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#924027 - 11/12/13 03:28 AM Re: ND Silent Spy Completely black screen [Re: meryl]
meryl Offline
Settled Boomer

Registered: 01/09/06
Posts: 605
Loc: Wales
Just for info I thought you would like to see the technical explanation from HER which I've just received. It explains why this ND game won't play and the others did.
(Also just shows you how out of date my equipment is and how lucky I've been so far!)

"Thank you for sending your Dxdiag file. Unfortunately, from your Dxdiag file I see that you have a ATI RADEON 9200 SERIES video card, which does not fully support DirectX 9.0. Instead, you have the modified DirectX 9.0c (4.09.0000.0904) software installed.

DirectX 9.0 support became a requirement for playing our games with #16, The White Wolf of Icicle Creek. Because some cards do support some of the features of DirectX 9.0, you may have been able to play other games requiring DirectX 9.0. However this game uses a part of DirectX 9.0 that your card does not support, and will most likely not be able to run correctly".

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#924075 - 11/12/13 09:41 AM Re: ND Silent Spy Completely black screen [Re: meryl]
Jenny100 Online   content
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35461
Loc: southeast USA
Thanks for the explanation, Meryl.

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#924078 - 11/12/13 10:12 AM Re: ND Silent Spy Completely black screen [Re: meryl]
Draclvr Offline
Adept Boomer

Registered: 06/03/05
Posts: 10016
Loc: In Missouri near St. Louis
That's good to know, Meryl. I didn't know there was a modified version of DirectX 9.0c.
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#924509 - 11/14/13 02:36 PM Re: ND Silent Spy Completely black screen [Re: meryl]
meryl Offline
Settled Boomer

Registered: 01/09/06
Posts: 605
Loc: Wales
Would you kindly look at this quotation and just check this spec, (obtained from a UK computer company on line which builds to order) is comparable to the spec you recommended and will be OK for me. The money is fine.

"Quote Number: 614539 Tel: 0844 499 4000 | Fax: 0845 226 4046
Date Created: 14-11-2013 PC Specialist Ltd
Unit 12 Jubilee Business Park
Joy Thompson Jubilee Way
Grange Moor
Wakefield
WF4 4TD
VAT No. GB 827 4395 05
Product Category Product Description
Case CORSAIR CARBIDE SERIES™ 300R COMPACT GAMING CASE
Processor (CPU) Intel® Core™i5 Quad Core Processor i5-4670K (3.4GHz) 6MB Cache
Motherboard ASUS® Z87-A: ATX, USB2.0, USB3.0, SATA6GB/S, SLi, XFIRE
Memory (RAM) 8GB KINGSTON HYPER-X GENESIS DUAL-DDR3 1600MHz, X.M.P (2 x 4GB
KIT)
Graphics Card 2GB AMD RADEON™ HD7850 - DVI,HDMI,DP - DX® 11, Eyefinity 3 Capable
Memory - 1st Hard Disk 500GB 3.5" SATA-III 6GB/s HDD 7200RPM 16MB CACHE
1st DVD/BLU-RAY Drive 24x DUAL LAYER DVD WRITER ±R/±RW/RAM
Power Supply CORSAIR 650W VS SERIES™ VS-650 POWER SUPPLY
Processor Cooling INTEL STANDARD CPU COOLER
Sound Card ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking 10/100/1000 GIGABIT LAN PORT - AS STANDARD ON ALL PCs
USB Options MIN. 2 x USB 3.0 & 4 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT
PORTS
Modem NONE, I WILL BE USING BROADBAND
Power Cable 1 x 2 Metre UK Power Cable (Kettle Lead)
Operating System Genuine Windows 7 Home Premium 64 Bit w/SP1 - inc DVD & Licence
DVD Recovery Media Windows 7 Home Premium (64-bit) DVD with paper sleeve
Office Software FREE 30 Day Trial of Microsoft® Office® 365
Anti-Virus BULLGUARD INTERNET SECURITY - FREE 90 DAY TRIAL
Warranty 3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year
Labour)
Delivery STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time Standard Build - Approximately 8 to 10 working days
Miscellaneous FREE NEVER SETTLE FOREVER - SILVER VOUCHER with AMD 7800 Series!
Price Ex VAT £665.00
Price £798.00
Quantity 1
Total Order Price EX VAT £665.00
Total VAT Amount £133.00
Total Order Price £798.00



They say they have matched the spec exactly except for the motherboard which is ASUS the one they sell rather than the MSI.
Is it all OK?

If so I'll proceed.
A huge thanks guys
Meryl

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#924515 - 11/14/13 03:22 PM Re: ND Silent Spy Completely black screen [Re: meryl]
Draclvr Offline
Adept Boomer

Registered: 06/03/05
Posts: 10016
Loc: In Missouri near St. Louis
I very, very much like the motherboard - in fact I also prefer ASUS motherboards over MSI.

That Carbide Series 300R case is a very good one, but if you want something with spiffy blue lights or something, there are plenty of other options out there. The two fans seem to provide plenty of cooling, but I wonder about an extra fan for the video card... you might ask them what they think.

Here are a couple more things to ask them about. See if they can put in a Core i5-4670 instead of the 4670K. When I grabbed that build from eCollegePC, it was for a gaming computer and they had the 4670K in it. The "K" means that the CPU is unlocked for overclocking. Since I doubt that you will be overclocking your CPU, I'd put in the 4670. Will probably save you a few pounds too.

I've always had excellent luck with the stock Intel CPU coolers. But just for another opinion, I would ask your builder what their recommendation would be for the CPU cooler. Do they think the stock cooler is good enough or should you get an aftermarket cooler? Upgraded CPU coolers are usually not very expensive until you get in the water cooled types which is not something you need.

The only other thing I would ask them NOT to put on the computer is the two trials of Office 365 and the Bullguard antivirus. But that's up to you; it would just be a personal preference for me. If you plan on purchasing these two programs, then that's fine. But if you do not plan on purchasing them, I would leave them off. You can put your own preference for antivirus on when you get the computer. I use the free Microsoft Security Essentials paired with Malwarebytes Pro. There are plenty of alternatives out there too.
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#924517 - 11/14/13 03:32 PM Re: ND Silent Spy Completely black screen [Re: meryl]
meryl Offline
Settled Boomer

Registered: 01/09/06
Posts: 605
Loc: Wales
I could hug you.
Thanks so much. Will get back to them tomorrow.
Meryl

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#924525 - 11/14/13 04:28 PM Re: ND Silent Spy Completely black screen [Re: meryl]
Marian Online   content
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 20581
Loc: near Yosemite in California
Thanks for that explanation about why Silent Spy wouldn't run, meryl - I'm glad to know the why. smile

I am excited for you about getting the new computer. dance

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#924554 - 11/14/13 07:25 PM Re: ND Silent Spy Completely black screen [Re: meryl]
Jenny100 Online   content
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35461
Loc: southeast USA
Those specs look great, Meryl.
If you want Microsoft Office, see if you can get them to put Office 2010 on it instead of the trial for Office 365. Office 365 is subscription-based.
https://en.wikipedia.org/wiki/Microsoft_Office_365

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#925502 - 11/20/13 07:09 AM Re: ND Silent Spy Completely black screen [Re: meryl]
meryl Offline
Settled Boomer

Registered: 01/09/06
Posts: 605
Loc: Wales
New computer ordered yesterday all as per your advice. The case had to be changed to allow for a photo memory card insert and I needed a new connection for my oldish monitor.
I think the techie company on line who are building this were a trifle amused at my lack of knowledge and my antique (to them)equipment.
They were very helpful. I've had to take a lot on blind faith. I panicked when I couldn't find a CD Rom in the spec but was assured I could put my disks in the DVD slot and they would run.
I wouldn't have known where to start without you guys.

And now for the spooky part:-
New computer ordered yesterday. This morning my old one won't start. How about that! Shouldn't have called it Hal, should I?

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#925518 - 11/20/13 08:50 AM Re: ND Silent Spy Completely black screen [Re: meryl]
Draclvr Offline
Adept Boomer

Registered: 06/03/05
Posts: 10016
Loc: In Missouri near St. Louis
I think it's a SIGN that it was way past time! Do you have important files on the hard drive you want to retrieve? It's possible the power supply just croaked.
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#925575 - 11/20/13 02:43 PM Re: ND Silent Spy Completely black screen [Re: meryl]
meryl Offline
Settled Boomer

Registered: 01/09/06
Posts: 605
Loc: Wales
My local computer engineer is coming Saturday and he thinks it's the power supply too.
I've been assured all can be retrieved and put onto the new computer if the old one can't be fixed.
I do back up periodically but there's always something one has overlooked, isn't there?

Definately a SIGN. You are so right. In a way I'm glad.
I come from a generation and a background of non waste, where you didn't discard or replace unless something was broken. Am now feeling virtuous!

UPDATE!!!!!
My new computer arrived and I'm happy to say I no longer have the graphics problem with Silent Spy.
I'm absolutely thrilled I took the plunge and can now play the latest games.

Thanks a million to Jenny100 and Draclvr for helping me spec the new model.


Edited by meryl (12/11/13 07:14 AM)
Edit Reason: updated status

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#929788 - 12/14/13 01:56 PM Re: ND Silent Spy Completely black screen [Re: meryl]
Draclvr Offline
Adept Boomer

Registered: 06/03/05
Posts: 10016
Loc: In Missouri near St. Louis
What a wonderful early Christmas present for you! Have a good time with your shiny new computer and all the games you've been wanting to play!
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#929838 - 12/14/13 11:09 PM Re: ND Silent Spy Completely black screen [Re: Draclvr]
Mad Offline
True Blue Boomer

Registered: 11/21/00
Posts: 23510
Loc: United Kingdom
How fantastic meryl !!!! broccoli Enjoy yourself to the max broccoli
_________________________
Time : The Most Precious Commodity

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