The winners to the Veil of Mystery: Seven Little Gnomes Giveaway are:

MrMentalD
Sherlock
Uncle Reg
Koalanut
Mad
Flo NS
Auntiegram
GrandmaKate
kjos
JennyP

Congratulations to you all and a big thanks to Viva Media!

Please send me an email (no PM) with your name and the email address that you wish your activation code to be sent to.

You have until April 18th to claim your code or it will be given to a runner-up.

Happy gaming!

Ana

Thank you, Ana and Viva Media.

Congratulations to the winners!

Oh my, I'm so excited!! Thanks, Ana. And thanks to Viva Media and Gameboomers for this great opportunity!

How fun for you winners! Congratulations!

Hey, I won!

Thanks to Ana and Viva Media. , and congrats to all the other winners.

WOW I won thanks Ana and Viva Media. Congratulations to all the other winners.
Richard

Congratulations to the winners! Enjoy!

Congrats MrMentalD,Sherlock,Uncle Reg,Koalanut,Mad,
Flo NS,Auntiegram,GrandmaKate,kjos, and JennyP!

Congrats to the winners.

Congrats to all the winners!

Thanks so much to Ana, Gameboomers and Viva Media!!!

Koalanut

Thank you so much for the congrats!

Congrats to all the winners.

Yeah congrats to the winners, MrMentalD, Sherlock, Uncle Reg, Koalanut, Mad, Flo NS, Auntiegram, GrandmaKate, kjos, and JennyP Have a Great Time Playing

Congrats! Come back and let us know how the game is. Thank you Ana and Viva Media!

Congratulations to all the lucky winners!

Thanks to Ana, Viva Media and GameBoomers for yet another fun giveaway!
Jeanne

Wow, a winner. I would never have guessed. Thank you Ana and Viva Media.

Congratulations to all other winners, and thanks for the good wishes everyone. Looking forward to telling you about the game.

Thank you Ana and Viva Media for a chance to play what I'm sure is a great game.

Thanks everybody for the congrats!


Nan

To the winning bunch -
Enjoy your game and do let us know what you think of it.

Congratulations to all you lucky winners!
Terri

Congrats to all the winners!!!

I am a winner !! How fabulous !! A big thanks to you BrownEyedTigre and to Viva Media, of course
And congrats. to all the other winners

I'll send my email now

Have fun you lucky winners.

I am hoping to get MrMentalD, JennyP and GrandmaKates email tomorrow, if not I will the send in the seven of you that responded so you can get the code quickly. for checking in so quickly!

Ana

Woa. I finally won something well this will ease the wait for broken age, moebius and mgx

Thank you so much

Thanks Ana and Viva Media. Gosh, I don't think I've ever won anything like this before - bottle of wine was my top event. Well done everyone else who won. Look forward to playing the game!

Congats to all the winners, enjoy the game.

kathy

All email addresses have been received and they have been forward to Viva Media. You should be getting your codes soon.

Happy Gaming!

Ana

Thanks for the info Ana!!! I'll keep an eye out for it. Happy gaming everybody!!!!


Nan

I hope you all enjoy the game!

Thanks Ana.
Richard

Whooppee !!!!!!!!!!!!!!!!!!
Thank you so much, I am rather thrilled !

Codes have been emailed, please check your in boxes.

Just got mine, downloading now.

I've downloaded, installed and activated. However, it won't come out of windowed screen. It has the option for full screen, but it won't take. Sent an e-mail, waiting to see what they say.

Also, if you copy and paste your activation code, it might not work, because of the highlight. I had to type in the code and then it worked.

Thanks for the info, Flo. And thanks for letting us know that you got your code. I found mine in my deleted folder. How it got there, I don't know! But, I wouldn't have know to even look for it if you hadn't posted.

Thanks Flo, I copied and pasted and can't get the game to run. Going to try your suggestion. Off to try again!

Koalanut

Received my code also, thanks, and will try downloading later today

EDIT :
I just downloaded the game but it was immediately removed by Norton as a "threat".
I'll have to see what can be done, now !!

Congrats to the winners!

Hi
Received mine today as well, thanks to Ana and Viva. Have downloaded but also had a problem with my AVG security which identified a threat and deleted the file. Now can't access. Will try again later.

Badenkate

MAD I am having the same problem with AVG. I ended up buying the game because I so wanted to play and I have not been able to play. If I turn AVG off the game installs but then it won't open. I have emailed support for some assistance. Hope you get play.

Barbara

I had this problem with AVG in the past, although it involved a physical CD rather than a download. What I had to do to get the game to install and run was to completely remove AVG from my computer, play the game, and then reinstall AVG - not a good solution. There is also a way to tell AVG to put the file that it doesn't like on its list of exceptions and in doing so you can get the game to run anyway, but that's a bit of a hassle just so that you can play a game.

What I ultimately ended up doing was to install Avast as my antivirus instead and I haven't encountered this problem since. It will alert you when it encounters what may possibly be a suspicious file, but it lets you decide whether or not you want to proceed.

I'm sorry to hear that some of you are having this problem. Antivirus programs are certainly well meaning, but sometimes they can be a pain in this regard. I'm sure this problem will get sorted.

When Kaspersky alerted me, I told it to run anyway, so it did. However, the game won't open. It's fully installed, in fact, I did it twice, but just doesn't want to start.

I haven't received my game yet but having read all the trouble other gamers are having I think I might buy it.
Richard

I did buy the game and Norton wasn't going to allow it to install. Norton does, however, have an option to override which I did and the game installed. I had a little trouble with the code but it finally was accepted. Now the game will not launch and I have tried everything I can think of but nothing seems to work. I have opened up a ticket with Viva Media, sent them the specs for the machine but have seen other posts out on the internet with similar problems.

I got my email last night and the download, installation and activation were all accomplished without incident.

I can't comment on the AVG issue other than to say that I'm using Microsoft Security Essentials, which did not raise any objection to the entire download, installation and activation process.

I was able to copy and paste the activation code successfully, but I used an intermediate step in the process. I copied the activation code and pasted it into Notepad, saving it as a text file in the same folder as the downloaded setup file, which did not preserve that highlighting that was in the email. When I ran the game and got the activation screen, I copied the code from the saved text file, and it worked perfectly.

Thanks again to Ana and Viva Media for this giveaway.

I am sorry for those that are having difficulties. I know that Viva will help you get the games going, please be patient because it's the weekend.

Ana

I guess everybody got the code and the game except me. Still waiting.
Richard

Did you check your spam folder?

Sure did. Not there.

I just cc'd you on an email, let me know if you got it.

Thanks so much for helping me I got your E-mail.
Richard

No problem, he will get to it on Monday but he will take care of it. Thanks for being patient.

Ana

kjos just wanted you to know that I didn't get the free game, I actually bought my game directly from Viva Media and am still having the issue with AVG. I just wanted you to know that because I saw your post where you said you might buy it.
I'm sure we will hear from them early next week and hopefully the game will run. I don't know why it won't open. I have never had a problem with AVG before. Makes me think that maybe I should look into another virus program. UGH!!!!

What's surprising me is that I've never had a problem with AVG before. Admittedly I usually use discs not downloads - but I've downloaded other stuff and it's not caused a problem.
I've also sent an email direct to Viva, so I'll wait and see what happens

AVG has deleted BigFish Games as well, it happens with a lot of the anti-virus at one time or another. Some components trigger a false positive. The importance is to notify the anti-virus companies after the specific component is identified so that add that to their accepted list. Otherwise people will continue to have the trouble.

It really does sound like a great game. I have had other Viva Media games that have run with no problems, so I am sure they will get this one working.

I don't have AVG, I have McAfee, and can't open the game either. I have tried redownloading and installing with it off and still no go. I did copy and paste the key in the first time, and so far that box has not come up again to type in the key. I did use CCleaner to make sure it was out and deleted Viva folder to get a clean reinstall.

Thanks Ana, I am sure it is some tweek in the programing somewhere. Looking forward to the game, I saw the screenshots. Looks good!

I redownloaded with my Kaspersky off and it still won't play. I don't think it's an antivirus issue.

"The importance is to notify the anti-virus companies after the specific component is identified so that add that to their accepted list. Otherwise people will continue to have the trouble."

I am assuming it is down to Viva Media to do that, BrownEyedTigre ??

No, that was directed to members. I have seen many developers over the years ask us (consumers) to ask the anti-virus companies to look into their lists because they are getting false positives. I do not have time to find them all, but here is one example of BF asking us to contact AVG.

The more that complain, the faster they fix it.

UPDATE: Viva-Media is working on the download issues and hope to have a solution by the end of the day. Please be patient.

Richard, you were resent the code. Please check your email.

Ana

Ana I received the code and installed the game everything worked fine. Went to play the game but I can't get a full screen. Put a check on the full screen and applied, didn't do any good. The game will play but to small.
Richard

Richard, please email them back and let them know. Their download website is new and they are learning with us.

Ana

This was the same problem I had. No amount of clicking Full Screen will work. However, I closed the game and opened again, and what I had was Wide Screen, I guess, but still not full screen. Better than small window, but still windowed. I received an e-mail that they were looking to fix it, but I'm finished now.

I just finished the game in a couple minutes over 2 hrs.

The game wasn't bad, the music was appropriate, the puzzles were ok, nothing too challenging, the graphics were fine, some things were hard to find in HOS. The guide was outside with the menu, you have to leave the game to look at it. That was a nusance.

Thar's the same thing I got Flo. I emailed them, waiting for a reply. I got a wide screen to when I restarted the game but will wait for a full screen before I play. Thanks

Got a answer from Andrew re downloaded the game and it works good now. Played about 20 min.
Loaded with HOS. Not my cup of tee

Richard

My game is up and running too. Played about 10 minutes and all is well. Looking forward to playing some more.

Thanks for all the help Ana and Viva Media and Andrew!

Robin

Just got an email about an hour ago. I'm downloading now, so I guess we'll see. Haven't even been able to see the game yet, so I'm excited!

Andrew and Viva have been hard at work to get the kinks out. I thank you all for being patient and hope that the new links are working for you all now. Please do not forget you have to clear your old profiles not just the game.

I don't think I ever had an old profile since I couldn't even get the game to open. But, after following the directions in Andrew's email, I am happy to report that my game is up and running. Now I just need to find the time to try it out! Thanks for all your help, Ana!

So happy to hear you are running smoothly now Sherlock! Enjoy.

Hi BrownEyedTigre

In response to my email to Viva Media (re Norton Security removing the downloaded files) I was sent a new download link this morning - and I'm happy to say it worked fine, the game then installed fine and I am now playing it.

So plentiful of "fine" !!

I will now relay my thanks to Viva Media right away

Cheers.

Mad

Hi

Gave up trying to get it to work on my computer - Vista and AVG, and downloaded it on my husband's computer - Windows 7 and McAfee. Although there was a security query, I managed to over-ride it and it works fine with a full-screen picture. Thanks Ana and Viva, looking forward to playing it

Glad you all seem to be able to play now. GrandmaKate, if you followed the directions in Andrew's email exactly and still unable to run can you please let them know that? In order for them to get their new download service working for all, they need to know what is not working.

The first one had a built-in strategy guide, even though you had to back out to the main menu to access it. In the new download, this strategy guide is missing.

Please reply to Andrew's email and let him know.

Well I guess I should have checked in here. The same thing happened to me. Norton deleted it before I could install it. I turned Norton off and redownloaded and could not get past the verification step.

I then emailed them and today, as I was busy the last few, I downloaded from the new link I was given and Norton said everything was fine. Game downloaded and installed just fine.

I then had a little trouble with activation with the copy/paste thing so just typed it in and whola....I can play the game and it looks like a good one too!!!

Hope everybody can get things all straightened out and play the game also!!


Nan

I emailed him this afternoon, haven't got a reply back yet. I expect that they are probably aware of it. I wouldn't be surprised if changing to the non-strategy guide version is the reason why that old profile folder had to be deleted.

I got the new download site and still am having the same problem. Norton gave me a warning but it still installed. Still will not run even in XP compatibility mode and system admin rights. If anyone has Andrew's information I would appreciate it. Perhaps the person I am working with on the support desk hasn't gotten the updates yet.

Nancy, I PM'd you the instructions. Hope it helps.

Andrew is not the technical support person, so please do not share his email with those not in the giveaway. He is gracious enough to assist us in the giveaways and he has other responsibilities. Thanks for understanding.

Didn't share any emails, just how to delete the profile.

Thanks Sherlock.