/12 11:33 AM
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Joined: Jan 2009
Posts: 1,243 Delaware, USA
SharonB
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Jenny, WOW! It's MB/s -- I tested using your link for speednet and my first reading was 17.40 and then tested again and got 20.75. Second read used a different server different host. Both reads were for 100mi distance. I've never had anything close to these readings before!! My history shows that my last readings on 7/26 were for 5.13 and 9.28 - 1000mi distance. I think I'm supposed to get around 10 - 15 mb. It's hard to remember because they improved/changed the service levels here. 20MB/s is supposed to be their max speed for residential service. My bill says $29.95 for High Speed Residential. Edit: Good point Homer6, I'll let them go ahead test the system. The modem is over 5-years old -- they may want to change it out for a newer/better modem.
Last edited by SharonB; 10/10/12 11:37 AM.
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Re: internet service call?? - Update
[Re: SharonB]
#841632
10/11/12 09:51 AM
10/11/12 09:51 AM
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Joined: Jan 2009
Posts: 1,243 Delaware, USA
SharonB
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Service guy came and checked everything. Checked the cable box too. Said that everything is working okay with internet and he made a few different connections on the outside box to give me a better signal. He did the speedtest for my system and it went up to 24 mbps. He attributes the buffering times etc to XP and slow/old processor. I had been hearing a fan/hum in the cable box and getting some picture breakup as well. He offered to replace the box but says it's not running very hot and I have a good bit still recorded on it. He suggested I just unplug it for a couple minutes when it gets loud. If this happens more than once a week I should call again so they can replace the box. No service charge. Also, my modem doesn't need to be changed and it is already wireless so I won't need to upgrade that when I get my new system. He said my router is also wireless so that's something else I don't need to upgrade. (I had deliberately purchased a wired router for the stability of connection as everything is pretty close together anyway.) So I'm happy.
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Re: internet service call?? - Update
[Re: SharonB]
#841638
10/11/12 10:08 AM
10/11/12 10:08 AM
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Joined: Jun 2005
Posts: 20,115 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Near St. Louis, MO
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Great news, Sharon! I would sell my firstborn (sorry, Jason!) for those kinds of speeds! I'm grateful for my high speed broadband out here in the country, but I can only dream of speeds above 4 or 5 Mbps.
Once again, weeds are my life!
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Re: internet service call?? - Update
[Re: Draclvr]
#841642
10/11/12 10:40 AM
10/11/12 10:40 AM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
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Good to hear Sharon, though if equipment has to start being unplugged for periods of time to stop something, it is only a matter of time before it dies.
Drac, we were in the same boat, bottom of the speed bracket for DSL. Then our phone co-op came around to all the cities/towns/communities and laid fiber optic cable, with fiber drops to the houses. Now our phone service and internet service runs over fiber. We opted for the 12 MB speed, which now seems like it did when we went from dial-up to DSL. Everyone could have better internet connections if the phone companies want to spend the money. But returns won't be soon enough to cover expenditures.
If something gets your goat, it just proves you have a goat to get.
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Re: internet service call?? - Update
[Re: SharonB]
#841649
10/11/12 11:28 AM
10/11/12 11:28 AM
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Joined: Oct 2001
Posts: 5,818 Beverly Hills, Florida
kjos
BAAG Specialist
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Just wondering if this is fast. Ping-57MS Download Speed-43.78 mbps Upload Speed-5.32-mbps Thanks Richard
***To Error is Human**To Forgive is Divine***
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Re: internet service call??
[Re: SharonB]
#841653
10/11/12 11:41 AM
10/11/12 11:41 AM
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Joined: Jul 2010
Posts: 411 Texas
LadyCav
Settled Boomer
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Texas
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Good gosh a mighty, Richard! Are you sure those readings are right? My speeds are dismally slow compared to yours: 35 3.07 .71 (New home in a small town, middle of 3 internet choices.) My previous home was twice that fast. If you're not joking, you should be very happy!
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Re: internet service call??
[Re: SharonB]
#841658
10/11/12 12:06 PM
10/11/12 12:06 PM
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Joined: Oct 2001
Posts: 5,818 Beverly Hills, Florida
kjos
BAAG Specialist
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LadyCav,I tried it 3 times and all about the same speed. Richard
***To Error is Human**To Forgive is Divine***
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Re: internet service call?? - Update
[Re: kjos]
#841660
10/11/12 12:18 PM
10/11/12 12:18 PM
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Joined: Jan 2009
Posts: 1,243 Delaware, USA
SharonB
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Those are really great readings, Richard! I looked at my Mediacom Promotions page and there is one internet package better than mine. Download up to 50 Mb/s Upload up to 5 Mb/s for $39.95 per month for a year. They must have been doing major upgrades without my realizing it. I knew my internet was faster and my computer was faster but I attributed that to my reformat. Anyway, I might go for the next level in internet speed when I get my new computer. Then we'll talk "Whoosh"
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Re: internet service call??
[Re: SharonB]
#841763
10/11/12 11:52 PM
10/11/12 11:52 PM
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Joined: Jan 2006
Posts: 1,923 Texas
Terri824
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This is so sad, why such a difference? Now I understand why I keep saying I could go to the store instead of look it up online and get the information faster. My PC has slowed down in the last few months even more. Numbers are D/L 2.99 bps and U/L 0.54 bps. Terri
When you live in the past, it costs you the present.
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Re: internet service call??
[Re: SharonB]
#841765
10/12/12 12:00 AM
10/12/12 12:00 AM
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Joined: Jun 2005
Posts: 20,115 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Near St. Louis, MO
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What does your ISP have to say, Terri? Sometimes there are issues on their end and it takes some persistence to get them to address it.
Once again, weeds are my life!
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Re: internet service call??
[Re: SharonB]
#841766
10/12/12 12:05 AM
10/12/12 12:05 AM
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Joined: Jan 2010
Posts: 3,293 Rivellon
traveler
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Call your ISP up and ask about the price you're paying for what you're getting. You may find out that you can upgrade to a faster speed without paying any more than you already are. It helps if you complain about the price you're paying now. Suddenly, they have a deal for you! Gil.
"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."
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Re: internet service call??
[Re: traveler]
#841861
10/12/12 11:06 AM
10/12/12 11:06 AM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
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I didn't give the test numbers any thought until I read the other posts. I ran the test three time, clicking on the New Server button before each test.
Ping stayed the same each time: 25 ms
First test: Download was 12.99 Mbps Upload was .97 Mbps
Second test: Download was 16.01 Mbps Upload was 1.06 Mbps
Third test: Download was 15.37 Mbps Upload was .88 Mbps
Yes, do contact your ISP if the download speed is less than what you're paying for. And keep calling if it doesn't change.
It could very well be they are having equipment problems and are working to fix the problem. It's also possible there's something bad between the house and the main office. Or something wrong at the house. Everything between house and main office need to be tested in order to determine if everything is up to specs or if something is failing.
Also keep in mind that speeds will vary if you have internet service through a cable TV provider. Those I'm aware of run their internet service over their coaxial cable, the same cable used for cable TV.
(Unless the company has upgraded everyone to fiber optics. In which case, each person would be connected to an individual fiber within the cable. Or working through a splitter which breaks up the service between several users over the same fiber. Splitters don't degrade speeds near the same as everyone working over the same coaxial cable.)
This means that everyone who has cable TV or internet service work over the same wire and shield in that cable. Cable TV users won't notice a slow down because their service is one way, receive only. But internet users will notice a change because it's send and receive. And the speed of the internet service will decrease as more people get online.
Don't let them give you the garbage that they're only obligated to provide a connection, that the speed you pay for isn't guaranteed. Because if the speed isn't guaranteed then why are you being charged for something they can't provide. That's fraud.
Two last resorts if you can get satisfaction from your local provider. If you continue to have problems, and your provider keeps telling you there isn't a problem or refuse to try and fix the problem, file a complaint with your local Corporation Commission/State Corporation Commission. And if that fails, file a complaint with the FCC. Companies do not like dealing with either of these agencies.
Filing the complaints is a last ditch effort, but you are a consumer paying for a service. And the providers have an obligation to provide the best service they possibly can.
Edited to correct posting error.
Last edited by Homer6; 10/13/12 02:14 AM.
If something gets your goat, it just proves you have a goat to get.
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Re: internet service call??
[Re: Homer6]
#841867
10/12/12 11:42 AM
10/12/12 11:42 AM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
GB Reviewer Glitches Moderator
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GB Reviewer Glitches Moderator
Sonic Boomer
Joined: Oct 2000
Posts: 40,644
southeast USA
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Ping stayed the same each time: 25 ms
First test: Upload was 12.99 Mbps Download was .97 Mbps
Second test: Upload was 16.01 Mbps Download was 1.06 Mbps
Third test: Upload was 15.37 Mbps Download was .88 Mbps Homer, the first number they give you is your download speed. The second is your upload speed. Upload speeds are usually pathetic compared to download speeds and you have to get a special ($) business type connection to get upload speeds equal to the download speeds.
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Re: internet service call??
[Re: Jenny100]
#842010
10/13/12 02:15 AM
10/13/12 02:15 AM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
BAAG Specialist
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Thanks Jenny. Guess I can't read my own writing. I corrected that post.
If something gets your goat, it just proves you have a goat to get.
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Re: internet service call??
[Re: Jenny100]
#842071
10/13/12 10:31 AM
10/13/12 10:31 AM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
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No, there's enough confusion around without making more.
You're welcome.
If something gets your goat, it just proves you have a goat to get.
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Re: internet service call??
[Re: SharonB]
#842140
10/13/12 03:14 PM
10/13/12 03:14 PM
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Joined: Jun 2005
Posts: 20,115 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
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Near St. Louis, MO
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Oh, my... I'd have been raising holy heck if they wouldn't tell me what I'm already paying for. That is the worst of the worst of the worst.
Once again, weeds are my life!
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Re: internet service call??
[Re: InlandAZ]
#842175
10/13/12 07:38 PM
10/13/12 07:38 PM
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Joined: Jan 2009
Posts: 1,243 Delaware, USA
SharonB
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Delaware, USA
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Did that Inland. Now having problem testing speed at all. Does the ping (90s) then keeps flashing connecting. Internet is definitely slower. It was moving along pretty good before the internet went down and the service rep came. When I did the test after that I was shocked at the speed. Now having all kinds of difficulties. Part of the problem is that I added a big graphic mod for an RPG which insisted I have the latest DirectX, Framework 2, 4, etc, etc...
After trial and error managed to install the game, the mod and get everything working. Then used CCleaner and messed up the password connections to my bank for my financial program. Did system restore, registry restore, program restore... Think it's fixed, but one bank is being stubborn. I'm going to wait a few days to see if it magically recovers.
Okay -- 1st test - Error -- Didn't connect 2nd test -- 3mb/s 3rd test -- 8mb/s 4th test -- 23mb/s all at default server 5th test -- 2.62 mb/s 6th test -- 20.72 mb/s (Washington Beta)
Despite the test scores I'm noticing slower performance since all this started.
I think I'll adopt a wait and see what happens for a few days. Unless you think I need to do something different.
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Re: internet service call??
[Re: SharonB]
#842184
10/13/12 10:18 PM
10/13/12 10:18 PM
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Joined: Aug 2002
Posts: 7,263 Arizona
InlandAZ
BAAG Specialist
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Posts: 7,263
Arizona
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You shouldn't be seeing large differences in your download speeds just after a reboot (of the modem). It sounds like your ISP may be having issues. Try using the site below to test your bandwidth - they automatically select a nearby location. Wait a few seconds for the "Begin Test" button to display. SpeedTest.net
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Re: internet service call??
[Re: InlandAZ]
#842203
10/14/12 01:02 AM
10/14/12 01:02 AM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
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Terri: When you talk with your corporate contact, make sure you tell that person their company refused to tell you what speed you're paying for when you called the first time. You have a contract with them and are paying for specific services, so that information should be open to you and other customers who request information about their services. Some companies have procedures in place to verify who is calling, so it may very well be that first person didn't follow procedures. But they can't withhold general information about the services they provide you. And if you don't get satisfying answers from your corporate contact, keep calling up the line. Ask to speak to the next supervisor in charge. And if all else fails, contact any local, or state commissioners and file a complaint. And it that doesn't get anything done, then contact the FCC. And Terri, if speed won't increase then don't do an upgrade. You'll just be paying more for the same you have now. Unless what you're upgrading to is a maintenance plan, in which case it may be worth it. Just make sure you read very carefully what's being offered.
Sharon: The speed of your internet connection isn't dependent on anything other than the connection between your modem and your ISP's equipment. The modem is merely the interface between your computer and the ISP.
It does what's called modulate/demodulate, which is fancy talk for an electronic translator. It turns information from your computer into a signal that can be transmitted to another location. At that location that signal is turned back into computer talk, allowing your computer and the computer at the other end to communicate.
So it doesn't matter what software you installed when this all started, it isn't going to affect that connection. Problems are the result of trouble between that modem and your ISP, or the ISP and the signal destination. Troubleshooting has to start at the ISP's end of the connection, to make sure their connection from your modem to their equipment isn't the problem. Only after that can other connections be considered. Stay on them until you are satisfied with your service.
If something gets your goat, it just proves you have a goat to get.
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Re: internet service call??
[Re: SharonB]
#842205
10/14/12 01:19 AM
10/14/12 01:19 AM
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Joined: Jun 2005
Posts: 20,115 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
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Near St. Louis, MO
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Yes, what Homer6 said - especially to Terri... do not stand for such a dreadful breach of your contract with your ISP.
Once again, weeds are my life!
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Re: internet service call??
[Re: SharonB]
#842345
10/14/12 03:07 PM
10/14/12 03:07 PM
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Joined: Jan 2006
Posts: 1,923 Texas
Terri824
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Oops, they did tell me what I should connect at but only after I told them what I was connecting at. Apparently it was within the speed that I was paying for. Did not write down what they said but will call again and see what they tell me. I have the basic: •3 Mbps – Ideal for sharing photos with your family and friends •6 Mbps – Ideal for watching media-rich content, movies and gaming •10 Mbps – Ideal for multiple users in a household •20 Mbps – Ideal for all the above plus more
When you live in the past, it costs you the present.
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Re: internet service call??
[Re: SharonB]
#842351
10/14/12 03:35 PM
10/14/12 03:35 PM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
GB Reviewer Glitches Moderator
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GB Reviewer Glitches Moderator
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southeast USA
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Numbers are D/L 2.99 bps and U/L 0.54 bps. Terri, if you meant 2.99 Mbps in your earlier post instead of 2.99 bps, your numbers are very close to the 3 Mbps that you're paying for. 1 Megabit (Mb) = 1,000,000 bits and 1 Mbps is 1,000,000 times as fast as 1 bps. Most of us have faster than a 3 Mbps connection now. Note that there are 8 bits in a byte and sometimes download programs report download speed in kilobytes/sec (KB/sec) instead of bits/second or Megabits/sec. (Big B = Bytes, little b = bits). So if your download speed is 3 Mbps, it will be reported as 375 KB/sec. 3,000,000/8 = 375,000 bits/sec = 375 KB/sec.
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Re: internet service call??
[Re: SharonB]
#842376
10/14/12 06:07 PM
10/14/12 06:07 PM
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Joined: Jan 2006
Posts: 1,923 Texas
Terri824
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Thanks for the information Jenny. This concerns me how everyone else can remember this stuff and I stay out in left field, lost!
When you live in the past, it costs you the present.
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Re: internet service call??
[Re: Jenny100]
#842453
10/15/12 01:33 AM
10/15/12 01:33 AM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
BAAG Specialist
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Terri, they didn't need any information from you in order to tell you what speed you're paying for. That's in their records, and isn't dependent on any speed test you run. The only information they needed would be that which validates you are who you say you are.
I wonder what they would have told you had you not known the results of the speed test?
If something gets your goat, it just proves you have a goat to get.
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Re: internet service call??
[Re: SharonB]
#842508
10/15/12 09:26 AM
10/15/12 09:26 AM
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Joined: Jun 2005
Posts: 20,115 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
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Posts: 20,115
Near St. Louis, MO
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That's what I would like to know....
Once again, weeds are my life!
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Re: internet service call??
[Re: Draclvr]
#842555
10/15/12 02:49 PM
10/15/12 02:49 PM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
BAAG Specialist
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Oklahoma, USA
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Drac, I get the feeling they're just agreeing with what Terri told them. As though they're covering up something. In short, I smell a year old fish.
If something gets your goat, it just proves you have a goat to get.
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Re: internet service call??
[Re: SharonB]
#842577
10/15/12 04:40 PM
10/15/12 04:40 PM
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Joined: Jun 2005
Posts: 20,115 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
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Joined: Jun 2005
Posts: 20,115
Near St. Louis, MO
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You and I are thinking on the same wave-length.
Once again, weeds are my life!
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Re: internet service call??
[Re: SharonB]
#842610
10/15/12 07:03 PM
10/15/12 07:03 PM
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Joined: Jan 2006
Posts: 1,923 Texas
Terri824
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I agree, I didn't like that at all. It did make me feel that they were just going by what I was saying. Then again, remember I only have basic. Terri PS.... Can someone tell me why I can't preview my post? This happens about 75% of the time. It just says Loading Preview...
When you live in the past, it costs you the present.
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Re: internet service call??
[Re: Jenny100]
#842739
10/16/12 11:52 AM
10/16/12 11:52 AM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
BAAG Specialist
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BAAG Specialist
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Posts: 5,588
Oklahoma, USA
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Terri, even though you just have the basic, they still should have told you what you're paying for without you giving them any speed results information.
There have to be orders written showing what speed you requested, or are available to you. This order goes to whomever programs the equipment, runs any office wiring, and to their records bureau. Once they validated who you are, they could pull up this information on their computers.
If something gets your goat, it just proves you have a goat to get.
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Re: internet service call??
[Re: SharonB]
#842754
10/16/12 12:51 PM
10/16/12 12:51 PM
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Joined: Aug 2002
Posts: 7,263 Arizona
InlandAZ
BAAG Specialist
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BAAG Specialist
Joined: Aug 2002
Posts: 7,263
Arizona
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Inland, I just retested twice and got approx 11 mb/s download and 1.5 mb/s upload each time. There are noticable pauses in changing sites/pages on the web which I didn't notice prior to the original loss of connection.
My computer has been shutting down on it's own. At first I thought I had set something to cause it, but it's happening more frequently now. I think it's dying. Could this have an affect on my internet speed? It could have an impact on page resolution (the time it takes to display the page), but the download speed should remain a constant. If you're paying for 24 Mbps, you should be seeing better numbers. Is this by any chance a Cable network?
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Re: internet service call??
[Re: InlandAZ]
#842880
10/17/12 12:49 AM
10/17/12 12:49 AM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
BAAG Specialist
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BAAG Specialist
Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
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Sharon, the speed of your internet is determined by the cable path from your provider to your house, what's been programmed into the equipment, and by the modem communicating with the providers' end. And as Inland said, it will change if the number of users increase.
The users' computer doesn't do anything to adjust the connection speed, it's just a means for users to access the internet by using the appropriate software.
The only way speed can be adjust by a computer is through the one your provider uses to program their equipment.
But I'd say you do have something going wrong with your computer if its shutting itself down. Possibly something is overheating or the power supply is failing, or something else entirely. This type of computer trouble would be difficult for a owner to trouble shoot because it's what's know as coming and going trouble. And starting a switching out of hardware in the hopes that's the problems will take time and money for spare parts. This type trouble is best diagnosed by a computer repair shop.
If something gets your goat, it just proves you have a goat to get.
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Re: internet service call??
[Re: SharonB]
#842918
10/17/12 07:54 AM
10/17/12 07:54 AM
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Joined: Jun 2005
Posts: 20,115 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
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Near St. Louis, MO
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Mine was doing that off and on for awhile along with some other strange things. Finally pinned it down to a bad stick of RAM. Replaced the RAM and have had not problems since. Thank heavens for a relatively cheap fix!
Once again, weeds are my life!
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Re: internet service call??
[Re: SharonB]
#842932
10/17/12 09:51 AM
10/17/12 09:51 AM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
GB Reviewer Glitches Moderator
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GB Reviewer Glitches Moderator
Sonic Boomer
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southeast USA
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The system seems to shut itself off unexpectedly when it sits idle for a few hours. If you haven't done this already, check that the power settings aren't set to turn off the hard drive after a few hours. Draclvr, how did you determine it was bad ram and how did you figure out which stick? I don't know how Draclvr did it, but you can check your RAM using memtest86 or memtest86+, which is a free download. http://www.memtest86.com/http://www.memtest.org/Another strategy is to remove one stick of RAM at a time and see if the problem goes away. If you find what you think is a bad stick, try it in a different slot to make sure it's not the slot that's gone bad.
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Re: internet service call??
[Re: Jenny100]
#842950
10/17/12 10:43 AM
10/17/12 10:43 AM
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Joined: Jan 2009
Posts: 1,243 Delaware, USA
SharonB
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Jenny, I ordered the cd from them. I probably should have at least tried to download it myself but I got nervous looking at "iso files" "extract to bootable cd", etc. Anyway, once it comes I'll test-out the memory and see what happens. It probably won't hurt to have that on hand as a utility anyway. Edit: I just checked the power settings in my control panel. On the first screen the setting for hybernate was never as were all the other settings. On another tab there was a check block for allowing hybernation. It had been checked to allow. I unchecked it and hit apply. Don't know if that will make any difference. Edit: So far, so good. Machine has not turned itself off yet. I'll watch it for a few days (only turning it off at night) and see what happens.
Last edited by SharonB; 10/17/12 09:05 PM.
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Re: internet service call??
[Re: SharonB]
#843085
10/17/12 10:57 PM
10/17/12 10:57 PM
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Joined: Jun 2005
Posts: 20,115 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
True Blue Boomer
Joined: Jun 2005
Posts: 20,115
Near St. Louis, MO
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Windows 7 comes with a built-in ability to test the memory. When I ran it, it found problems with the hardware. So, I then ran memtest and it verified what the Windows 7 test found.
Once again, weeds are my life!
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Re: internet service call??
[Re: Draclvr]
#843106
10/18/12 01:01 AM
10/18/12 01:01 AM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
BAAG Specialist
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BAAG Specialist
Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
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Does the computer have to be powered up for the internet phone to work? Unless you power down the modem I would think the internet phone would work with or without the computer on.
If something gets your goat, it just proves you have a goat to get.
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Re: internet service call??
[Re: SharonB]
#843463
10/19/12 02:17 PM
10/19/12 02:17 PM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
BAAG Specialist
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BAAG Specialist
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Oklahoma, USA
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Yeah, turning on hibernation will put the computer into sleep/standby mode. Usually all that's needed to bring the computer back to life is to press the power button again. We have our computer setup that way, so I can leave it and go do something else knowing the computer will go to sleep after a certain amount of time. Then pressing the power button wakes it up.
If something gets your goat, it just proves you have a goat to get.
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Re: internet service call??
[Re: SharonB]
#844207
10/23/12 01:19 PM
10/23/12 01:19 PM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
BAAG Specialist
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Posts: 5,588
Oklahoma, USA
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Did you receive the CD you ordered Sharon? If so, have you checked the memory in your computer?
If something gets your goat, it just proves you have a goat to get.
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Re: internet service call??
[Re: SharonB]
#844241
10/23/12 05:13 PM
10/23/12 05:13 PM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
GB Reviewer Glitches Moderator
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GB Reviewer Glitches Moderator
Sonic Boomer
Joined: Oct 2000
Posts: 40,644
southeast USA
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It did the Windows turn-off music and a moment later it was off. If it did the Windows turn-off music before turning off, that's different from just suddenly being off as if you pulled the plug on it. Somehow it's getting the signal to turn off.
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Re: internet service call??
[Re: SharonB]
#844244
10/23/12 05:19 PM
10/23/12 05:19 PM
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Joined: Jun 2005
Posts: 20,115 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
True Blue Boomer
Joined: Jun 2005
Posts: 20,115
Near St. Louis, MO
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Correct - when mine was randomly turning off, it would just be off and didn't go through the shut-down procedure.
Once again, weeds are my life!
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Re: internet service call??
[Re: SharonB]
#844314
10/23/12 11:56 PM
10/23/12 11:56 PM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
BAAG Specialist
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BAAG Specialist
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Posts: 5,588
Oklahoma, USA
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Have you run any virus scans? Or Malware scans? It could be your computer has a bug that's telling the computer to shut down.
I'm with Drac and Jenny, something is giving the computer the shut down command.
If something gets your goat, it just proves you have a goat to get.
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Re: internet service call??
[Re: SharonB]
#844484
10/24/12 05:36 PM
10/24/12 05:36 PM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
GB Reviewer Glitches Moderator
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GB Reviewer Glitches Moderator
Sonic Boomer
Joined: Oct 2000
Posts: 40,644
southeast USA
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I think my motherboard is running hot at 59/60c but I don't know if that would cause the system to power down. There's a setting in the BIOS that tells the computer how hot it can get before shutting down.
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Re: internet service call??
[Re: SharonB]
#844492
10/24/12 07:28 PM
10/24/12 07:28 PM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
GB Reviewer Glitches Moderator
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GB Reviewer Glitches Moderator
Sonic Boomer
Joined: Oct 2000
Posts: 40,644
southeast USA
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Some UPS (Uninterruptible Power Supply) comes with software that will automatically shut down the computer if the power goes out. If something is going wrong with the UPS, it might do something like turn off the computer when there is no power outage. Do you have a UPS and did you install software for it? Another possibility -- the power button itself might have a bad connection -- acting as if it's been pressed when it hasn't. If you want to check your Event Viewer in XP, here are instructions https://support.gateway.com/s/SOFTWARE/MICROSOF/7509594/750959425.shtml
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Re: internet service call??
[Re: InlandAZ]
#844568
10/25/12 07:12 AM
10/25/12 07:12 AM
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Joined: Jan 2009
Posts: 1,243 Delaware, USA
SharonB
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Delaware, USA
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Where do I find the Event Manager?
Memory okay. 0 errors. Norton Antivirus 2012 complete system scan only came up with a few cookies.
Will check out Bios for overheating next and Event manager log when I can find it.
Edit: Sorry Jenny. Did not see your posting when I replied. Will check it out.
Usually I don't know when the system turns off. It either does it when I'm out and have left the system running or I've fallen asleep and wake to find the computer off. The last time occurred while I was watching TV and the shutdown music happened and then it was off.
It doesn't occur at regular intervals or times which makes me think it may have something to do with overheating. But then I've played games for hours without anything happening. This only happens when the system is sitting idle.
Will check Bios and your site Jenny and let you know my findings. (I don't have a UPS.)
Last edited by SharonB; 10/25/12 07:26 AM.
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Re: internet service call??
[Re: SharonB]
#844781
10/26/12 12:45 AM
10/26/12 12:45 AM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
BAAG Specialist
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BAAG Specialist
Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
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Because the computer is shutting down as though its been told to shut down, is it possible there's a setting that's been set to shut down the computer after so much idle time?
I ask because some have said if this or that is going bad the computer just shuts off, not shuts down.
If something gets your goat, it just proves you have a goat to get.
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Re: internet service call??
[Re: Homer6]
#844854
10/26/12 09:36 AM
10/26/12 09:36 AM
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Joined: Jan 2009
Posts: 1,243 Delaware, USA
SharonB
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Delaware, USA
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If there is a setting that has been changed I can't find it. I'm going to check out Norton Antivirus to see if any settings were changed when it updated. I know there is a setting there that will cause the system to turn off after a complete scan, but I'm pretty sure I told it to stay on. I glanced at the Event Log and didn't really understand it. I think it said that Adobe tried to do something and something didn't complete and there might be file corruption. I ran chkdsk from within Windows but it didn't tell me anything. There was no report about corrupted files or any problems. I did have it set to try to recover any damaged sectors or whatever. I didn't tell it to automatically repair as I wanted to see what the damage was first. Either there wasn't any or Windows is trying to keep it a secret. I'm beginning to think I'm going to have to do a reformat to recover from these behavior problems with my PC. I don't want to do it because it can be a nightmare trying to get it updated to proper working order. I think it's probable that I caused these problems by making changes in the system. Deleting files that may have been necessary, etc. If I do decide to reformat at least I have my external hdd to backup any data I don't want to lose.
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