its ok I have lost the e-mail and they probably wont let me download it again anyway as think you are allowed so many downloads takes me to mess things up.
thank you so much dianne
If you have in fact downloaded the file then it is in your computer. You can do a search to see. It would be under the file name "facenoirsetup.exe".
In the event you search your computer and don't find it then you can go to the Postudios store
and log in with the username and password that you used when you purchased the game. That will show you the status of your order.
Postudios allows several downloads so that would not be a problem.
If none of this answers your question then you could post at The Phoenix Online Store forum
they are pretty good at replying and answering all questions.
I had a problem with getting my cognition episodes after a computer crash and they sent me a link to download all the episodes.
There are also a couple of members on gameboomers that are from Phoenix and if they could be reached they could probably connect you to either the right site of the right person to solve the problem.
EDIT: I just found the email address I used to Phoenix Support. It wouldn't hurt to send them an email as well. email@example.com