I have a problem with one of the games I purchased from Big Fish. They have requsted I take a picture of my game page so I can send it to them. I have followed their instructions but it does not work for me...they instructed me to:go to my game page, then press print screen, go to menu-start and accessories. Then go to paint, then thru edit use the paste option which should now show a picture of my game page that I can save on my computer then send it to them. However when I do this my game page does not appear in the paint screen page area. I have no idea what I am doing wrong. I only have a screen showing a blank greyish page with nothing on it...any help appreciated. Thank you...