Big Fish Forum Update
#907420
08/12/13 12:04 PM
08/12/13 12:04 PM
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Joined: Jan 2004
Posts: 83,351 In the Naughty Corner
BrownEyedTigre
OP
The Sassy Admin and PR Liaison
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OP
The Sassy Admin and PR Liaison
Sonic Boomer
Joined: Jan 2004
Posts: 83,351
In the Naughty Corner
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Dear Big Fish Community,
Over the years, our forums have been one of the key ways we communicate with you, and have served as an integral source for game-play help. We have always strived to provide you with the best experience possible, and we value your input and dialogue. Unfortunately, our current forums just haven’t been meeting our expectations of providing a first-rate customer experience.
Recent attempts to upgrade our forums highlighted certain critical issues that cannot be resolved forcing us to abandon the new solution, and we simply cannot continue to sustain our current forums while also maintaining a positive customer experience.
As you may know, our current forums have been unstable for quite some time. In order to shore up and scale our existing forums, we have made the difficult decision to remove Chit Chat Corner and other general forums in order to maintain a very critical forums service – the game forums. We will continue to create, support, and maintain our game-specific forums so you will have continued access to game hints and tips from both Big Fish and other players.
Beginning Tuesday, August 13th at 3:30pm PST, our forums will enter maintenance mode so we can modify our service and address key technical and performance issues. When the maintenance is complete, the game forums will return but all other general forums will have been retired. We estimate the maintenance period may last several days.
We’re committed to providing great games and great game-related experiences. We invite you to complete this survey and let us know what type of community engagement and social sharing you’d like to see in the future. Additionally, we encourage you to visit a dedicated news and forums site at Game Boomers if you would like to participate in their forums community.
We appreciate your support and understanding.
Sincerely, The Big Fish Team There is another announcement here.
Don't feed the Trolls
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Re: Big Fish Forum Update
[Re: BrownEyedTigre]
#907577
08/13/13 08:58 AM
08/13/13 08:58 AM
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Joined: Feb 2000
Posts: 1,691 Hiding Under a Rock
gamenut
Addicted Boomer
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Addicted Boomer
Joined: Feb 2000
Posts: 1,691
Hiding Under a Rock
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I think is good to trim things down a bit-BUT what I really wish they'd do is TRIM the awful Game Manager 'App'. Just have one that doesn't take up 1/2 your screen(even when you've used the arrows top/bottom to shrink it a bit(a VERY tiny bit) when you want to use another program but still keep an eye on your game download progress(which is never consistant-and with the newest version, slower than ever). Just give me a GM without telling me about the other games or 'specials'-get rid of that annoying page hogging 'For New Members' pop-up- just a GM that shows the que and progress, and also shows the other games you have downloaded at that time to play. Period.! Don't need it hogging my pc's resources. If need to know about other games just go to the website...whenever without having to need it in the game manager!. In the que where you're downloading they started loading it up with graphics of games that keep changing while you're trying to get your game downloaded...so when they had that I had to click on each one of those until there were no more-that helped a bit with the less time downloading-but they still run them on the bottom of the regular Games you've got downloaded to play screen. Don't need that. Now they've also got 'Streaming' or whatever it's called now-Instant Play?--don't need it on the GM-the info is at the WEBSITE. I don't need a WEBSITE for a GM.! I'm probably the only person that has been bothered by this stuff but it's a real problem for me....and with this newest GM and all it's new additions AND sever games not completing their downloads/intalling/activating...and taking forever...and then (after having played the demo fine -once it got downloaded...)the full game won't run correctly-this may be a deal breaker for me to continue using BF. Which will really bite.-for me. because almost every game in the past few years since i have been a memeber has been enjoyable (i like them creepy!). I am wondering if they need to develop another GM-in other words have one for PC and one for Mobiles. I don't play games on anything except my pc/laptop. just use the mobile for txt and voice-too expensive othrwise for me for anything else.... SO--maybe while they're trimming the Forums they can TRIM THE GAME MANAGER!-and while I'm at it..those Collector editions- and then later the same game as a SE offered as a 'New Game', it's not, it's the same Game-just without that extra music or screen savers, etc. I wish they'd have the FULL game (the regular game AND the 'Bonus Play" as a game-this if someone wants the Extras associated with that game have them available-in a seperate pkg to pay for and download. -again, less hogging on whatever device you're going to use-
Last edited by gamenut; 08/13/13 09:09 AM.
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Re: Big Fish Forum Update
[Re: BrownEyedTigre]
#907585
08/13/13 09:51 AM
08/13/13 09:51 AM
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Joined: Jan 2004
Posts: 83,351 In the Naughty Corner
BrownEyedTigre
OP
The Sassy Admin and PR Liaison
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OP
The Sassy Admin and PR Liaison
Sonic Boomer
Joined: Jan 2004
Posts: 83,351
In the Naughty Corner
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Gamenut, I am sorry you do not like the game manager but the most efficient way is to have one GM that covers everything and you can choose to use whatever features you like and ignore those you do not. They have in the past made old versions available if someone asks them for it, but I do not know if they are still offering that. Please contact them here for assistance. Have a happy day! Ana
Don't feed the Trolls
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Re: Big Fish Forum Update
[Re: Flo NS]
#907698
08/14/13 01:11 AM
08/14/13 01:11 AM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
BAAG Specialist
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BAAG Specialist
Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
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There are going to be a lot of upset people because of BF's decision. They won't care why it's done, only that it's done. They will feel BF doesn't care about their customers simply because BF no longer has a general forum. They won't consider that the forum BF provided was at BF's expense, and it was up to BF whether or not the forum continued.
Forums are a nice place to visit, if run properly. But if they can no longer be maintained, they can no longer be maintained. And it's no slight on any customer who does business with that site.
I do feel for the Mods at BF, though, because it's going to be a nightmare at first. They'll have to constantly remind people the game threads aren't general forums and topics must stick to the threads title.
Last edited by Homer6; 08/14/13 01:12 AM.
If something gets your goat, it just proves you have a goat to get.
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Re: Big Fish Forum Update
[Re: Homer6]
#907732
08/14/13 07:21 AM
08/14/13 07:21 AM
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Joined: Nov 2000
Posts: 34,388 United Kingdom
Mad
Sonic Boomer
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Sonic Boomer
Joined: Nov 2000
Posts: 34,388
United Kingdom
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The excellent Customer Service they provide is the most important aspect for BigFish to retain, in my opinion Running a Games Forum as well is a bonus !!
Time : The Most Precious Commodity
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Re: Big Fish Forum Update
[Re: BrownEyedTigre]
#907764
08/14/13 09:56 AM
08/14/13 09:56 AM
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Joined: Jan 2004
Posts: 83,351 In the Naughty Corner
BrownEyedTigre
OP
The Sassy Admin and PR Liaison
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OP
The Sassy Admin and PR Liaison
Sonic Boomer
Joined: Jan 2004
Posts: 83,351
In the Naughty Corner
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Agreed Mad. The only thing they are closing is their non-game chit chat forum. This enables them to focus on things game-related which is really what it's all about anyways. Ana
Don't feed the Trolls
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Re: Big Fish Forum Update
[Re: BrownEyedTigre]
#907780
08/14/13 11:44 AM
08/14/13 11:44 AM
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Joined: Aug 2013
Posts: 4 North Texas, USA
yowzasma
Junior Boomer
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Junior Boomer
Joined: Aug 2013
Posts: 4
North Texas, USA
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Thank you BrownEyedTigre ,Mad & Homer6 I'm with Big Fish also + I'm getting used to the new GM and sort of liking it ! Have bought games using it , even using the pcc and sale codes. It is convenient to be able to look up my purchased games without going to my account BUT, geee I wish BF would put a little check box of some sort next to each game so we could mark it played or not :/
Don't do today what you can put off till tomorrow
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Re: Big Fish Forum Update
[Re: BrownEyedTigre]
#907849
08/14/13 05:44 PM
08/14/13 05:44 PM
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Joined: Mar 2007
Posts: 908 KY
carlahelp
Settled Boomer
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Settled Boomer
Joined: Mar 2007
Posts: 908
KY
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I'm with the others. I use the forums for game help and never got into word forums or chitchat. I am very glad to see the game forums separate because it was getting where you couldn't find any help or hints. They also have the best customer service of any business I have dealt with., I have been with BFG for many years and wouldn't change. I'm sorry others felt the they had to leave.
carlahelp
Last edited by carlahelp; 08/15/13 07:43 AM.
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Re: Big Fish Forum Update
[Re: Sparkle]
#908310
08/17/13 05:37 AM
08/17/13 05:37 AM
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Joined: Nov 2000
Posts: 34,388 United Kingdom
Mad
Sonic Boomer
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Sonic Boomer
Joined: Nov 2000
Posts: 34,388
United Kingdom
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" I hope some of these folks take the advice that was given to sign on with GameBoomers. Might help them to lighten up on BFG a bit. smile." Or, alternatively, let them first visit one of the many truly BAD sites there are out there before coming to a fantastic one like Gameboomers and then they might come to realise just how good BigFish is
Time : The Most Precious Commodity
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Re: Big Fish Forum Update
[Re: BrownEyedTigre]
#908581
08/18/13 05:41 PM
08/18/13 05:41 PM
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Joined: Feb 2000
Posts: 1,691 Hiding Under a Rock
gamenut
Addicted Boomer
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Addicted Boomer
Joined: Feb 2000
Posts: 1,691
Hiding Under a Rock
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Bernie! Haha-nope still not a fan of new 'app'. would like to see a stripped down version-I get quite a few games so mainly I look at Today's game-check the Forum on it to see if any tech issues - read reviews and that's about it - sometimes a walkthrough. Don't want to see info about other games in the app(most not interested in to begin with)-Just would like to pick my game and download it. My laptop just doesn't need more stuff using up resources it or I don't need. I do understand that others with different devices or whatever may really like the new app and that's fine-just sometimes 'less is more'. HOWEVER-I Do like Big Fish. Like their games and when had an issue with a game not running (think in over 4yrs there've been 2, maybe 3 only) they were good to give credit. Just have an issue with the new App (also didn't like the previous GM for same reasons). I have heard from several others that also feel the same way-maybe they'll come out with another version without all the extra stuff that people can get instead of only this current one.
Last edited by gamenut; 08/18/13 05:43 PM.
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Re: Big Fish Forum Update
[Re: Marian]
#909263
08/22/13 02:06 AM
08/22/13 02:06 AM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
BAAG Specialist
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BAAG Specialist
Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
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That all very interesting. It's probably good BFG closed their CCC forum since it's probable there will be many not happy with the changes. But businesses have to make decisions that keep them viable.
If something gets your goat, it just proves you have a goat to get.
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Re: Big Fish Forum Update
[Re: Homer6]
#909365
08/22/13 01:18 PM
08/22/13 01:18 PM
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Joined: Nov 2000
Posts: 34,388 United Kingdom
Mad
Sonic Boomer
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Sonic Boomer
Joined: Nov 2000
Posts: 34,388
United Kingdom
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Thanks, BrownEyedTigre Hopefully, despite all the restructuring etc, BigFish won't move away from the "Games for PC" market.
Time : The Most Precious Commodity
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Re: Anyone feeling nervous about Big Fish?
[Re: gmm80]
#910573
08/28/13 04:13 PM
08/28/13 04:13 PM
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Joined: Jan 2004
Posts: 83,351 In the Naughty Corner
BrownEyedTigre
OP
The Sassy Admin and PR Liaison
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OP
The Sassy Admin and PR Liaison
Sonic Boomer
Joined: Jan 2004
Posts: 83,351
In the Naughty Corner
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There is no reason to be worried about BigFish. They are a very proactive company as opposed to reactive which will ensure their continued success. Most companies end up going under because they wait until they are doing poorly before adjusting how they do business and then it's generally too late. BigFish continually accesses what works and what doesn't before it can sink them. I would not worry about the games you purchased. Ana
Don't feed the Trolls
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Re: Anyone feeling nervous about Big Fish?
[Re: BrownEyedTigre]
#910592
08/28/13 06:17 PM
08/28/13 06:17 PM
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Joined: Jun 2005
Posts: 20,116 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
True Blue Boomer
Joined: Jun 2005
Posts: 20,116
Near St. Louis, MO
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Yes, what Ana said. I'm not worried about a company like Big Fish. However, there are ways to backup your games. I believe there is a subject on that down in the Glitches forum. You might try doing a search there.
Once again, weeds are my life!
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Re: Anyone feeling nervous about Big Fish?
[Re: BrownEyedTigre]
#911081
08/31/13 01:21 PM
08/31/13 01:21 PM
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Joined: Jun 1999
Posts: 4,300 Elgin, Illinois
Marcie
Addicted Boomer
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Addicted Boomer
Joined: Jun 1999
Posts: 4,300
Elgin, Illinois
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Even though I understand the steps taken, I still resent having a gag put over my mouth. Communicating with other members was not only helpful, but fun.
A non answer is ALWAYS an answer it's just that it's never good.
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Re: Anyone feeling nervous about Big Fish?
[Re: BrownEyedTigre]
#911085
08/31/13 01:33 PM
08/31/13 01:33 PM
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Joined: Jan 2004
Posts: 83,351 In the Naughty Corner
BrownEyedTigre
OP
The Sassy Admin and PR Liaison
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OP
The Sassy Admin and PR Liaison
Sonic Boomer
Joined: Jan 2004
Posts: 83,351
In the Naughty Corner
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There are hundreds of choices on the web to chit chat and form groups which many of them did. They are not a social media outlet, they are a gaming portal and for every one poster that kept things lite and for fun, there were ten that were using it as a soapbox to bite the hand that feeds them. I was surprised it was kept running as long as it was. BigFish continues to offer the best games, deals and customer service and that is and should be their main focus. Ana
Don't feed the Trolls
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Re: Anyone feeling nervous about Big Fish?
[Re: BrownEyedTigre]
#911088
08/31/13 01:51 PM
08/31/13 01:51 PM
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Joined: Sep 2003
Posts: 4,940 Lincoln, NE
GuybrushThreepwood
Addicted Boomer
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Addicted Boomer
Joined: Sep 2003
Posts: 4,940
Lincoln, NE
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Why would you need back up copies of the games you buy when you can just redownload them from Big Fish? You just click on "My Account" then "Purchase History".
Currently Playing: Adventure Game: Broken Age Darkside: Star Wars: The Old Republic
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Re: Anyone feeling nervous about Big Fish?
[Re: GuybrushThreepwood]
#911090
08/31/13 01:56 PM
08/31/13 01:56 PM
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Joined: Jan 2010
Posts: 3,293 Rivellon
traveler
Addicted Boomer
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Addicted Boomer
Joined: Jan 2010
Posts: 3,293
Rivellon
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You can't re-download games from a company that goes under. That was what gmm80 was concerned about.
Gil.
"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."
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Re: Anyone feeling nervous about Big Fish?
[Re: traveler]
#911354
09/01/13 07:28 PM
09/01/13 07:28 PM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
BAAG Specialist
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BAAG Specialist
Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
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You can't re-download games from a company that goes under. That was what gmm80 was concerned about.
Gil. This also applies to anything that's purchased but not in the purchaser's hand.
If something gets your goat, it just proves you have a goat to get.
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