Here are some suggested fixes for this issue from the publisher's web-site. Try the easiest things first
**Click here** If none of those suggestions help, or you need further assistance....please post your system specs. The system specs can be found in the DirectX Diagnostic Tool by clicking start->run->type dxdiag->click ok.
We need the following information:
Under the System Tab:
1. Operating system
2. Processor model and speed.
3. Amount of memory (RAM)
....
then click the Display Tab : 4. Video card brand and model.
5. The video driver
version .