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#1142114 - 02/18/18 09:03 PM Re: big fish customer service people [Re: family]
BrownEyedTigre Offline
The Sassy Administrator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 75352
Loc: In the Naughty Corner
family, I never once said or implied you were scamming. I said " They may be thinking you are looking for free game codes if you write them all the time". No where in there does it say that is what you doing.
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#1142156 - 02/19/18 10:29 AM Re: big fish customer service people [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3341
Loc: marietta,georgia
sorry i took it the wronge way and the last 2 games are blood oath and Vampire Brides: Love Over Death, blood oath the picture is fuzzy, and i was never able to play vampire bride love over death, all i want is the coupon codes i am owed.

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#1142161 - 02/19/18 10:58 AM Re: big fish customer service people [Re: family]
Sparkle Offline
Addicted Boomer

Registered: 01/29/09
Posts: 1697
Loc: Canal Fulton, OH
Did you send a Dr. Felix?

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#1142162 - 02/19/18 11:05 AM Re: big fish customer service people [Re: family]
BrownEyedTigre Offline
The Sassy Administrator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 75352
Loc: In the Naughty Corner
Originally Posted By: family
sorry i took it the wronge way and the last 2 games are blood oath and Vampire Brides: Love Over Death, blood oath the picture is fuzzy, and i was never able to play vampire bride love over death, all i want is the coupon codes i am owed.


Both of these issues would not have arisen had you tried the demo before buying. Since you appear to be having more issues than most, rather than just purchasing games and wanting refunds, you should be downloading the trial and playing and purchasing the game only if it is working perfectly.
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#1142164 - 02/19/18 11:16 AM Re: big fish customer service people [Re: family]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 38875
Loc: southeast USA
As far as I can tell, Big Fish doesn't even sell Blood Oath any more.
When did you buy it?

I bought Blood Oath back in 2011. It has a resolution of 1024x768 -- not a high resolution and not a widescreen resolution. I wouldn't be surprised if it appears to you to have blurry graphics compared to modern games. It looks blurry on my computer too, but that's normal when you display a game that uses 1024x768 resolution on a widescreen monitor. If you want it not to look blurry, use a monitor with native 1024x768 resolution.

You can't expect Big Fish to refund or issue credit on a game you bought years ago. If something isn't working, you need to let them know right away.

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#1142193 - 02/19/18 01:13 PM Re: big fish customer service people [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3341
Loc: marietta,georgia
10-13-12 is when i brought it, and ana that is what big fish said.

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#1142223 - 02/19/18 04:23 PM Re: big fish customer service people [Re: family]
Mad Offline
Sonic Boomer

Registered: 11/21/00
Posts: 28112
Loc: United Kingdom
On top of anything else, do Big Fish officially state anywhere that if a game you buy from them doesn't work on your computer they will give you a code replacement ??

If they don't, how can you say they "owe" you codes ??

Just because a game doesn't work well on your computer doesn't mean it won't work on everyone else's crazy
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#1142231 - 02/19/18 05:22 PM Re: big fish customer service people [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3341
Loc: marietta,georgia
no they do not i was just upset and you are right mad. cool lab puppy i brought it at sams club warehouse.


Edited by family (02/23/18 11:28 AM)

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#1143967 - 03/08/18 10:27 AM Re: big fish customer service people [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3341
Loc: marietta,georgia
i had problems with 4 guide one of the customer people sent it to headquarters on tuesday i never heared from them.

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#1143975 - 03/08/18 11:24 AM Re: big fish customer service people [Re: family]
Sparkle Offline
Addicted Boomer

Registered: 01/29/09
Posts: 1697
Loc: Canal Fulton, OH
Seems to me that if you have a problem with a game you bought at Sam's Club, you should take it back to Sam's Club. If it was not downloaded from Big Fish, I don't think it's really their problem. They aren't obligated to issue you a coupon code for a game you didn't download from their site. There's no way for them to know if the problem is with the game or with your computer.


Edited by Sparkle (03/08/18 11:31 AM)

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#1143978 - 03/08/18 11:44 AM Re: big fish customer service people [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3341
Loc: marietta,georgia
the computer i brought at sam's club, the guides were not working , so one of the customer service people rerouted my problem to big fish headquarters.

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#1143981 - 03/08/18 12:29 PM Re: big fish customer service people [Re: family]
Sparkle Offline
Addicted Boomer

Registered: 01/29/09
Posts: 1697
Loc: Canal Fulton, OH
To be honest family, your complaints are confusing. It's not surprising that you're not getting the responses you expect. It wasn't clear that you were talking about a computer you bought at Sam's Club since you started out complaining about games not working. I hope there's someone among your family or friends who can help you sort through these problems and help you with better communication. I've been a Big Fish member for many years, have bought literally hundreds of games, and have never had as many problems as you seem to have. Fact is, wherever you bought your computer, if it doesn't support the games it's not the fault of Big Fish. When you have trouble with a downloaded game, sending a Dr. Felix will help Big Fish customer service determine if the problem is with the game or your computer. People on Gameboomers can make suggestions, but can't fix your problems. Big Fish has a process in place to address problems and it works quite well. But if you have the attitude that they don't care and are ripping you off, that's your problem. Just my two cents.

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#1143989 - 03/08/18 01:16 PM Re: big fish customer service people [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3341
Loc: marietta,georgia
i had to best buys wanted $1000 for a computer my sister freaked and we brought this one. cool lab puppy and the guy who was fixing my computer broke it and never got a replacement i had to and sparkle you are right they never rip us off and if you want to know what sam's club is ask marian or ana our sam's club has a deli.


Edited by family (03/12/18 03:22 PM)

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