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#847751 - 11/07/12 07:18 PM BFG Customer Service
smitty145 Offline
Settled Boomer

Registered: 07/17/09
Posts: 698
Loc: NYC, USA
I was just in touch with Big Fish Games Customer Service due to no sound on my MCF: Escape from Ravenhearst Game. Rickey was very professional, as I have always found the CS Representatives to be at BFGs.
This is why I always deal with BFGs. smile
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"Hello! My name is Smitty145 and I'm an IHOGs Addict"

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#847754 - 11/07/12 07:23 PM Re: BFG Customer Service [Re: smitty145]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 65800
Loc: In the Naughty Corner
Agreed! They are top notch. I hope you have sound now.

Ana wave
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#847757 - 11/07/12 07:28 PM Re: BFG Customer Service [Re: smitty145]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3718
Loc: Toronto, Ontario, Canada
Hi, smitty!

There has been more than one occasion when I found it necessary to contact BFG Customer Service, and every single representative whom I dealt with went out of his or her way to ensure that I was completely satisfied.

Susan

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#847763 - 11/07/12 07:38 PM Re: BFG Customer Service [Re: Susie07]
Marian Offline
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 21291
Loc: near Yosemite in California
This is why I always have peace of mind when I get a game from Big Fish. wave

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#847765 - 11/07/12 07:54 PM Re: BFG Customer Service [Re: smitty145]
smitty145 Offline
Settled Boomer

Registered: 07/17/09
Posts: 698
Loc: NYC, USA
Ana, I just sent off the Dr. Felix results. I hope his diagnosis isn't permanent laryngitis. rotfl It's really strange because I went to play it yesterday and it was fine. Dopey me accidentally uninstalled. When I installed again NO sound.
I checked my other games and they are fine and I tried everything else. So now I'll wait for the diagnosis. That Dr. Felix is cute. hearts


Susie, same here. I feel so many people are quick to complain that it's really important to give credit where credit is due!


Marian, So true!!!
_________________________
"Hello! My name is Smitty145 and I'm an IHOGs Addict"

Gotta' be crazy, to keep from going insane crazy

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#847810 - 11/08/12 03:14 AM Re: BFG Customer Service [Re: smitty145]
cailyn Offline
BAAG Specialist

Registered: 01/08/06
Posts: 6098
Loc: Somewhere ? in Massachusetts?
I love thier customer service!! smitty I hope they you'll be able to play it wave
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I may not have gone where I intended to go,but I think I have ended up where I need to be.

Sue

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#847893 - 11/08/12 10:51 AM Re: BFG Customer Service [Re: cailyn]
Mad Offline
True Blue Boomer

Registered: 11/21/00
Posts: 23717
Loc: United Kingdom
Yes. My own experiences of BigFish Customer Service have always been very positive thumbsup
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Time : The Most Precious Commodity

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#847916 - 11/08/12 12:55 PM Re: BFG Customer Service [Re: Mad]
bermag45 Offline
BAAG Specialist

Registered: 10/31/03
Posts: 5261
Loc: Deepest darkest Norfolk, Engla...
Hi Smitty, it's worth a quick check to see whether you may have inadvertently disconnected your sound connection to your computer. However, if other sound is working this cannot be it!

Hope Felix sorts it for you. thumbsup wave

Bernie monky

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#847989 - 11/08/12 06:02 PM Re: BFG Customer Service [Re: smitty145]
smitty145 Offline
Settled Boomer

Registered: 07/17/09
Posts: 698
Loc: NYC, USA
Hi Bernie,
Yes, I checked for all the updates and connections......even though I do have sound on all other games. All is up to date. I've done everything but stand on my head and try it. I did get a reply asking me to check on the updates. So I'm now waiting again. smile

Thanks for the suggestions. smile
_________________________
"Hello! My name is Smitty145 and I'm an IHOGs Addict"

Gotta' be crazy, to keep from going insane crazy

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