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#976031 - 08/31/14 04:01 PM gog purchase
oldbroad Offline
Addicted Boomer

Registered: 04/01/06
Posts: 1104
Loc: Chicago
Trying to purchase some games but after hitting the button to complete the purchase, it is just spooling away. It's been about a half hour now. Don't know if they're just so busy it's tied up or what. Don't see any way to stop it and try again.

Edit. Shoot. Now I right clicked on that button and hit "back" which stopped the spooling. The items are still in my cart but it says that I can only gift the items since I already own them, so I looked on my shelf and the games are there but I know the purchase did not go through. Or at least I didn't get any confirmation. Not sure what to do.

Anybody else have this happen to them?


Edited by oldbroad (08/31/14 04:13 PM)

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#976032 - 08/31/14 04:16 PM Re: gog purchase [Re: oldbroad]
Marian Online   content
Moderator
Graduate Boomer

Registered: 07/04/00
Posts: 19913
Loc: near Yosemite in California
I would try downloading one of the games and see what happens. It sounds like the purchase did indeed go through but the system is slow in sending you an email notification of the sale. I don't think the games would be on your shelf otherwise. You could also check PayPal or your credit card online, depending on how you paid, to see if the transaction has been posted/is pending.

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#976035 - 08/31/14 04:46 PM Re: gog purchase [Re: oldbroad]
oldbroad Offline
Addicted Boomer

Registered: 04/01/06
Posts: 1104
Loc: Chicago
Thanks for the suggestions Marian. Not showing on the credit card yet.
Not really ready to download yet. I guess I'll wait and see. If it does not go through I guess I will miss out on The Black Mirror though. Everything else I ordered is also on sale but will come around again.

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#976040 - 08/31/14 05:53 PM Re: gog purchase [Re: oldbroad]
traveler Offline
Addicted Boomer

Registered: 01/14/10
Posts: 3245
Loc: Rivellon
Send in a support ticket, oldbroad, and tell them exactly what's happening.
GOG just "upgraded" their site and made a huge mess of it and I don't mean just visually.
Bugs are being reported right and left in the forum and always the suggestion is to write to Support.
So, make sure they know you bought (or tried to buy) The Black Mirror so you'll still be able to get it after the sale ends and they dump the games.

Gil.
_________________________
"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."

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#976055 - 08/31/14 10:16 PM Re: gog purchase [Re: oldbroad]
oldbroad Offline
Addicted Boomer

Registered: 04/01/06
Posts: 1104
Loc: Chicago
Thanks traveler. I did notify them, at least I think. Not really sure if I did it right. No indication of my contact??

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#976056 - 08/31/14 10:29 PM Re: gog purchase [Re: oldbroad]
traveler Offline
Addicted Boomer

Registered: 01/14/10
Posts: 3245
Loc: Rivellon
Well, it is the weekend, oldbroad, and GOG is based in Poland.
Not to mention that they must have lots of these support tickets coming through. wink
I'm sure you'll get an answer.

Now, if you could just clean up that website that looks as if Microsoft paid them to make it look like Windows 8, you'd have my eternal gratitude!

Gil.
_________________________
"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."

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#976138 - Yesterday at 12:52 PM Re: gog purchase [Re: traveler]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35309
Loc: southeast USA
Originally Posted By: traveler
Now, if you could just clean up that website that looks as if Microsoft paid them to make it look like Windows 8, you'd have my eternal gratitude! Gil.

Yup. That flattened "Windows 8 look" is extremely ugly.

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#976173 - Yesterday at 03:52 PM Re: gog purchase [Re: oldbroad]
Starcom Offline
Settled Boomer

Registered: 03/17/04
Posts: 436
Loc: Ottawa
Maybe this is not related to the "View you are talking about, but just in case": If you want to go back to List view, look near the top right of the screen and you will see a View button and you can change from Grid view to List view.

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#976176 - Yesterday at 04:17 PM Re: gog purchase [Re: Starcom]
Mad Online   content
True Blue Boomer

Registered: 11/21/00
Posts: 23361
Loc: United Kingdom
Thanks, Starcom smile

I selected "Adventure" and was then able to use the "View" button and get to the grid mode - which I prefer thumbsup
_________________________
Time : The Most Precious Commodity

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#976204 - Yesterday at 08:29 PM Re: gog purchase [Re: oldbroad]
oldbroad Offline
Addicted Boomer

Registered: 04/01/06
Posts: 1104
Loc: Chicago
Yay! The charge is pending on my credit card. Now I can stop worrying that the games will disappear from my shelf. I never did receive confirmation yet and don't know why the games remained in my cart but I removed them.

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#976205 - Yesterday at 08:31 PM Re: gog purchase [Re: oldbroad]
Marian Online   content
Moderator
Graduate Boomer

Registered: 07/04/00
Posts: 19913
Loc: near Yosemite in California
Good news. smile

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#976209 - Yesterday at 08:44 PM Re: gog purchase [Re: Starcom]
traveler Offline
Addicted Boomer

Registered: 01/14/10
Posts: 3245
Loc: Rivellon
No, it's not the Grid or List view I'm talking about, Starcom, it's the entire site and particularly the front page.
It's ugly as sin, grey...grey...grey, which I find really tiring on my eyes when I'm trying to read something, and it does not display well in my browser.
Not to mention it has that horrible, far too big tab bar across the top that follows you and refuses to go away.

The old format was inviting and made me want to spend a while, browsing through what was on offer, blowing money now and then on an impulse buy or two.
Now I get on, try to figure out what's on sale and what's new and have to click through a couple of pages for whatever I check to do it.
I check a lot less now.
I do not hang around.
Getting no joy from the front page, I head straight for the forum...and more eye strain.
That's probably going to save me money, though, since I'll be way less likely to buy games unless they're deeply discounted.
So maybe I should thank the mobile crowd (and some nitwit site designer) for having such a big influence on a site that sells PC games, you think?

Gil.

_________________________
"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."

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#976212 - Yesterday at 08:55 PM Re: gog purchase [Re: traveler]
Marian Online   content
Moderator
Graduate Boomer

Registered: 07/04/00
Posts: 19913
Loc: near Yosemite in California
I don't like the new GOG layout as much as the old one. I agree that it's not conducive to spending more time there.

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#976215 - Yesterday at 09:31 PM Re: gog purchase [Re: oldbroad]
oldbroad Offline
Addicted Boomer

Registered: 04/01/06
Posts: 1104
Loc: Chicago
Not arguing traveler but what "horrible, far too big tab across the top that follows you and refuses to go away" are you talking about? I don't see anything like that. Also, on the first page on the right hand column, you can click for "what's new" and "what's on sale" without having to click through a couple of pages.

I don't particularly care for the grey but otherwise the new look doesn't bother me.

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#976216 - Yesterday at 09:52 PM Re: gog purchase [Re: oldbroad]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35309
Loc: southeast USA
Originally Posted By: oldbroad
Not arguing traveler but what "horrible, far too big tab across the top that follows you and refuses to go away" are you talking about?

Probably that 5/8 inch thick toolbar that runs across the top of the page.
It's there on every page.

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