I don't know if this goes here.
Tomorrow after lunch I plan to go to the bank & launch a complaint against twilightsoftware.
I have sent quite a few e-mails asking them when I might expect the game Sydney Mystery, that I paid them for.
If they would have been courteous enough to answer my e-mails about when to watch for it,I would be more than willing to wait on it.
BUT ignoring me really burns my crisps.
Maybe anyone reading this will decide against ordering Sydney Mystery.
If I hear from them before noon tomorrow, I will let you know.
I haven't complained to paypal yet, but that maybe next. Depending on the Bank.
Sincerely,
Jtiffin

I waited a long time for mine and there is a thread about it some where in disscussions .

Here's the thread. Jtiffin has been waiting since the middle of March for the game.

Jtiffin -- I hope you hear from them!

Did anyone try to order the game from Kagi, not Paypal?

As I understand the game has to be bought with US currency i.e US dollars ? or are we talking about AUS dollars here ?

If it is US dollars, maybe the money is held? somewhere in the US as the game does mention 'bombing'? Just a thought?, though.
Maybe Paypal is withholding the money ?

Did you write to this email adress:

sydneymystery@twilightsoftware.com

I hope you get an answer

I ordered mine from Kagi .Used paypal to pay

The exact same thing has happened to me. I bought it on March 3rd, 2008, using Paypal. I have my receipt... have my bank statement showing that the money was paid. But no game.

Wrote to twilight software several times... begging for some kind of acknowledgement of my purchase. Saying, as well, that I wouldn't mind waiting for the game to arrive... and received no response... WHATSOEVER. I have come to accept this as a loss... and have soothed my anger with the knowledge that it wasn't a lot of money.

I began the Paypal Dispute process twice, but stopped short of completing it, because Paypal suggested the delay might simply be an issue of an overseas transaction taking more time. So I waited. Big mistake, because there was a 45-day time limit, and by the time I decided to follow through with the Dispute, Paypal would no longer deal with it. I've given up... & have tried to forget about feeling like I've been 'ripped off'.

A game from Sweden took no more than 14 days to arrive... YAY MDNA!
Why should Australia take 6 months? But okay... 6 months. I could wait for the mail delivery. But, there is no excuse for a failure to acknowledge: Email takes mere seconds! Shame on you twilight, for not communicating!

In the future, if a game's website hasn't been updated for 4 years or more, email the developers before sending them money. As far as I know, Twilight Software no longer exists and you sent your money into the ether.

But if the company no longer exists, who has put charges on jtiffin's credit card?

Paypal may be sending it to an account that the owners have forgotten exists. In any case, a website that hasn't been updated in 4 years is not a good place to order from.

When is the last time someone has ordered the game from this website and received the game?

I got the game off a good boomer and then later recieved the game from where I had purshased it from and did the same passed it on and the one I had paid for I also passed on .

Was that earlier this year?
Last year?
The year before?

I'm trying to find out the most recent time that someone received the game from Twilight Studios.

Early last year.I went back to the other thread and looked I waited about 6 months and while I was waiting I also inquired about this game and if any one else had had the same problom and a good kind Boomer sent me his copy free .After I had played it I recieved the copy I had ordered and sent that one on to .Can t be sure if I sold it or traded it I will take a look case I still have it .Good game I enjoyed it but as you say you dont get a lot of response from them .I dont think it is a big company but that is besides the point.I hope you get your copy soon

@jtiffin

Hope you'll hear from them and everything will end just fine.

Jenny100~ Live and learn. I figured that if the company was no longer doing business, it would have shut down its website. In this case, it still looked 'open for business' to me... to jtiffin, as well. There's an appearance of a stinky business practice that smells to me like a calculated scam, in which someone, indeed, is collecting money and duping gullible patrons. Certainly, I hope this is not the case and within 6 months (of my March 3rd purchase) I'll get a game in the mail (I hold little hope for this scenario). But as I said... Live and learn. Fortunately, I didn't lose a lot of money.

Or at least shut down the part that allows you to send money to them. Unfortunately it is a "live and learn" sort of thing. But in the future, check out the last time the website was updated and whether it has a functioning email (unless you already know people who have bought games from them recently). I hope you get your game some day.

Thank you Jenny100. I know that I felt a certain degree of trust --in part-- because of its past connection to the Independent Games section, and so, let my guard down because of it. Guess the fact that it's no longer there should have been a clue.

You're so right about checking for updates, 'though I admit, it never occurred to me at the time. Advice well taken!

All say check & see if a site still exist before ordering. I have no idea how to do that.
I blame PAYPAL!!! They should know if a site exist or not! They should,t have charged my credit card if it doesn't exist. That money had to be forwarded to someone!
Most time paypal won't charge my card until game is sent. Why this time?
I want my game or my yatch that I bought them.
Jtiffin

Sorry I have traded the other Sydney Mystery .I think you will get your game .I thought just as you do now and when I had given up hope it arrived .I think it just takes them a long time to do over seas deliverys but it is nt on .They should notify us but these dont .

jtiffin, why would it be Paypal's fault? If someone is collecting their money and someone else is puting money into it, how should they know that you aren't getting anything for it? That is like saying that if you write a check and mail it to someone that it is the banks responsibility because you used one of thier checks to write on. Paypal is just a convenient way to transfer money, it is our responsibility to check out where we send our money to.

Ana

jtiffin~ Guess what? I received my game Saturday, July 12th. It was mailed from here in the US, the state of Washington. So, you may also be getting a padded manila envelope in the mail very soon.

That's great Carrie, I'm glad you got it. But boy, even the pony express delivered quicker. It definitely gives new meaning to snail mail.

Ana

It sure does Ana (give new meaning to snail mail)!
I PM'd jtiffin, who will --hopefully-- post here (again) with the same good news.

Slower than a snail mail?

yes I thought she would get it .Its just one of those games that take a long time to get from a to b for some reason

Slow boat from Australia...