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Midnight In Salem #1204661
12/17/19 10:41 AM
12/17/19 10:41 AM
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Penny Lane Offline OP
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I purchased the physical copy and the game freezes up in the opening. I have windows 10. I first purchased the digital download which froze up too so I thought it might work with the disk. But neither one plays. Any suggestions?


Vulgarity is no substitute for wit..------ Lady Violet Crawley (Downton Abbey)

Marlene aka Penny Lane (Paul McCartney fan)
Re: Midnight In Salem [Re: Penny Lane] #1204663
12/17/19 10:58 AM
12/17/19 10:58 AM
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Marian Offline
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Assuming your computer meets the system requirements including the video card, the suggestion I have seen thus far that seems to help people the most is to go into the Advanced Settings and lower your screen resolution. After that, if the game still runs poorly, try turning some of the other settings from on to off such as shadows, textures, and antialiasing.

Re: Midnight In Salem [Re: Penny Lane] #1204667
12/17/19 11:06 AM
12/17/19 11:06 AM
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Does your computer meet the minimum requirements? If not, maybe some of Marian's suggestions will work.

OS: Windows® 7 64-bit or later
Processor: Intel Core i3 3.00 GHz or AMD equivalent
Memory: 4 GB RAM
Graphics: Intel HD 4000, 2GB of video RAM
DirectX: Version 11
Storage: 8 GB available space


Once again, weeds are my life!
Re: Midnight In Salem [Re: Penny Lane] #1204669
12/17/19 11:12 AM
12/17/19 11:12 AM
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Thanks for posting the system requirements, Drac.

A lot of people, even those whose computers meet or exceed the system requirements, are having to dial back on the settings to get the game to run acceptably. Turning down the screen resolution is the number-one thing that helped me the most and is also the company's first suggestion of things to try. Before I did that, my game was not freezing, but it was terribly laggy.

I think the game was very poorly optimized, to say the least.

Re: Midnight In Salem [Re: Penny Lane] #1204674
12/17/19 12:14 PM
12/17/19 12:14 PM
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J. B. Lewis said the thing that helped him the most was to

____*** change "Post-Processing" to Low ***____

in the Advanced Settings (by default it was set to High). When Post-Processing was set to High, he had frame rate issues (aka "sticky cursor" or lag).

I don't think the game was "optimized" at all.

Re: Midnight In Salem [Re: Jenny100] #1204676
12/17/19 12:21 PM
12/17/19 12:21 PM
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Originally Posted by Jenny100
I don't think the game was "optimized" at all.


I think that's more accurate.

Re: Midnight In Salem [Re: Jenny100] #1204677
12/17/19 12:24 PM
12/17/19 12:24 PM
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Penny Lane Offline OP
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The game took about 20 minutes to load! I finally got to the setting page and went to advanced and did what you suggested I turned just about everything off and changed the screen resolution way down. I have spoken to Elizabeth and I need to find the book of apologies and the desk key. Well, I am right clicking to move around but I'm not moving away from the door! I'll keep trying. I am just so disappointed with this! If this is the best they can do(in 5 years!) I will not purchase another game. Nancy's new voice is ok but I miss Lani! The graphics seem a little amateurish I hope they will improve if I ever start moving around! Thanks for the help everyone. Hopefully I will move along.

Last edited by Penny Lane; 12/17/19 12:25 PM.

Vulgarity is no substitute for wit..------ Lady Violet Crawley (Downton Abbey)

Marlene aka Penny Lane (Paul McCartney fan)
Re: Midnight In Salem [Re: Penny Lane] #1204681
12/17/19 01:03 PM
12/17/19 01:03 PM
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Draclvr Offline
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So, I'm just curious, Penny Lane. Is your computer another one that meets the specs, but is sluggish and unplayable until you reduce settings?


Once again, weeds are my life!
Re: Midnight In Salem [Re: Draclvr] #1204698
12/17/19 02:48 PM
12/17/19 02:48 PM
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Originally Posted by Draclvr
Does your computer meet the minimum requirements? If not, maybe some of Marian's suggestions will work.

OS: Windows® 7 64-bit or later
Processor: Intel Core i3 3.00 GHz or AMD equivalent
Memory: 4 GB RAM
Graphics: Intel HD 4000, 2GB of video RAM
DirectX: Version 11
Storage: 8 GB available space

I think the system requirements are wrong.
"Intel HD 4000, 2GB of video RAM" does not even exist according to Intel's own website.

Not only does Intel HD 4000 use shared memory, which is going to be slower than dedicated memory, but you need at least an HD 5000/4600/4400/4200 to get 2 GB (2048 MB) of shared memory. An HD 4000 can only get up to 1.75 GB (1792 MB).
https://www.intel.com/content/www/us/en/support/articles/000020962/graphics-drivers.html
https://www.quora.com/What-is-the-capacity-of-Intel-4000-graphics-in-GB?share=1

Re: Midnight In Salem [Re: Penny Lane] #1204701
12/17/19 03:27 PM
12/17/19 03:27 PM
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I thought the same thing, Jenny. But I checked four different website listings including systemrequirementslab and they all said the same exact thing.

And this is from HerInteractive itself...

Processor: Intel Core i3 3.00 GHz or AMD equivalent
Memory: 4 GB RAM
Graphics: Intel HD 4000, 2 GB of video RAM
DirectX: Version 11
Hard Disk Drive: 8 GB storage space
Keyboard, mouse and speakers


Once again, weeds are my life!
Re: Midnight In Salem [Re: Draclvr] #1204706
12/17/19 03:56 PM
12/17/19 03:56 PM
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Originally Posted by Draclvr
I thought the same thing, Jenny. But I checked four different website listings including systemrequirementslab and they all said the same exact thing.

I'm guessing all those websites are just copying each other and not testing the game themselves.

Re: Midnight In Salem [Re: Penny Lane] #1204708
12/17/19 04:02 PM
12/17/19 04:02 PM
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Oh, I'm sure they all copied it from the Herinteractive website assuming the developer of the game might actually know what the system specs were!


Once again, weeds are my life!
Re: Midnight In Salem [Re: Draclvr] #1204709
12/17/19 04:06 PM
12/17/19 04:06 PM
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Penny Lane Offline OP
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The game takes a long time 10-20 minutes to load. But after I changed the resolution and advanced setting the game plays fine without freezing up. Actually changing the resolution is what made the difference. But should it take that long to load?


Vulgarity is no substitute for wit..------ Lady Violet Crawley (Downton Abbey)

Marlene aka Penny Lane (Paul McCartney fan)
Re: Midnight In Salem [Re: Penny Lane] #1204710
12/17/19 04:08 PM
12/17/19 04:08 PM
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And who knows where or who the developer of the game is - the company itself doesn't have any in-house development team. The ending credits were mind-boggling and included companies in Austria, Vietnam, and elsewhere. Way too many different places and people involved in this.

I don't think the game should take that long to load, Penny Lane. I just think the programming isn't all that good. For me the game took so long to load the first time that I thought it had crashed and that I would never see the main menu at all.

I found this post in the Nancy Drew subreddit, which I thought was interesting:

Quote
My gaming PC loads the game to the menu in about 10-15 seconds. After seeing various posts from people with absurdly long load times, I tested the game on a couple laptops, starting with my current Dell XPS 15 which exceeds the requirements and didn’t have any problems (as expected though). I moved onto a much much older Samsung laptop from 2010 which is below the minimum requirements and it took a good 15-20 minutes of waiting on the loading screen until I got to the menu (it actually got there, surprisingly! frame rate wise the playability was next to nothing though)

I wanted to figure out why this was causing such an issue for people with computers that meet the minimum requirements (I didn’t have any other computers to test that really fit this criteria, I either had computers too far below the minimum requirements or ones which exceeded) so I decided to dig around the Unity log files for the game. What I found is more proof that the game is super unoptimized. According to the log, there is some messy code somewhere which causes a few errors on startup along with an inefficient way of loading things when the game starts up. A game of this size should definitely not be taking that long to load, especially with solid state drives and all that now.

Another good way to tell the game uses more resources than it really needs is that it begins making both of the fans on the graphics card in my gaming PC spin almost immediately after I get into the game - normally this doesn’t happen until the card actually needs it and temperatures/load gets high in a demanding game. Even then, it can take a little while for them to kick in.

The main thing that I’m mad about and feel for other people is HeR’s support team. They are barely offering technical support regarding MID and all I’ve seen so far suggested by them in reply to the game not loading or running as expected (on a computer which should be fine) is “Sorry! Your computer doesn’t meet the minimum requirements for this game.” This is annoying, because I know that they made the requirements for this game way too high for what it is, and that’s just another sign of laziness and poor optimization.

Re: Midnight In Salem [Re: Penny Lane] #1204717
12/17/19 05:11 PM
12/17/19 05:11 PM
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Draclvr Offline
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Penny Lane, that's why I asked you earlier what your computer specs are. I'm curious to see if you are one of those who meets the specs, but still has problems.

That quote sure explains a lot, Marian.


Once again, weeds are my life!
Re: Midnight In Salem [Re: Draclvr] #1204743
12/17/19 08:48 PM
12/17/19 08:48 PM
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Penny Lane Offline OP
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Ok where do I find the specs on my computer? Obviously my computer isn't up to snuff. It's 5 years old but I updated to Windows 10 when it came out. I'm really dumb about all of the "techy" stuff! woozy duh


Vulgarity is no substitute for wit..------ Lady Violet Crawley (Downton Abbey)

Marlene aka Penny Lane (Paul McCartney fan)
Re: Midnight In Salem [Re: Penny Lane] #1204744
12/17/19 08:58 PM
12/17/19 08:58 PM
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Run either BelArc Advisor or speccy to find your specs

https://www.belarc.com/products_belarc_advisor
https://www.ccleaner.com/speccy

You don't need to run both. Either one will do.

We need:
Processor (CPU)
amount of system memory (RAM)
Graphics card and amount of video RAM

There are other ways to find your specs, but for non-technical people it's easier to just run one of these utilities.

Re: Midnight In Salem [Re: Penny Lane] #1204746
12/17/19 09:16 PM
12/17/19 09:16 PM
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A quick way to find out everything except for your video card is to check your system. Right click on the white windows icon in the lower left; click on System. That will tell you your processor (CPU) and your RAM. But Speccy or Belarc will also give your your video card and video RAM.

Since you're using an older computer for gaming, this will be good information to have for the future.


Once again, weeds are my life!
Re: Midnight In Salem [Re: Draclvr] #1204792
12/18/19 11:05 AM
12/18/19 11:05 AM
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Penny Lane Offline OP
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Ok. Here we go! Processor; AMD E-350 1.60 GHz
RAM; 4.00 GB(3.61 GB USABLE)


Vulgarity is no substitute for wit..------ Lady Violet Crawley (Downton Abbey)

Marlene aka Penny Lane (Paul McCartney fan)
Re: Midnight In Salem [Re: Penny Lane] #1204797
12/18/19 11:32 AM
12/18/19 11:32 AM
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Originally Posted by Penny Lane
Ok. Here we go! Processor; AMD E-350 1.60 GHz
RAM; 4.00 GB(3.61 GB USABLE)

That doesn't meet the listed Minimum requirements for the processor or the system RAM.
They ask for Processor: Intel Core i3 3.00 GHz or AMD equivalent
You have only 1.60 GHz. This explains why the game takes so long to start.

*** archived link of AMD's page for the E-350 from April 2011 ***

They ask for Memory: 4 GB RAM
You have only 3.61 GB Usable (suggesting you have a 32-bit operating system).
Lack of RAM will also cause slowdowns.

Since you don't list your video card, we can only guess what it is.
But since the E-350 is a mobile (laptop) processor, apparently first released in 2011, I'm guessing the video card may also not meet the requirements.

I can't really blame non-technical Nancy Drew fans for having insufficient computers because all the previous Nancy Drew games had very low requirements -- even lower than many casual games -- so it's not something they ever had to worry about before. One of the disadvantages of 3D games is the increased system requirements. And even if you do meet minimum requirements, the game often looks bad -- worse than screenshots -- because you have to turn down all the graphics options if you're playing on a computer with only the minimum requirements.

In the future you may want to check one of the "Can I run it" websites before purchasing games. For example --
https://www.systemrequirementslab.com/cyri/


Re: Midnight In Salem [Re: Penny Lane] #1204798
12/18/19 11:51 AM
12/18/19 11:51 AM
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I would still run Speccy to find out what video card or chip you computer is using. I'm assuming with such low end specs, it's going to be integrated video in the motherboard. This computer has very low end hardware specs and it not going to be able to run this game well if at all.

Something to keep in mind when you consider new games. That "can I run it" link Jenny provided will be a great resource. But do go ahead and run Speccy to see what video you have.


Once again, weeds are my life!
Re: Midnight In Salem [Re: Penny Lane] #1204885
12/19/19 11:52 AM
12/19/19 11:52 AM
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I ran Speccy but I really don't know what I am looking for. There is so much there. I do know that I am using Winfows 10 64 bit. I don't see anything about a video card. I see the Motherboard. Should I be checking something there? Well obviously I don't have the sufficient specs for running the game. But once it finally loads (in about 1/2 hour) the game plays but the graphics are not good as I understand that turning down everything in the settings will cause that. I will not purchase any more Nancy Drew games unless they go back to the original format. So very disappointing! Well, at least I can still play the older games without a problem . As long as I'm on the subject is there any way to play "Stay Tuned For Danger" ? It will not play on windows 10 but all of the other games play fine. I wish they would upgrade it as they did with "Secrets Can Kill".


Vulgarity is no substitute for wit..------ Lady Violet Crawley (Downton Abbey)

Marlene aka Penny Lane (Paul McCartney fan)
Re: Midnight In Salem [Re: Penny Lane] #1204887
12/19/19 12:08 PM
12/19/19 12:08 PM
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southeast USA
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Do you see something like the screenshot on the speccy download page here
https://www.ccleaner.com/speccy

Specifically this picture
https://s1.pir.fm/pf/sp/sp-screen.png

Over on the left column of that screenshot is an entry for "Graphics"

If you click on that entry, what do you see listed over on the right?

There should also be an entry for "Graphics" visible if you select "Summary" on the left.

The part on the left seems to be what they call the "Navigation Pane" in their documentation here
https://www.ccleaner.com/docs/speccy/using-speccy/navigating-through-speccy

You can also save your Speccy results as a text file, as described here
https://www.ccleaner.com/docs/speccy/using-speccy/saving-system-information-in-a-text-file

Re: Midnight In Salem [Re: Penny Lane] #1204889
12/19/19 12:27 PM
12/19/19 12:27 PM
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There's a video here showing how to install and run Stay Tuned for Danger on Windows 10.

If after doing that, you then get a sound error message when you start the game (which is what happened to me, but not everyone does - it depends on your sound card), I fixed that issue by downloading a free program called Virtual Audio Cable and using that in conjunction with the game.

I am now in my second playthrough of the game on Windows 7.

There are also instructions on how to get the game to run on Windows 7, 8, and 10 here. This is about how to install the digital download, but you can just ignore the download steps and otherwise the installation routine is the same as for the CD version.



Re: Midnight In Salem [Re: Penny Lane] #1204909
12/19/19 04:33 PM
12/19/19 04:33 PM
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Thanks for the tip Marian for Stay Tuned For Danger. I downloaded the virtual audio cable and the game plays perfectly! I haven't played it for years so it will be like a new game for me! Many many thanks! As for Midnight in Salem I will shelve that one until I get a new computer. christmas


Vulgarity is no substitute for wit..------ Lady Violet Crawley (Downton Abbey)

Marlene aka Penny Lane (Paul McCartney fan)
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