Webroot could also be causing problems with your download too. I just downloaded a save game file, right clicked it and selected Extract All to unzip it. That's using the build-in utility in Windows. You have it in Windows 7 too.

thanks I did not know that ,where is that on my computer ?

If you have the zipped file downloaded, just locate it and right click on it. One of the options in the drop down menu should be extract all. Just click on that. Then follow Jenny's instructions to move the saved game into your game files.

thanks that don't look to hard.

no can find.

If you're looking for the AppData folder,
Microsoft hides it, so you have to unhide it to see it.

http://www.solveyourtech.com/how-to-find-the-appdata-folder-in-windows-7/

Are you saying you can't find your downloaded zip file?