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#929687 - 12/14/13 03:40 AM Amazed at Big Fish
meryl Offline
Settled Boomer

Registered: 01/09/06
Posts: 605
Loc: Wales
I played part of the demo of a game and decided to buy it. When I came to activate the full version it wouldn't install properly so I contacted BFG.
They took ages to reply, then sent a standard email saying they were having trouble dealing with things in their usual timescale. I wasn't concerned about waiting as I had other games to play.
Meanwhile my new computer arrived. The day after, I had an email from BFG giving me a coupon code for another game.
I decided to try downloading the original game on my new computer and it installed and played perfectly, so I told BFG that I wouldn't need the coupon code after all. I just had a reply from them saying to keep the coupon code as a thank you for taking the trouble to write and tell them.
I think they are a terrific bunch with a wonderful business ethos.

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#929702 - 12/14/13 05:39 AM Re: Amazed at Big Fish [Re: meryl]
Kaki's Sister Online   happy
Graduate Boomer

Registered: 11/21/04
Posts: 17308
Loc: Marlborough USA
How nice meryl. Goes to show you being honest is the best policy!
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Gerry

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#929740 - 12/14/13 10:49 AM Re: Amazed at Big Fish [Re: Kaki's Sister]
Marian Offline
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 20581
Loc: near Yosemite in California
Very nice, Meryl - thanks for telling us about this. smile

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#929742 - 12/14/13 11:08 AM Re: Amazed at Big Fish [Re: Marian]
Mad Offline
True Blue Boomer

Registered: 11/21/00
Posts: 23510
Loc: United Kingdom
Customer Service just how it should be !! That's great, Meryl !! bravo
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Time : The Most Precious Commodity

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#929751 - 12/14/13 11:34 AM Re: Amazed at Big Fish [Re: meryl]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 65215
Loc: In the Naughty Corner
Good to hear meryl!

Ana wave
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#929791 - 12/14/13 02:00 PM Re: Amazed at Big Fish [Re: meryl]
Draclvr Offline
Adept Boomer

Registered: 06/03/05
Posts: 10016
Loc: In Missouri near St. Louis
Good for Big Fish and even better news about the game working on your new computer!
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#930204 - 12/16/13 11:48 PM Re: Amazed at Big Fish [Re: meryl]
Reenie Offline
Addicted Boomer

Registered: 03/01/00
Posts: 2796
Loc: San Francisco Bay Area, CA
It is really good to hear that it worked out for you, Meryl. I had a less happy outcome. I've downloaded a couple dozen games from Big Fish over the years, all without any problems. Suddenly, one failed to download ("Mystery of the Ancients: Curse of the Black Water," purchased 10/19/13). I wrote to their customer service and got the brush-off, like it was my computer that was at fault, never mind that I had successfully downloaded six other games from that same purchase group. I finally gave up on getting it. In November, I purchased four more games from them with no problem at all.

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#930220 - 12/17/13 03:29 AM Re: Amazed at Big Fish [Re: meryl]
meryl Offline
Settled Boomer

Registered: 01/09/06
Posts: 605
Loc: Wales
I'm sorry and surprised to hear that, Reenie.
I've had several games over the years that haven't worked and I do suspect that some of this was as the result of my old computer and graphics card. Despite this, BFG always was polite , friendly and helpful and never pointed the finger at my computer.
I was always offered another game if their troubleshooting didn't work.

I suppose it might be just the luck of the draw as to which Customer Service operative you get. You may well have drawn Mrs Grumpy with a hangover that morning!

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#930306 - 12/17/13 12:07 PM Re: Amazed at Big Fish [Re: meryl]
Reenie Offline
Addicted Boomer

Registered: 03/01/00
Posts: 2796
Loc: San Francisco Bay Area, CA
Yeah, that was my impression. ha ha Well, it was only $6 for the game, it was the only time it has ever happened, and there are plenty more games on offer. In a sense, it would have been a waste of time to go chasing after that $6, when you think about all the effort involved.
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When the only tool you have is a hammer, every problem begins to resemble a nail.

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