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#1141672 - 02/14/18 10:48 AM big fish customer service people
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3581
Loc: marietta,georgia
i have 7 games give me problems have email big fish customer service and my email go unanswer should i be worry. cool lab puppy


Edited by family (02/14/18 05:21 PM)

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#1141726 - 02/14/18 05:47 PM Re: big fish customer service people [Re: family]
BrownEyedTigre Offline
The Sassy Administrator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 75862
Loc: In the Naughty Corner
family, if you have 7 games that give you trouble, maybe you need to see if it's your computer. I've played an awful lot of BF games and very rarely had an issue. They may be thinking you are looking for free game codes if you write them all the time. Otherwise, I really don't know why they aren't answering because they are very responsive.
Have you checked your spam folder?
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#1141727 - 02/14/18 05:50 PM Re: big fish customer service people [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3581
Loc: marietta,georgia
i will do that and i am not wanting free game codes.

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#1141730 - 02/14/18 07:12 PM Re: big fish customer service people [Re: family]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 39050
Loc: southeast USA
Are these games on disc or downloads from the Big Fish website?

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#1141757 - 02/14/18 10:33 PM Re: big fish customer service people [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3581
Loc: marietta,georgia
downloads from big fish website.

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#1141758 - 02/14/18 10:34 PM Re: big fish customer service people [Re: family]
Winfrey Offline
BAAG Specialist

Registered: 04/11/06
Posts: 5893
Loc: The Country
what kind of problems are you having
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Would that I could be the peacemaker in your soul that I might turn the discord and the rivalry of your elements into oneness and melody
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#1141761 - 02/14/18 11:07 PM Re: big fish customer service people [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3581
Loc: marietta,georgia
they are not saving my progress.

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#1141789 - 02/15/18 09:03 AM Re: big fish customer service people [Re: family]
Sparkle Offline
Addicted Boomer

Registered: 01/29/09
Posts: 1748
Loc: Canal Fulton, OH
Just a thought. Some games give you the choice to continue or restart. If you choose restart, you will begin a new game and your progress will not be saved. I got caught by this once, not paying attention to the choices.

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#1141832 - 02/15/18 09:04 PM Re: big fish customer service people [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3581
Loc: marietta,georgia
they delete my help messages.

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#1141847 - 02/15/18 11:45 PM Re: big fish customer service people [Re: family]
BrownEyedTigre Offline
The Sassy Administrator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 75862
Loc: In the Naughty Corner
family, that is a very unfair statement. You have no proof to make such a statement against them. They do not delete messages.
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#1141861 - 02/16/18 03:41 AM Re: big fish customer service people [Re: family]
meryl Offline
Settled Boomer

Registered: 01/09/06
Posts: 838
Loc: Wales
Hello Family

If your messages aren't getting through/being saved and you can't get your game progress saved, and this is happening multiple times, it does sound as though the computer is misbehaving. Have you tried one of your old games which you played successfully and KNOW it always saved your progress?

I know BFG customer service seems to have been a bit slow recently but they have a reputation they can't afford to lose and they always seem to act honorably.

I do hope you can get this resolved soon. Must be very frustrating.

Meryl

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#1141884 - 02/16/18 09:55 AM Re: big fish customer service people [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3581
Loc: marietta,georgia
they finally answer my emails, they say they were running behind, and ana you are right they did not delete them,comcast had connection error problem and i got a http error 503.

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#1141891 - 02/16/18 10:38 AM Re: big fish customer service people [Re: family]
BrownEyedTigre Offline
The Sassy Administrator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 75862
Loc: In the Naughty Corner
Comcast email was down all over the US yesterday. Please refrain from making inflammatory statements against Big Fish or anyone else without definitive proof. It is one thing for you to state a personal opinion about something and another to state something as fact.
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Don't feed the Trolls

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#1141895 - 02/16/18 11:56 AM Re: big fish customer service people [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3581
Loc: marietta,georgia
okay thank you very much ana, you are right, i am offend you are saying i am scaming them Bluebeard's Castle: Son of the Heartless froze 6 or 8 times, Witch's Tales was glitchy 6 level and escape from paradise when you talk to the king to build something it goes black, and mortimer beckett and the lost king, and mortimer beckett and crimson theif se and ce i have to check wiindow 7, and run as administrator. cool lab puppy


Edited by family (02/17/18 09:43 AM)

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#1142079 - 02/18/18 11:59 AM Re: big fish customer service people [Re: family]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 39050
Loc: southeast USA
Originally Posted By: family
okay thank you very much ana, you are right, i am offend you are saying i am scaming them Bluebeard's Castle: Son of the Heartless froze 6 or 8 times

Bluebeard's Castle: Son of the Heartless is a more demanding game than most casual games, way more than the listed system requirements suggest. I had to run it on my desktop because it was extremely slow on my laptop, with 10 or 15 second delay after a click. I think it requires a faster processor -- faster than what is many laptops. It ran considerably better on the desktop even though the laptop is about the same age and has a discrete video card.

Originally Posted By: family
and mortimer beckett and the lost king, and mortimer beckett and crimson thief se and ce i have to check window 7, and run as administrator.

I've suggested running as Administrator to correct save problems numerous times in Glitches. It's nothing specific to those games you mentioned and may happen with adventure games as well as casual games.

When a game doesn't want to save, running as Administrator is the first thing to try.

If you need specific step-by-step instructions every time you run as Administrator, print out the instructions Big Fish sent you and keep them by your computer.

That way you won't have to wait for a reply every time you have problems saving.

You can either right-click the game shortcut and choose "Run As Administrator" every time you start the game, or you can edit the Compatibility tab in the game shortcut so the game automatically Runs the game as Administrator every time you run it.

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