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Router Advice ~ need new one #603313
03/07/10 12:41 AM
03/07/10 12:41 AM
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southwest Louisiana, USA
katbear50 Offline OP
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It seems I am in need of a new Router for my desktop
that will also serve as a wireless one for my LapTop.
My old one was from my ISP AT&T {2/3 yrs old},
but they will no longer support it.
Need some advice.
I have 3.0 internet, that's all they will give me
where I live.


“Life isn't about how you survived the storm..
it's about how you danced in the rain!”
the kat
=^,,^=
Re: Router Advice ~ need new one [Re: katbear50] #603408
03/07/10 11:09 AM
03/07/10 11:09 AM
Joined: Oct 2000
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southeast USA
Jenny100 Offline
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What do you mean by "they will no longer support it?"
Does it not work anymore?

If you want to choose a wireless router, check ***Newegg***. Choose your price point and check the reviews for the wireless routers listed there.

The speed you get may depend on the wireless cards in your computer(s).

I'm not sure what you mean by "3.0 internet."
Do you mean ***this***? It doesn't seem to be related to what router you're using?

Re: Router Advice ~ need new one [Re: Jenny100] #603422
03/07/10 12:13 PM
03/07/10 12:13 PM
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InlandAZ Offline
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I think that's Katbear's Bandwidth (3.0 MBPS) - could be wrong though.

Did the ISP provide you with a Router, a Modem or a combo unit? If it functions as a router you may need to configure your laptop's connection settings to access it (assuming you've enabled wireless security).

Unless the ISP set up the unit (and password protected it) you should be able to access the setup routine by entering it's default gateway address in your browser (e.g. 192.168.x.x - where x.x can be 0.1, 1.1 etc...)

You can generally display the WEP/WPA passkeys from setup.

Last edited by InlandAZ; 03/07/10 12:16 PM.
Re: Router Advice ~ need new one [Re: InlandAZ] #603582
03/08/10 12:01 AM
03/08/10 12:01 AM
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Posts: 3,352
southwest Louisiana, USA
katbear50 Offline OP
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okay, yall bear w/me please, I'm sure I'm not using the proper terms.
The 3.0 is my speed, where I am they can't support a 6.0 speed yet.

My current Router{modem?}/Wireless device was installed by AT&T,
but they will not service it as I don't pay for inside wire maintenance. {ripoff}

When they installed/set it up it worked just fine,
until a month or so ago.

We have tried doing resets on the modem, but doesn't solve the problem.

I am having probs w/both my wired desktop
and my wireless laptop {which is w/in 3' of the modem right now}.
Everytime I try to sign on to the internet {IE}
or change sites
I get the message "Internet Explorer cannot display the webpage".
If I click on "Diagnose Connection Problems",
9 times out of 10
it will eventually come up {like it has timed out?},
stating "Windows has not found any problem with this network's connection".

Sometimes, however, it states "Windows has found a problem it cannot repair automatically..."
Then it directs me to "Troubleshoot network connection problems".
I have gone there many times and done what they suggested,
but it makes no difference.


“Life isn't about how you survived the storm..
it's about how you danced in the rain!”
the kat
=^,,^=
Re: Router Advice ~ need new one [Re: katbear50] #603586
03/08/10 12:20 AM
03/08/10 12:20 AM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
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Did they say the problem was the modem?
The ISP I used to have was able to test the modem remotely to tell if it was working properly or not.

If your device is a combined router/modem, you might want to ask your ISP which model(s) they recommend.

What was the make and model number of your old router/modem?

Re: Router Advice ~ need new one [Re: Jenny100] #603593
03/08/10 01:52 AM
03/08/10 01:52 AM
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southwest Louisiana, USA
katbear50 Offline OP
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The one I have now is :

Westell Versalink 327W
D90-327W30-06
Rev-E
Assembled in USA
08/2007

SSID WEST8982 ADSL2+ Versalink

AT&T wanted to charge me to check it out online


“Life isn't about how you survived the storm..
it's about how you danced in the rain!”
the kat
=^,,^=
Re: Router Advice ~ need new one [Re: katbear50] #603634
03/08/10 08:40 AM
03/08/10 08:40 AM
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Jenny100 Offline
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Originally Posted By: katbear50
AT&T wanted to charge me to check it out online

Unbelievable. They really want to scrape out every penny.

I found some information for troubleshooting the Westell Versalink 327W ***here***.

It's a Verizon link, but it's the same modem.
And it's got pictures to go with the instructions.

Perhaps setting the modem to factory defaults will allow you to "start over" with it and get it working for you again.

Re: Router Advice ~ need new one [Re: Jenny100] #603683
03/08/10 11:53 AM
03/08/10 11:53 AM
Joined: Aug 2002
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InlandAZ Offline
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Try giving the router a PING to see if you can talk to it -

Click Start, All Programs, Accessories and open a Command Prompt. Type "PING 192.168.1.1" (without the quotes) on the command line and press the enter key - do you see any lost packets?

Re: Router Advice ~ need new one [Re: InlandAZ] #603790
03/08/10 07:23 PM
03/08/10 07:23 PM
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southwest Louisiana, USA
katbear50 Offline OP
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InlandAZ,
I did what you suggested :
katbear50 Router Ping


“Life isn't about how you survived the storm..
it's about how you danced in the rain!”
the kat
=^,,^=
Re: Router Advice ~ need new one [Re: katbear50] #603850
03/08/10 10:04 PM
03/08/10 10:04 PM
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InlandAZ Offline
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From the command prompt again, enter:

IPCONFIG /ALL

And post the results...

Re: Router Advice ~ need new one [Re: InlandAZ] #603933
03/09/10 08:49 AM
03/09/10 08:49 AM
Joined: Jan 2009
Posts: 3,352
southwest Louisiana, USA
katbear50 Offline OP
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“Life isn't about how you survived the storm..
it's about how you danced in the rain!”
the kat
=^,,^=
Re: Router Advice ~ need new one [Re: katbear50] #603974
03/09/10 11:14 AM
03/09/10 11:14 AM
Joined: Aug 2002
Posts: 7,263
Arizona
InlandAZ Offline
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I've never seen ping return a different IP Address (you entered PING 192.168.1.1, and it returned 192.168.1.96).

Is this PC directly attached to the Router (or is it a wireless connection)?

Re: Router Advice ~ need new one [Re: katbear50] #603982
03/09/10 11:45 AM
03/09/10 11:45 AM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
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Originally Posted By: katbear50

It looks like the router is 192.168.1.254 and the computer is 192.168.1.96

Try pinging 192.168.1.254

Re: Router Advice ~ need new one [Re: Jenny100] #604050
03/09/10 04:27 PM
03/09/10 04:27 PM
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southwest Louisiana, USA
katbear50 Offline OP
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This is my Desktop PC and it is hardwired to the Modem, InlandAZ

I will get back to you with that, Jenny.


“Life isn't about how you survived the storm..
it's about how you danced in the rain!”
the kat
=^,,^=
Re: Router Advice ~ need new one [Re: katbear50] #604055
03/09/10 04:38 PM
03/09/10 04:38 PM
Joined: Jan 2009
Posts: 3,352
southwest Louisiana, USA
katbear50 Offline OP
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Ping 192.168.1.254 katbear50

Is this right now?

Last edited by katbear50; 03/09/10 06:43 PM. Reason: typo correction

“Life isn't about how you survived the storm..
it's about how you danced in the rain!”
the kat
=^,,^=
Re: Router Advice ~ need new one [Re: katbear50] #604075
03/09/10 05:33 PM
03/09/10 05:33 PM
Joined: Oct 2000
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southeast USA
Jenny100 Offline
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Jenny100  Offline
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You left out the word ping.

ping 192.168.1.254

Re: Router Advice ~ need new one [Re: Jenny100] #604076
03/09/10 05:48 PM
03/09/10 05:48 PM
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InlandAZ Offline
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Originally Posted By: Jenny100
Originally Posted By: katbear50

It looks like the router is 192.168.1.254 and the computer is 192.168.1.96

Try pinging 192.168.1.254


You're right - the default gateway is 1.254

Katbear - you didn't enter PING in front of that IP address...

Edit -

The routers IP is user configurable (not sure why 1.254 was used) - try to enter the setup routine by entering 192.168.1.254 in your browser. If it prompts for a password, and you haven't specified one already, the default for nearly all is admin.

Last edited by InlandAZ; 03/09/10 06:14 PM.
Re: Router Advice ~ need new one [Re: InlandAZ] #604094
03/09/10 07:48 PM
03/09/10 07:48 PM
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southwest Louisiana, USA
katbear50 Offline OP
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I corrected my entry in post # #604055


“Life isn't about how you survived the storm..
it's about how you danced in the rain!”
the kat
=^,,^=
Re: Router Advice ~ need new one [Re: katbear50] #604120
03/09/10 09:32 PM
03/09/10 09:32 PM
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InlandAZ Offline
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Originally Posted By: katbear50
I corrected my entry in post # #604055


No issues with the Network Connection then, it's communicating with the PC.

You may have to enter the setip Routine (typing the Router's IP into the browser - 192.168.1.254).

I have on rare occasions seen my modem go offline, I see it under Modem Status (it shows as Disconnected).

If you PING Gameboomers (by IP, not by name - 69.5.22.251) does it send a response?

Re: Router Advice ~ need new one [Re: InlandAZ] #604129
03/09/10 10:02 PM
03/09/10 10:02 PM
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Posts: 3,352
southwest Louisiana, USA
katbear50 Offline OP
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“Life isn't about how you survived the storm..
it's about how you danced in the rain!”
the kat
=^,,^=
Re: Router Advice ~ need new one [Re: katbear50] #604171
03/10/10 12:52 AM
03/10/10 12:52 AM
Joined: Oct 2000
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southeast USA
Jenny100 Offline
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That looks like it's working OK.
That means the problem is probably with whatever DNS server is doing the DNS lookup. The router is supposed to get the address of the DNS server automatically from the ISP, but if it's not working, you can always put your own DNS server into Windows network properties.

Try pinging the DNS servers on this page and choose two of the ones that have the shortest response time
http://theos.in/windows-xp/free-fast-public-dns-server-list/

Then put those numbers in your Network properties.
Here are instructions for Vista
https://store.opendns.com/setup/device/windows-vista/

Here are instructions for XP
https://store.opendns.com/setup/device/windows-xp/

Re: Router Advice ~ need new one [Re: Jenny100] #604683
03/11/10 01:28 PM
03/11/10 01:28 PM
Joined: Jan 2009
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southwest Louisiana, USA
katbear50 Offline OP
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Jenny, I don't understand.
#1 What is a DNS server?
#2 ....... crazy


“Life isn't about how you survived the storm..
it's about how you danced in the rain!”
the kat
=^,,^=
Re: Router Advice ~ need new one [Re: katbear50] #604700
03/11/10 02:21 PM
03/11/10 02:21 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
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DNS stands for Domain Name Server.
Routers and Internet services don't understand letters (like gameboomers.com). They understand numbers (like 69.5.22.251). But humans would have difficulty remembering strings of numbers (some of which change occasionally) and have a lot less trouble remembering URL's like gameboomers.com, google.com, amazon.com, etc.

So the solution is to have a DNS server which translates the URL's humans can remember (like gameboomers.com) to numbers that routers can use (like 69.5.22.251).

If you have no DNS server, or have a bad DNS server, your router won't know what you're talking about when you put gameboomers.com or some other URL in your browser's address bar, and won't know where to direct your request. So even if you have connectivity to the Internet, you won't be able to browse the Internet without a DNS server.

Usually your ISP connects you to a DNS server automatically when you have DHCP enabled, but in your case this doesn't appear to be working. The easiest solution is to assign a DNS server in your Windows Network properties.

If my explanation is too hard to understand, maybe this site will explain it better
http://computer.howstuffworks.com/dns1.htm

Re: Router Advice ~ need new one [Re: Jenny100] #604810
03/11/10 07:29 PM
03/11/10 07:29 PM
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AT&T uses launchmodem.com (DNS server) - I don't know why. Maybe that's your problem, have you asked them if they've changed it recently?

Edit -

The fact the Gameboomers returned a response to your PING proves the Modem/Router is working just fine. Did you modify your TCP/IP settings by any chance?

Last edited by InlandAZ; 03/11/10 07:39 PM.
Re: Router Advice ~ need new one [Re: InlandAZ] #604816
03/11/10 08:22 PM
03/11/10 08:22 PM
Joined: Oct 2000
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southeast USA
Jenny100 Offline
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Sonic Boomer

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Posts: 40,644
southeast USA
According to her screenshot, she didn't do
ping gameboomers.com

She did
ping 69.5.22.251

ping 69.5.22.251 will work with no DNS server.

Katbear, if you want to test your DNS server with ping you need to type in
ping gameboomers.com

If ping gameboomers.com also works, then the problem isn't the DNS server.

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