Ransomeware
#1129571
10/25/17 04:00 PM
10/25/17 04:00 PM
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Joined: Apr 2006
Posts: 18,242 Chicago
oldbroad
OP
Graduate Boomer
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OP
Graduate Boomer
Joined: Apr 2006
Posts: 18,242
Chicago
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I guess that is what this is. This is part of an email from my brother a couple of weeks ago:
"I’m doing fairly well . I think I was hacked two weeks ago . David was on the computer at six in the morning when it froze on him and put up a message that he should call the phone number that popped up on the screen or he could lose everything on the computer . He called the number ( because he really didn’t know what else to do ) and he was told it would cost $ 500 to fix it and they would have to have access to it ( actually take it over ) , which would require the security password . That’s when he came and woke me up . I tried all the tricks to get this off the computer ( hit escape , alt. control delete , unplugging it ) none of these things worked . So , I gave them the information they asked for and they took it over .
They installed a few new security softwares and asked for a check ( for payment ) . I refused to give them a check and they argued A LOT about that , then finally took a credit card . When they finally got off the phone I uninstalled the software , answered the text message on my phone from the bank to stop payment on this charge and did a few security sweeps of my own to make sure there were no viruses on it . I also went to the bank and cancelled that credit card and got another one . They have since , called almost every day ( which comes up as an unknown number )and I do not answer because I know that if they get a voice recording of me saying yes or confirm ( or anything of that nature ) they could use that to open new accounts or confirm identity for a purchase ."
After I asked some questions he replied with this:
"Anyway , the computer has windows defender on it and I also bought MacAfee security . I used full scans with both of these . I could take it to Best Buy to have a techie go through it , but it seems to be fine ."
I don't know if he would like me posting this or not but I would like to hear your thoughts. I told him to keep a close eye on his finances and that I didn't know if he should have MacAfee with Windows Defender.
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Re: Ransomeware
[Re: oldbroad]
#1129576
10/25/17 04:36 PM
10/25/17 04:36 PM
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Joined: Jun 2005
Posts: 20,117 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
True Blue Boomer
Joined: Jun 2005
Posts: 20,117
Near St. Louis, MO
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No, he shouldn't have McAfee and Defender. To be honest, I'd trust Defender more than I would McAfee. Don't know for sure, but McAfee may have shut Defender off. They should definitely NOT be running at the same time. There are far better anti-virus programs out there. I'm not a big fan of Norton, but it is a good one, as is Webroot and several others.
I have dealt with a couple of these. His first problem was that he called the phone number and dealt with them at all. The two people who called me simply shut down their computers and the message was gone. But the absolute worst thing was allowing the hackers access to his computer. They may have installed back door software turning his computer into a bot or any number of other nasties. Most of these really nasty ransomware attacks direct you to a website to pay a ransom in Bitcoin currency.
I had one guy who made the same mistake and demanded they give control of his computer back to him and they refused. He finally just unplugged it and got rid of them. He then had to go through much of the same rigamorole your brother did.
I strongly recommend Malwarebytes Pro to run alongside whatever anti-virus he chooses to use. When my mom was 90 and living 600 miles away from me, she got something similar and called me. I have Malwarebytes Pro on her computer which had popped up a message that they had stopped something from getting on her computer. When I went up there a couple of months later, I looked in the quarantines on Malwarebytes Pro and saw that it was a ransomeware virus that had been stopped. Without it, her computer would have been trashed and I was 600 miles away and couldn't have fixed it. At the very least, he should download the free Malwarebytes and run two or three scans with it.
And keeping a VERY close eye on his finances is a very good idea. Who knows what information they harvested from his computer with this so-called "security software" they installed. Changing any important passwords would also be a good idea.
Once again, weeds are my life!
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Re: Ransomeware
[Re: oldbroad]
#1129604
10/25/17 09:12 PM
10/25/17 09:12 PM
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Joined: Jun 2005
Posts: 20,117 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
True Blue Boomer
Joined: Jun 2005
Posts: 20,117
Near St. Louis, MO
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Good for you, Geo. Backup, backup, backup.
Oldbroad, McAfee does not work just like Malwarebytes Pro. They work in different ways. If he has already paid for the McAfee, he might as well continue to use it for anti-virus, but there are FAR better options out there. Malwarebytes Pro also has options to run from a flash drive which can sometimes bypass the efforts to block it.
Your brother REALLY needs to download and run the free version of Malwarebytes at least 2 or 3 times. It sound to me like he still has malware lurking.
Once again, weeds are my life!
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Re: Ransomeware
[Re: oldbroad]
#1129647
10/26/17 01:10 AM
10/26/17 01:10 AM
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Joined: Jun 2005
Posts: 20,117 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
True Blue Boomer
Joined: Jun 2005
Posts: 20,117
Near St. Louis, MO
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What do they say about leading a horse to water!!
Once again, weeds are my life!
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