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#889875 - 05/25/13 03:10 PM Re: Playrix [Re: kjos]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3682
Loc: Toronto, Ontario, Canada
Hi, Richard!

I was waiting to see if you had received a response before emailing them myself, so I'll do that right now. It's obviously a glitch if 3 of us are stuck in the same spot, so I hope they are able to fix it.

Susan

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#889883 - 05/25/13 03:22 PM Re: Playrix [Re: kjos]
kjos Online   happy
BAAG Specialist

Registered: 10/11/01
Posts: 5429
Loc: Beverly Hills, Florida
It's such a good game I hope we can finish it.
Richard
_________________________
***To Error is Human**To Forgive is Divine***

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#889884 - 05/25/13 03:24 PM Re: Playrix [Re: kjos]
Marian Offline
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 20200
Loc: near Yosemite in California
Sorry about your troubles - I hope that Playrix will respond soon. wave

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#889885 - 05/25/13 03:27 PM Re: Playrix [Re: kjos]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3682
Loc: Toronto, Ontario, Canada
Hi, Richard!

Here is the email I just sent off:

"I purchased the subject game and have run into a glitch in Chapter 6. Page 126 of the "Strategy Guide" says that I should pick up 2 items from the desk, but I cannot interact with the desk. The "Hint" button circles something sitting in the window, but I am unable to interact with that either. I clicked the "Mindscape" over the area where the uncle was sitting and a picture pops up indicating that I should cut his chains. I have already done that and the bulldog's head is in my inventory.

I have been enjoying the game up to this point, but I cannot proceed any further. Is this a glitch, or is there something else that I need to do first?"

I agree that it's a really good game and also hope they can provide a fix. Otherwise, I'll be asking for a refund.

Susan

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#889925 - 05/25/13 06:42 PM Re: Playrix [Re: kjos]
menahune Offline
Settled Boomer

Registered: 03/30/08
Posts: 511
Loc: Vancouver Island BC Canada
I wrote to Playrix also ... with essentially the same message

Hope we can get a fix ... I'd rather have the game working (there's a bonus game as well) than a refund

Janice

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#889929 - 05/25/13 07:08 PM Re: Playrix [Re: menahune]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3682
Loc: Toronto, Ontario, Canada
Hi, Janice!

I would also like them to resolve the problem because I would like to finish the game but, if they can't, they should refund our money.

Susan

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#890108 - 05/26/13 06:29 PM Re: Playrix [Re: kjos]
kjos Online   happy
BAAG Specialist

Registered: 10/11/01
Posts: 5429
Loc: Beverly Hills, Florida
Now the game is $9.95.
Richard
_________________________
***To Error is Human**To Forgive is Divine***

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#890127 - 05/26/13 09:52 PM Re: Playrix [Re: kjos]
menahune Offline
Settled Boomer

Registered: 03/30/08
Posts: 511
Loc: Vancouver Island BC Canada
yes, that's what I paid for it ... well, with the exchange it was $11.20. I must have got in there right after they changed the price. A bargain for a great game, and a long one

Now if we could just get the fix so we can finish and go on to the bonus game

Janice

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#890200 - 05/27/13 10:03 AM Re: Playrix [Re: kjos]
kjos Online   happy
BAAG Specialist

Registered: 10/11/01
Posts: 5429
Loc: Beverly Hills, Florida
This is what I got back.

I am sorry that you experience problems with the game. Unfortunately, I cannot share any ideas with you as the game was developed by our partners and we do not have a guide published. Please, try to replay the level and be attentive to all the quests. Please, let me know what exactly happens when you try to take the handle and the brush? Does the game freeze or crash? Do you receive any error messages?

Feel free to contact me if you have any other questions. Have a good day

Do we replay the game? Should we ask for our money back.
Richard
_________________________
***To Error is Human**To Forgive is Divine***

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#890212 - 05/27/13 10:24 AM Re: Playrix [Re: kjos]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3682
Loc: Toronto, Ontario, Canada
Hi, Richard!

That's really strange because here is the response I received this morning:

"Thank you for contacting our Support Team. My name is Olga and I am glad to assist you today.

I am sorry that you experience problems with the game. Please send me the screen-shot of the level you experience problems with. What exactly happens when you try to pick up the items? Does the game freeze or crash or just nothing happens?

To make a screen shot, please, do the following:

Run the game and press the Print Screen (PrtScr) button on your keyboard --> stop the program.
Click on Start --> Programs --> Accessories --> Paint --> When the program opens, please, press together
Ctrl button + V on your keyboard or right click anywhere in the space of the program and select Paste -->
You will see the screenshot you just took. Please, save it on your hard drive and attach to your reply.

Feel free to contact me if you have any other questions. Have a good day!"

I've never taken a screenshot before but, when I get a few minutes today, I'll print off the instructions and give it a try.

It has to be a glitch in the game if all 3 of us here who are playing the game ran into the same problem.

Susan

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#890218 - 05/27/13 11:02 AM Re: Playrix [Re: kjos]
kjos Online   happy
BAAG Specialist

Registered: 10/11/01
Posts: 5429
Loc: Beverly Hills, Florida
Susan,I sent a screen shot with the curser over the valve. Hope this helps. Doesn't look like they will be able to help.
Richard
_________________________
***To Error is Human**To Forgive is Divine***

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#890225 - 05/27/13 11:39 AM Re: Playrix [Re: kjos]
menahune Offline
Settled Boomer

Registered: 03/30/08
Posts: 511
Loc: Vancouver Island BC Canada
Hi Susan and Richard

if you've both sent screen shots, there's probably no point in my sending another

as you said, if they aren't able to help, we should contact the partners... I don't want to give up yet
Janice

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#890228 - 05/27/13 11:51 AM Re: Playrix [Re: menahune]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3682
Loc: Toronto, Ontario, Canada
Hi, Janice!

It wouldn't hurt for you to send a screen shot as well so they can see for themselves that all 3 of us encountered the same glitch.

Susan

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#890231 - 05/27/13 11:56 AM Re: Playrix [Re: Susie07]
Marian Offline
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 20200
Loc: near Yosemite in California
Originally Posted By: Susie07
Hi, Janice!

It wouldn't hurt for you to send a screen shot as well so they can see for themselves that all 3 of us encountered the same glitch.

Susan


I agree, Susan. The more responses Playrix receives, the better. wave

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#890253 - 05/27/13 12:48 PM Re: Playrix [Re: kjos]
Sparkle Offline
Addicted Boomer

Registered: 01/29/09
Posts: 1200
Loc: Canal Fulton, OH
Thanks for the recommendation, Richard. Looks like a really nice game. Can you tell me the difference between the "Normal" and "Expert" game modes. There wasn't an explanation in the Options set-up.

ETA: Didn't read the above comments re: glitch. Phooey! I really wanted to get this game. Guess I'll wait until I see if there's a resolution.


Edited by Sparkle (05/27/13 12:51 PM)

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