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#901308 - 07/15/13 11:52 AM Regarding Webroot
Laurette Offline
Addicted Boomer

Registered: 12/13/04
Posts: 2372
Loc: Marietta, GA
Had been using Webroot for approx. 3 years. Then tried free spyware and found Webroot had missed THREE Trojans. So, when my subscription ended (early July), I changed. Uninstalled Webroot and started using my new program. However, whenever I start up my computer, I still get the message about letting WR make changes to my computer. Then, I get the "your PC is at risk" other popup. Have reported this to Webroot via uninstall prompt (why are you uninstalling); have sent them a fax and also made a phone call. Popups are still happening. Made a complaint to the BBB to which Webroot inadequately responded. Popups are still happening.

P.S. Saw what Donald wrote regarding Windows secrets, and was wondering if using Step 8 might help?

Anyway, just wanted to let people know what a headache Webroot is - and please DO NOT use them - EVER!


Edited by MaG (07/16/13 11:57 AM)
Edit Reason: edited title
_________________________
Where do stones go to have fun? - Rock Slides

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#901319 - 07/15/13 12:31 PM Re: Regarding Webroot [Re: Laurette]
traveler Offline
Addicted Boomer

Registered: 01/14/10
Posts: 3274
Loc: Rivellon
Laurette,

See if the free version of WinPatrol will help you. (I assume you use Windows.) Monitoring, Removing or Disabling Startup Programs is #1 on Bill's list of features.
Scottie, the little mascot of Winpatrol, has been running quietly in the background on my computer for years, only popping up to warn me of changes I might not want to make - for instance, when a currently installed program wants to do a Run Once to update.

I have WinPatrol Plus , which tells you in depth about almost anything on your computer.
You only pay once and all future updates are free.
But try the free version and see if it can't help you get rid of WebRoot.

Gil.
_________________________
"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."

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#901323 - 07/15/13 12:38 PM Re: Regarding Webroot [Re: Laurette]
Draclvr Offline
BAAG Specialist

Registered: 06/03/05
Posts: 9930
Loc: In Missouri near St. Louis
I have a couple of of questions - what free spyware did you use that found 3 trojans? Are you sure they were legitimate? Were you using Webroot for your antivirus? If so, have you installed a different antivirus program? You said "free spyware." That is NOT the same as antivirus... What program is it?

Wiping free disk space has nothing to do with your question.

I love my WinPatrol Plus too - wouldn't be without it!

If this "free spyware" is legitimate, you can also simply type msconfig in a search box and in the Startup tab uncheck any references to Webroot. You will probably have to reboot.

_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#901326 - 07/15/13 12:49 PM Re: Regarding Webroot [Re: Laurette]
Laurette Offline
Addicted Boomer

Registered: 12/13/04
Posts: 2372
Loc: Marietta, GA
Thank you both. Dractvr: I used Super AntiSpyware (recommended by GB). Yes, as I said, had been using Webroot Secure Anywhere for approx. 3 years. Now have paid-for Super AntiSpyware.
_________________________
Where do stones go to have fun? - Rock Slides

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#901333 - 07/15/13 01:16 PM Re: Regarding Webroot [Re: Laurette]
traveler Offline
Addicted Boomer

Registered: 01/14/10
Posts: 3274
Loc: Rivellon
But, to echo Draclvr, do you have an antivirus program, Laurette?
You seriously need one if you don't.
They stop Trojans from getting to you in the first place.
Or should.
I'm using MS Security Essentials (free) right now and I'm happy with it so far.

Gil.

Oh, yes, and Malwarebytes Pro. How could I forget that?

I took a quick look at Super Anti-spyware and I don't think it is an AV.
As always, I could easily be wrong. grin


Edited by traveler (07/15/13 02:20 PM)
_________________________
"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."

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#901346 - 07/15/13 02:10 PM Re: Regarding Webroot [Re: Laurette]
Draclvr Offline
BAAG Specialist

Registered: 06/03/05
Posts: 9930
Loc: In Missouri near St. Louis
Unless they've made some changes, Gil is correct. SuperAntiSpyware is NOT antivirus. It's in the same league with Malwarebytes and is to be used IN CONJUNCTION WITH an antivirus program such as Webroot. In Webroot's defense, there is no such thing as an antivirus program which will get absolutely everything. You would probably have been in good shape to continue to run Webroot for antivirus and use SuperAntiSpyware Pro or Malwarebytes Pro alongside it for maximum protection.

I'm using MS Security Essentials along with Malwarebytes Pro and it's a very good combination for me.
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#901398 - 07/15/13 04:27 PM Re: Regarding Webroot [Re: Laurette]
Laurette Offline
Addicted Boomer

Registered: 12/13/04
Posts: 2372
Loc: Marietta, GA
I'm glad I asked. Had thought Super Antispyware was AV. I'll try MS Security Essentials. Thank you both for all the help.

BTW: Went to msconfig and unchecked Webroot. Haven't seen their "cute" little popups since.
_________________________
Where do stones go to have fun? - Rock Slides

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#901414 - 07/15/13 05:15 PM Re: Regarding Webroot [Re: Laurette]
Draclvr Offline
BAAG Specialist

Registered: 06/03/05
Posts: 9930
Loc: In Missouri near St. Louis
Success! SuperAntiSpyware is what it says it is - anti spyware. But it's very good at what it says it does.
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#901426 - 07/15/13 06:40 PM Re: Regarding Webroot [Re: Draclvr]
deleterman Offline
Addicted Boomer

Registered: 05/21/05
Posts: 2178
Loc: San Diego
I too have only Malwarebytes pro.and that's it ,what should I do or get for my antivirus program..?? help

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#901433 - 07/15/13 07:53 PM Re: Regarding Webroot [Re: Laurette]
traveler Offline
Addicted Boomer

Registered: 01/14/10
Posts: 3274
Loc: Rivellon
Deleterman, why not get the free Microsoft Security Essentials ?
It's working well for Draclvr and for me.

Gil.
_________________________
"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."

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#901440 - 07/15/13 08:52 PM Re: Regarding Webroot [Re: Laurette]
Draclvr Offline
BAAG Specialist

Registered: 06/03/05
Posts: 9930
Loc: In Missouri near St. Louis
And many others... there are also other free offerings out there such as Avast and AVG.
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#901443 - 07/15/13 09:12 PM Re: Regarding Webroot [Re: Draclvr]
Marian Offline
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 20294
Loc: near Yosemite in California
Avast user here. I've never had even the tiniest bit of trouble with it. smile

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#901447 - 07/15/13 09:40 PM Re: Regarding Webroot [Re: traveler]
deleterman Offline
Addicted Boomer

Registered: 05/21/05
Posts: 2178
Loc: San Diego
Thank you I respect your thoughts on this.. happydance thanks devilchili

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#901448 - 07/15/13 09:44 PM Re: Regarding Webroot [Re: Laurette]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35393
Loc: southeast USA
Originally Posted By: Laurette
Uninstalled Webroot and started using my new program. However, whenever I start up my computer, I still get the message about letting WR make changes to my computer. Then, I get the "your PC is at risk" other popup. Have reported this to Webroot via uninstall prompt (why are you uninstalling)...

I don't know of any antivirus that uninstalls completely using Add/Remove Programs. They all seem to have a Removal Tool that you have to download from the manufacturer.

Webroot has a tool called WRUpgradeTool and another tool called CleanWDF. You can download them and read about how to use them on the Webroot support site here:
***What Should I Do When I Have Trouble Installing or Uninstalling Webroot***.

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#901457 - 07/15/13 10:24 PM Re: Regarding Webroot [Re: Jenny100]
deleterman Offline
Addicted Boomer

Registered: 05/21/05
Posts: 2178
Loc: San Diego
happydancewell I went and down loaded -Microsoft security essentials..we will see how it goes .again thanks woot devilchili

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