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#1140265 - 02/01/18 11:06 AM hardware acceleration disabled
mbday630 Offline
Settled Boomer

Registered: 02/25/09
Posts: 431
all of a sudden this morning my screen went black and I restarted my computer. When it restarted, all my icons on my desktop were huge. I changed my screen resolution as it was now 600 x800 or something like that. the desktop looks better now and I can get on my sites. However, when I try and play my solitaire game now (which worked fine last night) it says hardware acceleration disabled or not supported. game is running in software rendering mode. What do I need to do to get my hardware acceleration back on?

Also, when I tried to play Night of the Rabbit, I could get into the game, but it was choppy. so I went to dxdiag and found this. Is my video card driver not working?

Display Devices
---------------
Card name:
Manufacturer:
Chip type:
DAC type:
Device Key: Enum\
Display Memory: n/a
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1280 x 1024 (32 bit) (1Hz)
Driver Name:
Driver File Version: ()
Driver Version:
DDI Version: unknown
Driver Model: unknown
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B70EE0-4340-11CF-B123-B03DAEC2CB35}
Vendor ID: 0x0000
Device ID: 0x0000
SubSys ID: 0x00000000
Revision ID: 0x0000
Driver Strong Name: Unknown
Rank Of Driver: Unknown
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available

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#1140266 - 02/01/18 11:29 AM Re: hardware acceleration disabled [Re: mbday630]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 38990
Loc: southeast USA
Strange that there is nothing at all listed about your video card.

It looks like you have no video card drivers.

I looked up the Device Identifier, which is the only thing your dxdiag listed about your card and found this thread from 2014

https://forums.geforce.com/default/topic...install-fixed-/

I know it's an old thread, but maybe the advice about reinstalling the drivers in Safe Mode would still be valid.

Do you have Windows 10? If you do, Windows 10 might have installed new drivers that weren't compatible with your video card.

You could also try reverting to previous Nvidia drivers, described here
https://www.drivereasy.com/knowledge/how-to-rollback-nvidia-drivers-in-windows-10/

Is this a laptop?

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#1140268 - 02/01/18 11:42 AM Re: hardware acceleration disabled [Re: mbday630]
mbday630 Offline
Settled Boomer

Registered: 02/25/09
Posts: 431
I am running windows 7. It is not a laptop. It was working great last night, except I noticed some choppiness with one of my games. also, I noticed that I couldn't play some of the videos of my grandson that were sent to me - it was just a picture and the video wouldn't play. Do I need to buy a new video card - and if so, which one is good? Thanks for your help.

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#1140272 - 02/01/18 12:02 PM Re: hardware acceleration disabled [Re: mbday630]
Draclvr Offline
Hints & Glitches forum Moderator
Adept Boomer

Registered: 06/03/05
Posts: 13339
Loc: In Missouri near St. Louis
I would definitely try reinstalling your video card drivers in Safe Mode as Jenny suggests. But since this happened quite suddenly, it sound to me like your video card has failed.

Do you know what video card is in this desktop? Or is it integrated video in your processor such as a Core i3 or Core i5? If you need to replace it, there are a bunch of factors that need to be considered including the wattage of your power supply.
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#1140273 - 02/01/18 12:03 PM Re: hardware acceleration disabled [Re: mbday630]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 38990
Loc: southeast USA
It's possible the video card went bad.
But before buying a new one, I'd want to make sure it's not an issue with the drivers becoming corrupt.

Also before buying a new video card I'd want to try reseating the old card (pull it out and push it back in). I did have one work itself loose, though that was years ago and I'm not sure if it's still a concern on newer computers.

As for choosing a new video card, what type of games do you play?
What was your current video card (was it Geforce GTX 770 ?) and was it sufficient for your use before it went bad? or would you want a faster card?

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#1140275 - 02/01/18 12:42 PM Re: hardware acceleration disabled [Re: mbday630]
mbday630 Offline
Settled Boomer

Registered: 02/25/09
Posts: 431
Drac probably knows more about this computer than I do - she has helped me so much. I think I just want to buy a new video card. i don't know which one though and I would have to order it. I just play adventure games. My current video card was a Geforce gtx 650. What would be similar to work in my windows 7?

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#1140277 - 02/01/18 12:47 PM Re: hardware acceleration disabled [Re: mbday630]
Draclvr Offline
Hints & Glitches forum Moderator
Adept Boomer

Registered: 06/03/05
Posts: 13339
Loc: In Missouri near St. Louis
I wish I could remember more about this computer! Do you know what the wattage of your power supply is?
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#1140278 - 02/01/18 12:54 PM Re: hardware acceleration disabled [Re: mbday630]
mbday630 Offline
Settled Boomer

Registered: 02/25/09
Posts: 431
no, I don't remember. I tried to find the post on MM as you had it all listed for me, but, I can't find it.

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#1140280 - 02/01/18 01:29 PM Re: hardware acceleration disabled [Re: mbday630]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 38990
Loc: southeast USA
Well, it should be good enough to support a Geforce GTX 650 if that's what was working before.

I found this thread about upgrading a GTX 650 to a 1050 and they say the 1050 actually consumes less power.
http://www.tomshardware.com/answers/id-3283716/upgrade-geforce-gtx-650-geforce-gtx-1050.html

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#1140284 - 02/01/18 02:08 PM Re: hardware acceleration disabled [Re: mbday630]
Draclvr Offline
Hints & Glitches forum Moderator
Adept Boomer

Registered: 06/03/05
Posts: 13339
Loc: In Missouri near St. Louis
Thanks, Jenny! I was going to go looking for that Tom's Hardware article which I remember reading.

This link is to the the 1050 video cards at Amazon.

Amazon

And the 1050's at Newegg.

https://www.newegg.com/Product/ProductLi...&isNodeId=1
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#1140291 - 02/01/18 02:55 PM Re: hardware acceleration disabled [Re: mbday630]
mbday630 Offline
Settled Boomer

Registered: 02/25/09
Posts: 431
Just to make sure that I don't screw up, if I ordered this from Amazon, will it work for my windows 7 64 bit computer? https://www.amazon.com/EVGA-GeForce-Supp...ywords=gtx+1050

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#1140294 - 02/01/18 04:59 PM Re: hardware acceleration disabled [Re: mbday630]
Draclvr Offline
Hints & Glitches forum Moderator
Adept Boomer

Registered: 06/03/05
Posts: 13339
Loc: In Missouri near St. Louis
Whether it will work or not is based on your motherboard, not your operating system. It needs a PCI-E interface and I am going to assume that is the same interface as your GTX 650.

If you could give us the brand and model of your computer, we can look up your motherboard specs.
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#1140295 - 02/01/18 05:08 PM Re: hardware acceleration disabled [Re: mbday630]
mbday630 Offline
Settled Boomer

Registered: 02/25/09
Posts: 431
I don't know if this will help or not, but this is my dx diag. It's a lot of information and I don't know if it will be helpful or not.

------------------
System Information
------------------
Time of this report: 2/1/2018, 16:06:24
Machine name: COMPUTER-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.171231-1547)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: B85M-D3H
BIOS: BIOS Date: 10/24/13 20:58:52 Ver: 04.06.05
Processor: Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz (4 CPUs), ~3.0GHz
Memory: 8192MB RAM
Available OS Memory: 8070MB RAM
Page File: 2869MB used, 13270MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 110 DPI (114 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name:
Manufacturer:
Chip type:
DAC type:
Device Key: Enum\
Display Memory: n/a
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1280 x 1024 (32 bit) (1Hz)
Driver Name:
Driver File Version: ()
Driver Version:
DDI Version: unknown
Driver Model: unknown
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B70EE0-4340-11CF-B123-B03DAEC2CB35}
Vendor ID: 0x0000
Device ID: 0x0000
SubSys ID: 0x00000000
Revision ID: 0x0000
Driver Strong Name: Unknown
Rank Of Driver: Unknown
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A002&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6849 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 2/26/2013 06:42:26, 3333576 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A002&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6849 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 2/26/2013 06:42:26, 3333576 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC31C
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC31C
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC31C
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x8C26
| Matching Device ID: usb\root_hub20
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x8000
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: usb\class_09
| | Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC31C
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC05A
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 329.4 GB
Total Space: 953.8 GB
File System: NTFS
Model: WDC WD1003FZEX-00MK2 SCSI Disk Device

Drive: D:
Model: HL-DT-ST DVDRAM GH24NSB0 SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
Name: Intel(R) Active Management Technology - SOL (COM3)
Device ID: PCI\VEN_8086&DEV_8C3D&SUBSYS_1C3A1458&REV_04\3&11583659&0&B3
Driver: n/a

Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #1 - 8C10
Device ID: PCI\VEN_8086&DEV_8C10&SUBSYS_50011458&REV_D5\3&11583659&0&E0
Driver: n/a

Name: Display
Device ID: PCI\VEN_10DE&DEV_11C6&SUBSYS_00000000&REV_A1\4&1286464&0&0008
Driver: n/a

Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_8C3A&SUBSYS_1C3A1458&REV_04\3&11583659&0&B0
Driver: n/a

Name: Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_8C02&SUBSYS_B0051458&REV_05\3&11583659&0&FA
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_10DE&DEV_0E0B&SUBSYS_00000000&REV_A1\4&1286464&0&0108
Driver: n/a

Name: Intel(R) USB 3.0 eXtensible Host Controller
Device ID: PCI\VEN_8086&DEV_8C31&SUBSYS_50071458&REV_05\3&11583659&0&A0
Driver: n/a

Name: Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D
Device ID: PCI\VEN_8086&DEV_8C2D&SUBSYS_50061458&REV_05\3&11583659&0&D0
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_0C0C&SUBSYS_20108086&REV_06\3&11583659&0&18
Driver: n/a

Name: Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26
Device ID: PCI\VEN_8086&DEV_8C26&SUBSYS_50061458&REV_05\3&11583659&0&E8
Driver: n/a

Name: Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01
Device ID: PCI\VEN_8086&DEV_0C01&SUBSYS_50001458&REV_06\3&11583659&0&08
Driver: n/a

Name: Intel(R) 8 Series/C220 Series SMBus Controller - 8C22
Device ID: PCI\VEN_8086&DEV_8C22&SUBSYS_50011458&REV_05\3&11583659&0&FB
Driver: n/a

Name: Intel(R) 4th Gen Core processor DRAM Controller - 0C00
Device ID: PCI\VEN_8086&DEV_0C00&SUBSYS_50001458&REV_06\3&11583659&0&00
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_8C20&SUBSYS_A0021458&REV_05\3&11583659&0&D8
Driver: n/a

Name: Intel(R) HD Graphics 4600
Device ID: PCI\VEN_8086&DEV_0412&SUBSYS_D0001458&REV_06\3&11583659&0&10
Driver: n/a

Name: Intel(R) B85 LPC Controller - 8C50
Device ID: PCI\VEN_8086&DEV_8C50&SUBSYS_50011458&REV_05\3&11583659&0&F8
Driver: n/a

Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #3 - 8C14
Device ID: PCI\VEN_8086&DEV_8C14&SUBSYS_50011458&REV_D5\3&11583659&0&E2
Driver: n/a

Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_E0001458&REV_06\4&1DCB0711&0&00E2
Driver: n/a

------------------

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#1140296 - 02/01/18 05:09 PM Re: hardware acceleration disabled [Re: mbday630]
mbday630 Offline
Settled Boomer

Registered: 02/25/09
Posts: 431
also, I think this one is cheaper. Should I just get this one? https://www.bestbuy.com/site/evga-nvidia...p?skuId=6092688

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#1140301 - 02/01/18 06:00 PM Re: hardware acceleration disabled [Re: mbday630]
Draclvr Offline
Hints & Glitches forum Moderator
Adept Boomer

Registered: 06/03/05
Posts: 13339
Loc: In Missouri near St. Louis
It's cheaper, but it's also a pretty low end card. It's a GT and the low end 1030, not the 1050. It's barely better than your old one. But if your budget needs to stay cheaper, it'll do.

It took a little digging, but that did help. It says you have a PCI-E x16 controller and the connection you need. I figured it did, but I always hate to assume anything.
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