I just downloaded Sanitarium and it won't play. Here is the message I get.(An unknown exception has occurred has occurred. Asylum.exe has stopped working. I have never had any trouble with games that I bought from Steam. I uninstalled it twice but get the same message. Thanks
Richard

Have you contacted Steam about the problem ?

Not yet I haven't.
Richard

I looked around online to see if anyone else had experienced this error message, and a few people had posted with this problem. For some, right clicking on the exe file and going to Properties, then to Compatibility, and then putting a checkmark by "Run this program as an administrator," fixed the problem for them. It's worth a try.

Thanks Marian will give it a try. Didn't work I don't have any compatibity.
Richard

Richard, try right clicking on the exe file and you should see a menu come up; one of the options is to run as the administrator. Make sure that is checked. I was forgetting that you don't need to go to Compatibility to find the run as administrator option.

Ok Marian will try again. Here is what comes up, General,Security,Details,Previous Versions. What do I do now.
Richard

I think I know what the problem is about finding the run as administrator option - it's because you are trying to play the game through Steam, and therefore it works differently.

I found these instructions on a Steam forum, but I don't know if it will work - someone more knowledgeable will have to step in and try to help. Anyway, here are the instructions:



That's all I can think of. If this is of no help, maybe another GameBoomer will be able to help, or Steam can help you.

Thanks Marian.
Richard

I think Marian is correct, but I'd also suggest contacting Steam.

Hello Richard,

We are the developers of this version on Steam.
Does it work now?

If not, could you please send us the crash.dmp file (C:\Users\YOURUSERNAME\AppData\Roaming\DotEmu\Sanitarium)?
Then, we could know where is exactly the issue and help you.

Thank you,
The DotEmu Team

to GameBoomers, DotEmu. Thank you for your help.

Thanks!

Welcome to GB DotEmu. The game still doesn't play. Where can I sent the crash.dmp file to.
Richard

Richard, I would imagine that you can send the crash file to the email address listed on DotEmu's profile.

Thats what I was thinking to Marian. I found the Crash.dmp file.Her e-mail isn't properly installed so I copy and pasted her e-mail but the crash,dmp was to big to e-mail. How do I get the file to her.
Richard

I didn't think that the crash dump file would be that large. Let's wait for some advice from DotEmu or one of the techies here.

Must be to big this is what I get this is what I get when I try to attach the file.Error: Some attachments are too big. Size of each file is limited to 20 MB. I checked the size of the file and it says 1.30 KB. I sent a e-mail to her and see if she any other ideas.
Jessica sent me UPLOAD.EE never heard of it but I used it and it really works good up to 200MB. So I sent her the crash.dmp File.
Richard

Hello there,

I confirm that I have received the file and shared it with the dev team. They are actually working on your issue.
I will keep you updated!

Sorry for the inconvenience.

Thanks and DotEmu.

Hello guys,

We've just updated a new version of the game. It fixes all crash & save problems.
Please restart Steam to enjoy it!

Let us know if there is any other issue.
Have fun with the game!
The DotEmu Team

Thanks DotEmu will give it a try.
I uninstalled and reinstalled and get the same message(An unkown exception has occurred asylum.exe has stopped working.
Richard

That's strange... Can you send me the new crash.dmp like you did this morning please?
I will share it to the dev team

Many thanks

OK will do
Richard

You might try running CCleaner on your registry after uninstalling to get rid of any stray entries and then reinstalling.

I've received it. Thanks!
I will let you know as soon as I got an answer

I think I allready did that Draclvr

I just sent the crash.dmp file. to jessica.
Richard

I've received it. Thanks!
I will let you know as soon as I got an answer

Richard,

The dev team told me that you sent us the crash.dmp of the old version. Are you sure you restarted Steam to get the update?

I downloaded sanitarium from steam I will install the game again and send you another crash.dmp file. That's the only download that I see on steam. When I open up crash.dmp file I get Adobe Reader 11.0 I wonder why. Have you looked at it? Would Adobe reader be causing all my trouble.
should I try to delete Adobe reader. Do I really need it on my computer.
Richard

I suspect that installing the game and updating it are two separate steps. Installing the game and reinstalling it would only be repeating the first step twice.


No it's not Adobe's fault.
Apparently Adobe is the default application to open .dmp files, even though it doesn't work.
http://answers.microsoft.com/en-us/windo...95-798444a1846e

You don't need to open it anyway. It wouldn't mean anything to you.
Let DotEMU handle opening it and evaluating it.


No. You could use a different pdf reader.
But if you want to open pdf files, you need some type of pdf reader installed.

Did you start the Steam client and get the update installed DotEmu mentioned? Make sure you are starting the Steam client, not just going to your account on Steam.

I just downloaded the game from steam. I don't know what you mean by started the steam client. I went to steam and clicked on steam-self updater
and your steam client is already up-to-date

All that did is update your Steam Client, not your game. You will need to start it on your computer. You will need to find the Steam client on your computer and sign in. Once you are signed it, you should be taken to your Steam Library - you need to be in your Steam Library within your Steam Account.

Same thing here, crash after the loading screen and message "unknown error has occurred". I check the "run as administrator" box, have installed and uninstalled the game multiple times and i have restarted the steam client after every time, but nothing helps. Weird thing is, after the install it doesnt update the game regardless i restart steam.

That is strange, Aleksi - when you start the client, it should update the game when you start it. Try going to your Steam Library once you sign in to your account.

I see there is a steam client bootstrapper what ever that means.

Where do you see that?

Nope, it does nothing.

Do you see the game in your Steam Library?

I do. I have wasted fair share of my time on steam, and i know how the autoupdates work, but it doesnt "patch" it after reinstalling.

Then maybe it's time to head for Steam support for the game... doesn't seem like this is getting you anywhere.

I found the steam client and open it and I got couldn't find a streaming game for your account on the local network

OK... that could mean the client cannot find the game on your computer. With the Client open, see if you can go to your Library. See if the game is listed with an indication that there is an update for it - remember you must be in your Library. If the updated is not listed, then DotEmu needs to work with Steam to get it up.

I went into the steam library in the right hand corner and downloaded the game again. Went into steam and it's listed in the library.

Just bought it on Steam and am having the same error.

to GameBoomers, FaptainFalcon. I hope that this issue gets resolved very soon.

Sounds to me like Steam has some work to do here... make sure you all contact them with your issues. It may take a while because it's a weekend, but they need to get it fixed. I have the same game from GOG and never had any problems at all.

I may have a solution. It seems that the cinematic subtitles caused my crashing. Go to C:\Users\"username"\AppData\Roaming\DotEmu\Sanitarium, and open the UserDefault.xml* (im not sure was it this file, im not at home computer) and open it with notepad or wordpad or something. Find <Movie_Subtitles>1</Movie_Subtitles> and change the number in the middle to 0, then save changes. After i made the changes, the game works like a charm.

I found this at steam forums, so no props for me

I did what you said but there was no Movie_subtitles
Richard

Props to you for posting it though, Aleksi!

Richard, you might have to look around a bit to find the right file since Aleksi says he's not positive that was the right one. Did you open it with Wordpad?

It sounds like there's a problem with running the game with subtitles on the cut scenes -- maybe because the subtitles are missing.

Kjos,
Just in case it wasn't clear, "Movie_subtitles" is not the name of the file you look for. It's called UserDefault.xml or something like that, and it is something unique to the Steam version of the game. It does not exist with the GOG version of Sanitarium, and there are no folders or subfolders in
C:\Users\"username"\AppData\Roaming\
that have to do with Sanitarium if you install the GOG version.

Kjos,
Did you ever try the GOG version of the game?

I installed the gog verson but it wouldn't run. In steam I opened Default.xml and opened it with notepad. Will wait until steam gets it fixed.
Richard

The problem might actually be the same for both companies' versions then.

I guess I'll wait to order till it gets fixed after reading the problems here.

Things to be aware of:

1. The GOG version works fine on most computers.
2. kjos has had malware infections that could have damaged files and past damage could be affecting whether the game works. Cleaning out virus and other malware does not automatically restore damaged files. Damaged files could also be affecting whether the game can update on Steam. These may not be files that are used very often, so you rarely see the damage in everyday use of the computer and don't realize it is there.

I've run virus checks all the time. Is there a good virus scanner to repair damaged files.
Richard

Not that I'm aware of. However, you might try running the System File Checker -

System File Checker

Thanks Inland I ran the program and this is what I got,Windows Resource Protection did not find any integrity violations. So everything must be ok.
Richard

Yep, it doesn't look like you've got any Windows System corruption then -

Just to let you know that we are still studying all the crash.dmp and working on an update.
I will keep you post as soon as possible.

Thanks DotEmu. Hope you get the game fixed.
Richard

Hello Richard,

A new version is now live. Please close and restart Steam (and maybe your computer, to be sure) to get it.
I hope it will work for you (fingers crossed!).

Let me know
Jessica

Will do Jessica. No luck this time I got a little different message(Sanitarium has stopped working) Thanks for trying to fix it. I reinstalled the game. I downloaded the game from GOG plays fine but no sound. I guess I can live with no sound
Richard

I am from Germany and I've got the same problem. When i start the game the message "an unknown error has occurred". Game plays the introduction sound but when I try to open the window stops working with the normal windows 7 error message.


I am really disappointed now. It started when you updated the game. Please fix it fast, I am recording your game and would be very mad when I've to stop recording now.

Germany's watching you .


Kind regards

to GameBoomers, jayzockt.

Sorry to hear you are having the same problem with Sanitarium. Hopefully the Powers That Be will figure out what the problem is. It would be a good idea if you could send your dump file to DotEmu's email address listed on their profile (if you haven't done so already).

Check to make sure the game didn't turn down or mute your Windows sound.

You MUST have sound with this game - it's half the experience!

I sure hope they get this fixed for you folks, it's a fantastic game. Having said that, back when I played the game under DosBox as well as Virtual PC, I had many crashes. I recall having to save my game every 10 minutes or so just to avoid replaying long sequences.

Are these download versions using DosBox?

Not that I can tell.
I'm not sure how you got it working in DOSBox, since it isn't for DOS or Windows 3.1. It may be possible to get Windows 95 working in DOSbox, but would probably be trouble with Windows 95's memory leak.

I played the GOG version of Sanitarium in Windows 8.1.
No major problems, but I do seem to remember that it turned down my sound volume in Windows when I installed it (not just volume in the game, but for the whole computer).

It is. There are folks on YouTube and also in the DOSBox forums who are running Windows 95 in DOSBox. There may be issues, though.

If that's the case, then I'm probably mistaken - I do recall running it under several emulators however. None of them were perfect, but I did manage to finish the game.


I'll hunt up my CD and see what I can find -

Win9x is not supported in DOSBox. A few have managed to install it, but in official DOSBox it is not stable enough to be usable. Some experimental builds are better, but do not expect any kind of support for those builds. You will be on your own. Win3x, on the other hand is supported.

I'll let you know how it goes - After searching (and searching again... and again...) I am unable to locate my copy of the game. So... I'm off to purchase another boxed copy today. I have a bootable 95 image for Dosbox, but I'm sure it was created after I replayed the game several years ago.

For what it is worth, as I have not tried this, instructions for running Win95 in DOSBox can be found
http://www.vogons.org/viewtopic.php?t=17324
There is the suggestion that Win98SE can also be made to work.

If Win95 can be run as the site suggests, then Sanitarium might run by this indirect route.

There is also this
http://www.vogons.org/viewtopic.php?t=24936
which they moved to ***Google Docs*** for updating (maybe so more than one person can work on it).

The problem is that getting Windows 95 installed in DOSBox is one thing, but getting games working well on it is another. It's interesting that they say Windows 95a and original (which are 16bit) work better than the later (32bit) Windows 95 versions.

It's also a lot harder to get Windows 95 working in DOSBox than Windows 3.1. Installing Windows 3.1 is like installing a floppy game, followed by video and sound drivers. You don't have to create a fixed drive image the way you do for Windows 95/98.
***VOGONS guide to installing Windows 3.1 on DOSBox***

Virtual PC would probably work better for Windows 95 games, but what a pain it was to get it installed and running on Windows 8.1. I had to download a set of files meant for Windows phone, and had to hunt down an older version of that that was actually complete because newer versions were only meant to update what was there. Otherwise Virtual PC wouldn't work properly -- would crash as soon as I tried to do anything. VMware Player would probably also work, but I prefer the interface in Virtual PC.

Just keep in mind that if you have trouble with 9x in DOSBox, don't ask on VOGONS for help since it is not officially supported nor are the experimental builds of DOSBox. That guide was intended for advanced DOSBox users who wanted to experiment. This is part of the reason that that guide was moved.

It really is best to use one of the established VMs rather than DOSBox if you want to setup 9x.

Steam must have gotten Sanitarium working now. I'm playing the game with sound to. Great game.
Richard