To all members

Please do not purchase this game yet. There is at least one game ending glitch that has not been fixed.
Feel free to download the trial period to see how you enjoy the game, just don't purchase until the problems have been taken care of.
BFG is aware of the problem and hopefully they are working on it now.

Sue

Thanks Sue...I hope they get a patch out soon. Maybe if everyone writes them to complain about it, they'll hustle it up.

Ana

I'll be happy to supply the name of the person I've been working with via email only to any member that has hit this wall.
Lord knows he has a file on my emails now bless his heart.

Sue

You guys are the best! Thanks for getting the word out

BFG is now aware of the issue. They have sent a request for a fix to the developer (In Russia so hopefully they will get it to us tomorrow morning in the US). The minute it is available we will repost the new version to the BFG site and send an email to all purchasers.

Once the new build is posted you simply uninstall the old version from your start => All Programs menu, then download and install the new trial version. The new trial version will automatically recognize that you had the full version and unlock it making it the full version. (You can also login to your purchase history and install it that way as well...both will work.)

Sorry that this game had an issue. We play through all games we launch but occasionally an issues does get missed when you launch 365 games a year :-) .

BFG Guy

Thanks BFG-Guy. It's great to know the company is moving quickly to get this fixed and making it easy for folks to get the new version.

to GameBoomers BFG-Guy and thanks for the quick action. I'm a huge fan of BigFish for the main reason that you all are great at taking care of the issues as they arise.

Ana

Thanks for letting us know BFG-Guy. This site has many loyal BF members.

Sue

Just got my email. Now that's good customer service!

That's awesome JK!

Ana

I got the email too...I have to agree...BFG has great customer service!

I have never had a issue that wasn't solved satisfactorily yet.
That's why I have no problem telling my friends about Big Fish.

Got my email too. Thanks BFG.
Kay

I got my new game and had to start all over again, of course. Just letting you know all the kinks aren't out. But it is a minor one. In level 10 about half way through you will be looking for an Elephant, if you can't find it try the Hedgehog. That's what happened to me, I couldn't find the elephant, clicked hint and it showed me the hedgehog.

This happened in the game we had to ditch also but I can't remember which item was switched.

Anyway, enjoy.
Flo

Thanks Flo!

Chiming in on the elephant. I have a graphical walkthrough UP to the glitch, and here's the image.
Don't click unless you can't find it.

Sally

Hi Sally,

Actually now that I see that. This is what happened in the original game. But the one I came upon in the second download, has a hedgehog on the floor in the middle of the picture when looking for the elephant.

Flo

Hi Flo, So they apparently "fixed it" but fixed it wrong. ^_^;

Ah well, it's not perfect, but it's definitely not a showstopper.