Yes, Jenny I did send them the information. After doing what he told me to do, I am going to re-install the game this evening, and play and see if I still have "white-outs".
Beverly
I have played the game, and am into Act 2 with no "whiteouts". I am hoping that this will continue with the rest of the game.
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I forgot to tell you what he told me to do that makes my game run more smoothly.
Thank you for contacting DreamCatcher Interactive’s Technical Support department. Perform each suggestion in the order listed below. Test the game after each suggestion.
Suggestion 1: Update your video and sound drivers
Visit the website of your video card and sound card manufacturer to download and install the most recent drivers. To determine your video/sound card name and manufacturer:
1. Click Start, and then click Run.
2. Place your cursor in the Open box, type "dxdiag" without the quotes and click OK.
3. Click the Display tab to determine the Device Name and Manufacturer.
4. Click the Sound tab to determine the Device Name.
5. Locate the website for the hardware manufacturer and download the latest software updates: Video card drivers are updated three to four times per year and most sound card drivers are updated twice a year.
Suggestion 2: Restart your computer using a clean-boot procedure
1. Click Start, and then click Run.
2. Place your cursor in the Open box, type "msconfig" without the quotes and click OK.
3. Under the General tab, click Selective Startup.
4. Below the Selective Startup option, click to clear the following check boxes:
-Process SYSTEM.INI File
-Process WIN.INI File
-Load Startup Items
5. Under the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
6. Click OK, and then click Restart.
If these resolutions do not solve your issue, please respond with any new changes that have occurred or error messages generated.
Sincerely,
Philip Priest
Technical Support
DreamCatcher Interactive