I remember having a bit of trouble with this too...I seem to recall that you must make some comment about the carved figures on the top shelf which the caretaker carved with that chisel AND it makes a difference too just where you are standing when you try to pick it up, try off to the right of the desk while you are talking to Henry (about the carvings and the chisel). Hope this helps.
Love, Betty Lou
Liked this game but it was a real 'hair puller'
