I was just in touch with Big Fish Games Customer Service due to no sound on my MCF: Escape from Ravenhearst Game. Rickey was very professional, as I have always found the CS Representatives to be at BFGs.
This is why I always deal with BFGs.

Agreed! They are top notch. I hope you have sound now.

Ana

Hi, smitty!

There has been more than one occasion when I found it necessary to contact BFG Customer Service, and every single representative whom I dealt with went out of his or her way to ensure that I was completely satisfied.

Susan

This is why I always have peace of mind when I get a game from Big Fish.

Ana, I just sent off the Dr. Felix results. I hope his diagnosis isn't permanent laryngitis. It's really strange because I went to play it yesterday and it was fine. Dopey me accidentally uninstalled. When I installed again NO sound.
I checked my other games and they are fine and I tried everything else. So now I'll wait for the diagnosis. That Dr. Felix is cute.


Susie, same here. I feel so many people are quick to complain that it's really important to give credit where credit is due!


Marian, So true!!!

I love thier customer service!! smitty I hope they you'll be able to play it

Yes. My own experiences of BigFish Customer Service have always been very positive

Hi Smitty, it's worth a quick check to see whether you may have inadvertently disconnected your sound connection to your computer. However, if other sound is working this cannot be it!

Hope Felix sorts it for you.

Bernie

Hi Bernie,
Yes, I checked for all the updates and connections......even though I do have sound on all other games. All is up to date. I've done everything but stand on my head and try it. I did get a reply asking me to check on the updates. So I'm now waiting again.

Thanks for the suggestions.